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4.6 out of 5
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DevRev
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DevRev
DevRev Pros and Cons: Top 5 Advantages and Disadvantages
Quick AI Summary Based on G2 Reviews
Generated from real user reviews
Users find DevRev's ease of use remarkable, thanks to its customizable features and responsive support team. (42 mentions)
Users value the efficiency of DevRev in quickly identifying and resolving app issues through detailed session recordings. (42 mentions)
Users appreciate the robust features of DevRev, facilitating quick analysis, debugging, and effective team communication. (38 mentions)
Users find the insightful analytics of DevRev invaluable for understanding user behavior and enhancing their applications. (36 mentions)
Users value the detailed insights from DevRev, enhancing app debugging and flow optimization significantly. (27 mentions)
Users highlight missing features like download reports and filters, affecting usability and overall functionality. (27 mentions)
Users express concern over limited features in DevRev, noting missing reports and session display issues. (16 mentions)
Users experience a lack of features, such as broken recordings and limited session data access, hampering usability. (14 mentions)
Users find the learning curve steep due to inadequate documentation and confusing UI components impacting overall usability. (12 mentions)
Users note the poor interface design of DevRev, hoping for more interactivity and better filtering options. (11 mentions)
133 DevRev Reviews
4.5 out of 5
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AM
Alok M.
Co-Founder and CTO
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
What do you like best about DevRev?
The thoughtful integration between the 'Dev' and 'Rev' functions is the main highlight according to me. We were earlier on JIRA and our homegrown customer support app. After switching to devrev, the manual back and forth process has been completely eliminated. This has freed up productive hours to be spent on actual customer issues. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
As there is a lot of activity in our tickets, I receive tons of notifications from the mobile app. Looking forward to an update to make it more streamlined. Also being a daily driver, there is further scope to make the UX more intuitive for new folks. Review collected by and hosted on G2.com.
PA
Puneet A.
Director
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
The flexibility of DevRev adapting to the customer needs is the best thing I liked.
One of the best modern CRM platforms I have come across till date. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Well, if you dislike something , you can tell the the DevRev team, and they will surely work on making it better for you.
Havent disliked anything about them yet. Review collected by and hosted on G2.com.
AG
Aditya G.
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
DevRev is very helpful for connecting customers directly with the company. Sometimes companies lose track of what exactly companies want, I think DeRev helps solve that problem very well. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
DevRev should focus more on outreach. Some templates are exclusively in typescript. Python should be added Review collected by and hosted on G2.com.
HT
Harsh T.
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
It is a perfect tool to see user sessions and analyse how live users interact with the app. Also, it helps us to identify crashes and anr. It helps a lot in understanding whether the user is getting smooth or stuck at some point. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
UserExperior docs are not updated regularly, which leads to confusion most of the time while integrating. Right now it is not able to capture some native crashes which are visible in firebase but not reflexted here. Review collected by and hosted on G2.com.
MG
Mardav G.
Web Developer
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
The platform is easy to integrate different services and helps manage everything at a single page. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
The only challenge we faced during the hackathon was to follow along the the documentation. Rest everything was fine Review collected by and hosted on G2.com.
AD
Anannyo D.
Artificial Intelligence Engineer
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
Devrev is an amazing platform where you can manage your business, cater to issues, and get actionable insights all at the same place, the snap-in service is unparalleled Review collected by and hosted on G2.com.
What do you dislike about DevRev?
It makes it too easy for anyone using it. Review collected by and hosted on G2.com.
KS
Kabir Raj S.
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
The Snap-ins are really useful, could be used very widely. The existing tickets system is also good. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Could be more language flexible and not include just Typescript Review collected by and hosted on G2.com.
DR
Debasmit R.
Undergraduate Researcher
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
Very good community support. AI part is really interesting. They are doing great using the power of LLMs. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Python support needs to be added. Others are really good. Review collected by and hosted on G2.com.
GR
Gaurav R.
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
I've been using UserExperior for some time now, and I must say, it's absolutely fantastic! I would definitely recommend it to all my friends and colleagues. This tool has been a lifesaver when it comes to tracking what people do in our app and giving us super helpful insights into user behavior. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Well, to be honest, there isn't much I dislike about UserExperior. However, if I had to point out a minor inconvenience, it would be the occasional delay in data processing.
ALso the dashboard can be improved Review collected by and hosted on G2.com.
RR
Rishikesh R.
Project Manager
Enterprise(> 1000 emp.)
What do you like best about DevRev?
Instead of dealing with multiple platforms. I find devrev as one stop solution.. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Will require more time to invest to learn all the functionality and widgets Review collected by and hosted on G2.com.
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