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CXCortex CX Analytics application
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CXCortex CX Analytics application Reviews & Product Details

CXCortex CX Analytics application Overview

What is CXCortex CX Analytics application?

Hostcomm’s CXCortex is an AI customer service agent that is able to perform customer service autonomously using AI through a variety of channels such as email, SMS, Social media apps and phone calls. The main purpose of CXCortex is to address the following issues: Email Triage for Outlook and Gmail Call recording Analysis CX Analytics AI customer service provision CX Dashboard for real time view AI Quality Assurance

CXCortex CX Analytics application Details
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Product Description

CXCortex is an AI-driven web service designed to swiftly process and respond to customer interactions across emails, phone calls, and text messages. Using advanced AI models like GPT4, it emulates a deep understanding of expert customer service. With an interface that showcases priority-ranked satisfaction indicators and the ability to auto-generate responses, it efficiently addresses high-volume CX Analytics requirements.


Seller

Hostcomm

Description

Hostcomm is a provider of hosted telecommunication services and solutions that cater primarily to businesses looking to enhance their customer interactions and streamline communications. Their services include Hosted VoIP, Contact Center solutions, and various messaging services. These solutions are designed to improve the efficiency of communication channels, ensuring businesses can offer exceptional service to their customers while optimizing their operational workflows.The company's offerings leverage robust technology that supports voice, video, and chat communications, integrated seamlessly with CRM systems and other business tools to provide a comprehensive, unified communication experience. Hostcomm’s services are tailored to meet the diverse needs of both small businesses and large enterprises, aiming to provide high availability, scalability, and secure solutions that adapt to the evolving needs of businesses.

Overview Provided by:
CEO at Hostcomm

CXCortex CX Analytics application Media

CXCortex CX Analytics application Demo - CX Analytics powered by AI
By analysing customer interactions and feedback, businesses can gain a deeper understanding of their customers' preferences, pain points, and needs.
CXCortex CX Analytics application Demo - Improved Customer Satisfaction
Insights from CX analytics allow companies to refine their offerings and interactions, leading to increased customer satisfaction and loyalty.
CXCortex CX Analytics application Demo - Get instant alerts about important customer interactions
CX analytics provides actionable insights and data that decision-makers can rely upon, as opposed to making choices based on intuition or assumptions.
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