DevRev Pros and Cons

I used to struggle to connect my support team, product and engineering team with context. DevRev has made that possible and this has been a game changer in our teams mentality Review collected by and hosted on G2.com.

Nothing as of now. I might be biased, by overlooking the issues as it is solving a major problem for me. Review collected by and hosted on G2.com.

Simplicity and ability to not only have data in a single location but also learn from it Review collected by and hosted on G2.com.

Integration automation might get complex Review collected by and hosted on G2.com.

Less=More. Make AIndo everything that's toil Review collected by and hosted on G2.com.

Not much.. everything is good so far. Everything is good so far Review collected by and hosted on G2.com.

The system has integrations allowing you to manage internal and external communications. Furthermore, it has integration that allows you to generate remedies, include updates, visibility to other teams and has the necessary confidentiality. Review collected by and hosted on G2.com.

I suggest the possibility of having filters that can be customized by me quickly and, on the other hand, having the possibility of sending massive communications and proactive campaigns. Review collected by and hosted on G2.com.

Having Support, Build, and Product all in one place means the days of kicking items over the fence are over. All teams get to collaborate in one place. The Now, Next, Later function in Build and Product gives invaluable insight to the Support team and helps manage customer expectations as well as deliver contextual answers about the status of our product. The use of Conversations, Tickets, and Issues creates a very natural flow and evolution of communication with a customer. One touch resolutions are handled in Conversations. Deeper Tier 2/L2 support with root cause analysis is handled in Tickets. Engineering/L3 support happens in Issues. All of these are linked together and viewed in handy slide-out panes across the app, showcasing the ticket lifecycle at a glance. Their snap-in marketplace is growing to accommodate more use cases and their API is very easy to use to connect to external systems as well. Review collected by and hosted on G2.com.

It's a new product. We are a startup and DevRev is a startup. It is, sometimes, challenging to build a team with a nascent product. Larger ticketing and CRM systems have some standard features already in place. That said, this is a function of time that solves itself and the DevRev team is next-level responsive, agile, and amiable. Working with them helps us build our processes and theirs together in a true partnership. You're never a number in queue. That's not the support we give our customers and not the support we expect from our vendor partners. DevRev embodies that mindset and we're happy to work together in our mutual growth, scale, and evolution. Review collected by and hosted on G2.com.

Our onboarding experience with DevRev was top-notch. Their team was incredibly responsive, offering invaluable help whenever we needed it. This proactive approach ensured a smooth and efficient integration of DevRev into our product.

Our team utilizes the product daily, and navigating DevRev's platform is effortless. Its user-friendly interface, combined with the unified search functionality, ensures a superior user experience. Our agents found it easy to traverse through, and the PLuG feature resonates well with our end-users, showcasing the platform's intuitiveness.

Compared to traditional support and product development software, DevRev stands out distinctly. It acts as a bridge, making collaboration between our support, engineering, and product teams seamless. Debugging and issue resolution have become a more streamlined process thanks to DevRev.

DevRev is more than just a product to us; it's a strategic partnership. Their commitment to continuous improvement, primarily based on client feedback, is evident in the consistent enhancements we observe. It's rare to find no points of contention with such software, but in DevRev's case, we genuinely enjoy every facet of the partnership. Review collected by and hosted on G2.com.

Nothing! Keep up the great work DevRev team! Review collected by and hosted on G2.com.

It was very easy to integrated it into our product, and the team helped us with anything we needed. Since then our team uses the product almost daily. Navigating the product is pretty easy to our agents, and th PLuG itself is very intuitive to our end users.

The DevRev team is an amazing team that keeps improving the product based on our feedback. The AI feature they recently added is a game changer and will allow us and anyone else really scale support.

We have a lot of plans for adding more and more functionality that DevRev implements, positioning it as our central hub for customer interaction - reactive and proactive. Review collected by and hosted on G2.com.

Nothing really. Overall we really enjoy the partnership. Review collected by and hosted on G2.com.

DevRev is built very different to traditional support tools, with focus more on the most important part of the support process: the customer. Features of the product clearly show that the foundations of DevRev are not built to make just the ticketing efficient, but to make ticketing a window into the customer world. Review collected by and hosted on G2.com.

It is a product that is stil evolving. I wouldn't call it something I dislike, but that is the only comment I have here. But this is not a problem, the team at DevRev are true partners to make sure things get built to allow you to work with them. Review collected by and hosted on G2.com.

DevRev bridges the gap between our developers and customers effortlessly. It’s been a game-changer for our Product-Led Growth at UpperInc. What I like most is the minimalist, intuitive, user-friendly interface and my entire support and dev. team love it. Review collected by and hosted on G2.com.

While DevRev offers a built-in CRM that allows for creating customer records, its capabilities are currently limited. We find ourselves needing to use an additional CRM, like Freshdesk, to fully manage and store our customer data. This means our sales team has to juggle multiple platforms, which isn't ideal. Review collected by and hosted on G2.com.

DevRev product is amazing, it has all the features which is helpful to streamline the customer experience for a SaaS company. However, the best part is their team. They all understand the customer pain and go extra mile to help them whenever needed. Review collected by and hosted on G2.com.

The product is still evolving. They are building is fast so I am sure in couple of months they will be the market leader. Review collected by and hosted on G2.com.