DevRev Pros and Cons

The onboarding experience of Userexperior was simple and done in a few minutes. Data was populated the very next minute. As a product designer, the heatmap feature helped my team and clients to get a deeper understanding of users' interactions, frustration areas, and clicks which led to users dropping. The platform has been a great help in data-driven optimisation in designs. User recording is one of the best features for understanding user's patterns inside the app and its ability to track the ANR and crashes. Review collected by and hosted on G2.com.

The app provides a data-rich experience, but keeping time constraints in mind, it would be a good-to-have feature to include precise and short reports for faster consumption of data at one glance. eg. Graphical representation of data. Review collected by and hosted on G2.com.

1. The detailed Interaction analysis for actions, unresponsiveness and crashes.

2. Recordings for every funnel session - helps to understand what issue the user is experiencing.

3. Great and helpful customer support. Review collected by and hosted on G2.com.

The dashboard can be made a bit more interactive with more filters added. Review collected by and hosted on G2.com.

1. Video captures of movement of the user on the app with multiple filters.

1. Consolidated report to identify the app crashes and user pain points.

2. Finally their support is available anytime for the walkthrough. Review collected by and hosted on G2.com.

1. Sometimes the website doesn't respond due to the excess amount of recordings captured.

2. Crash report emails are going into spam

3. Dashboards are confusing and no differentiation is there. All dashboards look the same. Review collected by and hosted on G2.com.

The most useful solution for us on UserExperior is to look at conversion bottlenecks and understand what design issues and errors caused users to dropoff from the journeys. Review collected by and hosted on G2.com.

The downside is a lack of features on business transaction solutions is not built in to understand how errors affect our core business metrics. If business impact analysis is brought onto UserExperior it will be a game changer. Review collected by and hosted on G2.com.

User complaints for the app can be easily analyzed with UserExperior. It saves time and effort in asking users what went wrong. Review collected by and hosted on G2.com.

Haven't found any downside in using UserExperior. Review collected by and hosted on G2.com.

With unreliable user surveys and feedback ratings, our UX analysis was in the stone age. UserExperior could help us modernize with UserExperior features like session replay, heatmaps, and journey analysis. Review collected by and hosted on G2.com.

Nothing much. I really appreciate the product they have built. Review collected by and hosted on G2.com.

The session replay feature with issues allows our support team to get a first-hand experience of

user complaints. We can get more information from vague feedback simply by looking into

UserExperior data. Review collected by and hosted on G2.com.

I would love UserExperior even more if they improved the bland looking UI and added more

features like NPS and surveys. Review collected by and hosted on G2.com.

Its dashboard, heatmaps, session replay, and the funnel analysis has information to see how users are interacting with new features and find ways to improve our app. Review collected by and hosted on G2.com.

There are many features missing like surveys and NPS. However, current features do a great job to understand digital experience. Review collected by and hosted on G2.com.

Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it. Review collected by and hosted on G2.com.

I would like to see more product metrics UserExperior. It can have a deeper integration with Firebase or BigQuery to pull data for more exhaustive analytical capabilities. Review collected by and hosted on G2.com.

Dashboard charts help in navigating through the important user recordings that can help us in identifying the issues. A targeted pathway is always helpful while going through huge datasets Review collected by and hosted on G2.com.

User recording section is kind of a dump where finding useful information becomes very difficult. Dashboard has right pathways but we can utilise this section as well by having better filters and views Review collected by and hosted on G2.com.