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Compare Help Lightning and Streem 
At a Glance
Market Segments
Mid-Market (46.4% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
No pricing available
Help Lightning
Star Rating
(61)4.8 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
Free Trial is available
Browse all 2 pricing plansStreem
Star Rating
(47)4.6 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about StreemSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Streem excels in its ease of setup with a score of 9.5, making it a preferred choice for teams looking to get started quickly, while Help Lightning, with a score of 9.2, is slightly less intuitive for initial deployment.
- Reviewers mention that Help Lightning shines in quality of support, achieving a score of 9.7, which indicates a strong commitment to customer service, whereas Streem, with a score of 9.2, is still commendable but not as highly rated.
- G2 users highlight that Streem's session recording feature is particularly robust, scoring 9.6, which is essential for teams needing to review interactions, while Help Lightning's recording capabilities are rated lower at 8.3, indicating potential limitations in this area.
- Users on G2 note that Help Lightning offers superior AR annotations with a score of 9.0, which enhances remote support experiences, whereas Streem's AR annotations are rated at 8.5, suggesting it may not be as feature-rich in augmented reality functionalities.
- Reviewers say that Streem's guided content feature is rated at 9.1, providing a structured approach to user interactions, while Help Lightning's content management is rated lower at 8.3, indicating it may lack some of the organizational tools that users find beneficial.
- Users report that both products perform well in mobile device access, with Help Lightning scoring 9.0 and Streem slightly higher at 9.1, but the difference is minimal, suggesting both are effective for mobile users.
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Pricing
Entry-Level Pricing
Help Lightning
Enterprise
Starting at $75,000.00
200 License Per Year
Our Enterprise License includes 200 professional licenses, implementation services, and custom support. Additional blocks of licenses can be purchased separately.
- Remote Visual Guidance suite
- Eco-System integration
- API, SDK access
Streem
No pricing availableFree Trial
Help Lightning
Free Trial is available
Streem
No trial information availableRatings
Meets Requirements
9.1
47
9.0
28
Ease of Use
8.9
47
9.4
29
Ease of Setup
9.1
37
9.5
18
Ease of Admin
9.6
30
8.9
16
Quality of Support
9.6
47
9.2
26
Has the product been a good partner in doing business?
9.6
30
9.7
15
Product Direction (% positive)
10.0
45
9.0
23
Features by Category
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Storage & Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
6.4
6
Feature Not Available
6.3
5
Feature Not Available
6.4
6
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Coordination
Not enough data
Feature Not Available
8.3
6
9.0
15
Not enough data
8.2
15
8.1
6
8.9
14
Software Type
9.2
6
9.0
8
9.0
5
8.7
13
9.0
5
8.5
12
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.4
26
Not enough data
9.0
28
Not enough data
9.6
25
Not enough data
7.9
17
Not enough data
8.3
20
Not enough data
Feature Not Available
Not enough data
Maintenance
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.7
22
Not enough data
8.4
19
Not enough data
9.0
21
Not enough data
9.4
28
Not enough data
Security
8.9
22
Not enough data
8.9
24
Not enough data
Device Support
9.1
25
Not enough data
8.8
24
Not enough data
8.7
23
Not enough data
Performance
8.7
25
Not enough data
Remote Support
9.3
10
9.7
10
7.4
7
Feature Not Available
8.0
5
Not enough data
Hardware Integration
9.0
13
9.1
9
Not enough data
Feature Not Available
8.8
10
8.7
9
Content
9.1
9
Not enough data
8.3
7
9.6
9
9.0
13
8.5
8
Remote Support - Remote Video Support
8.3
11
Not enough data
7.9
11
Not enough data
8.2
11
Not enough data
Content - Remote Video Support
7.9
11
Not enough data
7.4
11
Not enough data
Platform - Remote Video Support
7.6
11
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Lightning and Streem are categorized as Video Conferencing and AR Collaboration Tools
Unique Categories
Help Lightning is categorized as Industrial AR Platforms, AR Training Simulator, Remote Support, and Remote Video Support
Streem is categorized as AR SDK and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Help Lightning
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Streem
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Chemicals
16.1%
Medical Devices
10.7%
Mechanical or Industrial Engineering
10.7%
Information Technology and Services
10.7%
Hospital & Health Care
7.1%
Other
44.6%
Consumer Services
15.9%
Oil & Energy
11.4%
Real Estate
9.1%
Manufacturing
6.8%
Utilities
6.8%
Other
50.0%
Most Helpful Reviews
Help Lightning
Most Helpful Favorable Review
Marchelle S.
Verified User in Hospital & Health Care
I like how easy the software is to learn. It is well designed, the icons are self-explanatory, the calls are direct, and our users catch on quickly.
Most Helpful Critical Review
Streem
Most Helpful Favorable Review
Josh D.
Verified User in Retail
Streem's remote collaboration services enable our associates to deliver a differentiated experience to our customers. The ability to see what the customer is seeing while on a service call in real-time is ensures we capture the details needed to provide...
Most Helpful Critical Review
Marchelle S.
Verified User in Hospital & Health Care
I like how easy the software is to learn. It is well designed, the icons are self-explanatory, the calls are direct, and our users catch on quickly.
Josh D.
Verified User in Retail
Streem's remote collaboration services enable our associates to deliver a differentiated experience to our customers. The ability to see what the customer is seeing while on a service call in real-time is ensures we capture the details needed to provide...
Discussions
Have you experienced connection issues in some countries?
1 comment
NM
We do experience connection issues at some sites and locations, and the project teams tend to switch to MS Teams & Cisco Webex. I'd like to avoid this.
I...Read more
What is your biggest aim in producing this application ?
1 comment
NM
The ability to engage and interact in a digital environment as if physically present.Read more
Help Lightning has no more discussions with answers
all set great service
1 comment
Official Response from Streem
Thanks, Kimberly! We love hearing this! Keep in touch. Read more
Is the subscription free?
1 comment
Official Response from Streem
We have multiple price plans depending on your needs. Check them out here: https://www.g2.com/products/streem/pricingRead more
I love the service. Can you have group meetings on streem?
1 comment
Official Response from Streem
Great question, Danielle. We hear you! This would be a great feature. Even though multi-party Streem is not currently available, we have heard that this...Read more
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