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Top 10 TRACX Alternatives & Competitors

(10)4.1 out of 5

TRACX is not the only option for Enterprise Feedback Management Software. Explore other competing options and alternatives. Enterprise Feedback Management Software is a widely used technology, and many people are seeking high quality, top rated software solutions with brand design consistency, security, and system monitoring. Other important factors to consider when researching alternatives to TRACX include tasks and analytics. The best overall TRACX alternative is Salesforce Service Cloud. Other similar apps like TRACX are HubSpot Service Hub, LiveAgent, Heap, and Glassbox. TRACX alternatives can be found in Enterprise Feedback Management Software but may also be in Help Desk Software or Session Replay Software.

Best Paid & Free Alternatives to TRACX

  • Salesforce Service Cloud
  • HubSpot Service Hub
  • LiveAgent

Top 10 Alternatives to TRACX Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how TRACX stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Consumer Electronics, and Retail, and find the best product for your business.

    This is how G2 Deals can help you:

    • Easily shop for curated – and trusted – software
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    #1
  1. Salesforce Service Cloud

    (5,633)4.4 out of 5
  2. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with TRACX:

    Reviewers say compared to TRACX, Salesforce Service Cloud is:

    Better at support
    Better at meeting requirements
    More usable
    #2
  3. HubSpot Service Hub

    (2,545)4.4 out of 5
  4. Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.

    Categories in common with TRACX:

    Reviewers say compared to TRACX, HubSpot Service Hub is:

    Better at support
    More usable
    Better at meeting requirements
    #3
  5. LiveAgent

    (1,513)4.5 out of 5
  6. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with TRACX:

    Reviewers say compared to TRACX, LiveAgent is:

    Better at support
    More usable
    Better at meeting requirements
    #4
  7. Heap

    (1,092)4.4 out of 5
  8. Heap’s mission is to power business decisions with truth. We empower product teams to focus on what matters — building the best products — not wrestling with their analytics platform.

    Categories in common with TRACX:

    Reviewers say compared to TRACX, Heap is:

    Better at support
    Better at meeting requirements
    #5
  9. Glassbox

    (797)4.9 out of 5
  10. Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.

    Categories in common with TRACX:

    Reviewers say compared to TRACX, Glassbox is:

    Better at support
    Better at meeting requirements
    More usable
    #6
  11. UserTesting

    (769)4.5 out of 5
  12. UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations.

    Categories in common with TRACX:

    Reviewers say compared to TRACX, UserTesting is:

    Better at support
    Better at meeting requirements
    More usable
    #7
  13. Mouseflow

    (680)4.6 out of 5
  14. With more than 190,000 happy clients, Mouseflow is the behavior analytics platform of choice for digital marketers, Product & UX professionals on startups and enterprises across the world. Mouseflow lets you record all your website visits, not a fraction of them. It also allows you to instantly-build 6 types of heatmaps on all your pages, analyze funnels, forms, launch feedback campaigns and much more.

    Categories in common with TRACX:

    Reviewers say compared to TRACX, Mouseflow is:

    Better at support
    More usable
    Better at meeting requirements
    #8
  15. Nicereply

    (431)4.5 out of 5
  16. Customer Satisfaction Survey, NPS & CES

    Categories in common with TRACX:

    Reviewers say compared to TRACX, Nicereply is:

    Better at support
    More usable
    Better at meeting requirements
    #9
  17. Swell

    (372)4.5 out of 5
  18. Swell is helping businesses capture real-time customer experience feedback. Swell makes it easy for consumers to leave direct feedback with one click on with a mobile centric focus.

    Categories in common with TRACX:

    Reviewers say compared to TRACX, Swell is:

    Better at support
    Better at meeting requirements
    More usable
    #10
  19. Aha!

    (336)4.4 out of 5
  20. Aha! is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at www.aha.io.

    Categories in common with TRACX:

    Reviewers say compared to TRACX, Aha! is:

    Better at support
    Better at meeting requirements

    This is how G2 Deals can help you:

    • Easily shop for curated – and trusted – software
    • Own your own software buying journey
    • Discover exclusive deals on software