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DevRev
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DevRev
DevRev Pros and Cons: Top 5 Advantages and Disadvantages
Quick AI Summary Based on G2 Reviews
Generated from real user reviews
Users find DevRev's ease of use remarkable, thanks to its customizable features and responsive support team. (42 mentions)
Users value the efficiency of DevRev in quickly identifying and resolving app issues through detailed session recordings. (42 mentions)
Users appreciate the robust features of DevRev, facilitating quick analysis, debugging, and effective team communication. (38 mentions)
Users find the insightful analytics of DevRev invaluable for understanding user behavior and enhancing their applications. (36 mentions)
Users value the detailed insights from DevRev, enhancing app debugging and flow optimization significantly. (27 mentions)
Users highlight missing features like download reports and filters, affecting usability and overall functionality. (27 mentions)
Users express concern over limited features in DevRev, noting missing reports and session display issues. (16 mentions)
Users experience a lack of features, such as broken recordings and limited session data access, hampering usability. (14 mentions)
Users find the learning curve steep due to inadequate documentation and confusing UI components impacting overall usability. (12 mentions)
Users note the poor interface design of DevRev, hoping for more interactivity and better filtering options. (11 mentions)
133 DevRev Reviews
4.5 out of 5
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MH
Manuel H.
VP, Customer Success
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
We are only 10 days into the relationship now an are already ahead of anticipated launch schedule. Their CS team is excellent and is meeting or exceeding our expectations so far. A world of difference from Zendesk, who couldn't care less about a customer our size at this point. It will be a glorious day when we can kick them to the curb. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
There are a few areas that still need polish, i.e. customizing titles for users, or having a better way to merge accounts Review collected by and hosted on G2.com.
EF
Eyal F.
Director of Global Support
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
We switched to DevRev recently (we used to work with Zendesk) to provide better service, tools, AI engines and overall experience to our clients, in addition to better analytics and AI tools for our Support agents. The integration phase and tools made the switch as easy as it gets, in addition to the DevRev team that planned and worked with us along the way. We are very happy with the move and highly recommend DevRev as a leading Support and CRM wholistic platform Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Nothing I can actually think of at this point Review collected by and hosted on G2.com.
CF
Chelsey F.
Principal Support Engineer
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
We're very happy with our move from an older + less robust support platform to DevRev. DevRev has way more potential for customization to meet our unique needs, allows us to build snap-ins to automate processes easily, and comes with a lot of AI-powered tooling that will help expedite issue resolution.
The onboarding process was super smooth. We migrated in a very short period of time on a tight deadline, and the DevRev team was incredibly responsive, proactive, and overall great partners. Since onboarding, they've helped us build features that best support our customers and team. Huge shoutout to Kevin at DevRev, who has been so involved and helpful throughout the entire process. I don't know what we would have done without all of his support!!
We started by moving our Support team into DevRev and are now starting to bring in our Product and Engineering teams. Having everyone working in the same tool will make managing future development, product direction, and support outcomes much more straightforward and seamless. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
It has taken our team some time to get used to/familiar with the tool. There is a lot going on, which is a huge benefit once you're familiar with it, as DevRev allows you to do so much. My recommendation to mitigate this would be to do a slightly longer migration so teams can get familiar with the tool over time versus all at once. Review collected by and hosted on G2.com.
RL
Ryan L.
Customer Success Engineer
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
I love that the team is small and agile enough to respond to product requests in real time. They've been very helpful with any issues that have come up. The interface kind of makes Zendesk look like a dinosaur. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
The Turing AI chatbot in app needs a little love, although AI summaries of incoming tickets are fantastic. Review collected by and hosted on G2.com.
DV
Denis V.
CEO & Co-Founder
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
Ease of use and that its affordable fkr startups! Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Its not so clear something what they offer etc. Review collected by and hosted on G2.com.
UH
Verified User in Human Resources
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
Easy way to review the tickets, and the support is good Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Sometimes, it takes longer to upload, and I need to refresh Review collected by and hosted on G2.com.
AI
Verified User in Internet
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
DevRev.ai has streamlined our product development and customer support processes. Its AI-driven insights help us prioritize tasks effectively, while the seamless integration between development and customer feedback ensures that we are always aligned with user needs. The interface is intuitive, making cross-team collaboration effortless. It is a must-have tool for any team looking to stay customer-focused and efficient. We highly recommend it! Review collected by and hosted on G2.com.
What do you dislike about DevRev?
While it integrates with many tools, setting up certain integrations can be complex and require more technical know-how than expected. Review collected by and hosted on G2.com.
DE
Daniela E.
HR Specialist
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about DevRev?
I like that it is very easy to use and is a friendly tool. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Sometimes is too slow and uses a lot of your RAM. Review collected by and hosted on G2.com.
UC
Verified User in Consulting
Enterprise(> 1000 emp.)
Rating Updated ()
Original
What do you like best about DevRev?
The use of AI, the suggestions and the fact that it understands the messages Review collected by and hosted on G2.com.
What do you dislike about DevRev?
some slowness and some glitches, it can be improved Review collected by and hosted on G2.com.
HP
Hari P.
Account Manager
Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
I used to struggle to connect my support team, product and engineering team with context. DevRev has made that possible and this has been a game changer in our teams mentality Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Nothing as of now. I might be biased, by overlooking the issues as it is solving a major problem for me. Review collected by and hosted on G2.com.
DevRev Categories on G2
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