ADP TotalSource Pricing Overview
Pricing Insights
Averages based on real user reviews.
Time to Implement
2 months
Return on Investment
18 months
Average Discount
7%
Perceived Cost
ADP TotalSource at a glance
Contact ADP for pricing information.
ADP TotalSource pricing is personalized for each client, as several factors are considered, including benefits, HR, workers’ compensation and more.
| Name | Price | Features |
|---|---|---|
| Contact ADP TotalSource to get a custom quote for your business. | Contact Us | ADP TotalSource pricing is personalized for each client, as several factors are considered, including benefits, HR, workers’ compensation and more.
|
ADP TotalSource pricing & plans
ADP TotalSource Comparisons
ADP TotalSource Pricing Reviews
It contains all my payroll and benefits information. Review collected by and hosted on G2.com.
The service cost is higher compared to other providers that we have talked to. Review collected by and hosted on G2.com.
ADP certainly has expansive capabilities--in theory, it can do everything a business might need. Given it's legacy status, it also integrates well with a number of other systems. Review collected by and hosted on G2.com.
As a very small business, the list of things to dislike about ADP TotalSource is long:
- ever-increasing service fees and healthcare premiums. we absolutely fell for the honeymoon rates they quoted on insurance when we first signed up, but then they raised the price of healthcare premiums substantially after year 2.
- their Tax Department is horrendous. they seem to make mistakes in filing at least once a quarter. we have three reports with one particular state that they've been trying to correct for 18 months. so many broken promises by the Tax Department--they must have terrible leadership at the top in this area because no one is well trained or cares at all about follow-up.
- their service portal is pointless. they rarely resolve your question, and you almost always have to follow-up by phone. and the answer will vary depending on who you talk to.
- their onboarding process was the worst I've ever experienced. I'd get lengthy, untitled emails about a number of different topics, and buried in them would be something important I was supposed to do.
- there's no way to see what info a new hire is actually getting from the system.
- ADP's business model is to acquire a new businesses and integrate them into the platform, so they don't really own much of their software in-house. it makes pricing expensive and makes for terrible customer service because the reps don't often know how to operate their own systems. I can't even count the number of times I've had a rep tell me, "oh, ADP must've changed this since I last tried to do this, so I'm not sure how to help and will have to escalate this case."
- they also advertise a lot of capabilities that make zero sense for a small business, so don't fall for the allure.
- their reports have improved over the last two years, but you have to run an entirely separate report to see retirement contributions from the company. this should just be in the invoices section. Review collected by and hosted on G2.com.
