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4.4 out of 5
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DevRev
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DevRev
DevRev Pros and Cons: Top 5 Advantages and Disadvantages
Quick AI Summary Based on G2 Reviews
Generated from real user reviews
Users find DevRev's ease of use remarkable, thanks to its customizable features and responsive support team. (42 mentions)
Users value the efficiency of DevRev in quickly identifying and resolving app issues through detailed session recordings. (42 mentions)
Users appreciate the robust features of DevRev, facilitating quick analysis, debugging, and effective team communication. (38 mentions)
Users find the insightful analytics of DevRev invaluable for understanding user behavior and enhancing their applications. (36 mentions)
Users value the detailed insights from DevRev, enhancing app debugging and flow optimization significantly. (27 mentions)
Users highlight missing features like download reports and filters, affecting usability and overall functionality. (27 mentions)
Users express concern over limited features in DevRev, noting missing reports and session display issues. (16 mentions)
Users experience a lack of features, such as broken recordings and limited session data access, hampering usability. (14 mentions)
Users find the learning curve steep due to inadequate documentation and confusing UI components impacting overall usability. (12 mentions)
Users note the poor interface design of DevRev, hoping for more interactivity and better filtering options. (11 mentions)
133 DevRev Reviews
4.5 out of 5
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AM
Anant M.
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
Customer-centric development enabling efficient ticket resolution and transparent communication Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Transitioning from a mere ticket management system to a comprehensive customer support solution. Review collected by and hosted on G2.com.
AJ
Aman J.
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
Crash recordings capture details well. Logs of each transaction are good. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
The total number of sessions recorded on any given day suddenly drop from 20K to 5K.
ANR% of UE dont match ANR% or Crash % of Payment Gateway.
Download report of overall numbers is not available. Review collected by and hosted on G2.com.
AK
Anand K.
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
UserExperior gives better insight into customer behaviour. It provides detailed information about customer pain points. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
If the alerting system has been built, it would be beneficial for multiple clients Review collected by and hosted on G2.com.
SN
Saili N.
Senior Business Analyst
Enterprise(> 1000 emp.)
What do you like best about DevRev?
The best part of the application is it takes the recording of User activity with the utmost privacy Review collected by and hosted on G2.com.
What do you dislike about DevRev?
The UI can be improved, ex.more filters can be added Review collected by and hosted on G2.com.
SJ
Sarbjeet J.
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
Data aggregation and AI infusion. New announcements solidify these capabilities Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Trying to do too many things for too many personas... Review collected by and hosted on G2.com.
UF
Verified User in Financial Services
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
The user actions are mentioned on the side of the video, and extensive links are provided to jump to specific sections of the recording as well as particular types of user recordings
The portal is fast, so navigation is smooth. No buffer is seen when playing recordings.
Crash and ANR filter works precisely Review collected by and hosted on G2.com.
What do you dislike about DevRev?
The heatmaps are not up to mark, especially when the page length is long and has multiple scrolls.
The documentation quality of API and other functions is average. Review collected by and hosted on G2.com.
AB
Alexey B.
CEO
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
Easy integration, big thanks especially for the Amplitude integration: very handy 🙏🏻 Review collected by and hosted on G2.com.
What do you dislike about DevRev?
One area where I feel the product could improve is in its web UI. While functional, it could be more visually appealing and user-friendly Review collected by and hosted on G2.com.
AS
Alex S.
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
The user journey tracking helped us to analyse the entire user journey across multiple sessions. With this utility, we identified bottlenecks, dop-off points and implemented trageted improvements.
I would recomend to anyone seeking to gain a competitive edge through a data-driven approach to enhance user experience. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
I don't see any negative side of the application. Review collected by and hosted on G2.com.
SS
Shaik Salman S.
DevOps Engineer
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
The screen recording feature is the best part about app, it helps us to resolve client issues in a better way. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
UI could be more interactive, and more filter could added. Review collected by and hosted on G2.com.
RK
Rachana K.
Product manager
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about DevRev?
Connections between product, engineering and support.
The ability to add trails Review collected by and hosted on G2.com.
What do you dislike about DevRev?
The user experience can be better in the product Review collected by and hosted on G2.com.
DevRev Categories on G2
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