Discusiones de Auto Dialer Software

Banks are reluctant to use Genesys Cloud because the data is hosted outside the country of their premises. Instead they opt for on-prem solutions. How the Genesys plans to address this?

We want to start using the chat functionality, and before building a Bot, we need a basic menu/tree for the chat visitors to go through, effectively mirroring our voice menu/tree. I hope the chat interface will display selection options in the form of buttons (1. Sales; 2. Customer Service; 3.... Leer más

¿Podemos descargar el registro de la agenda telefónica y cuál es el máximo de contactos que se pueden guardar?

Quiero conservar todas las llamadas y mensajes que ocurrieron desde que comencé a usar Aloware, ¿el sistema los guarda? ¿Hasta qué máximo?

Quería conocer la experiencia u opinión de las personas sobre el mejor VOIP empresarial en relación calidad-precio para una pequeña empresa en expansión. Me gusta el etiquetado, la integración con Zoho y otros. Actualmente estoy usando Jive y busco una mejor relación calidad-precio.

Sometimes I can barely hear the tone.

Can there be a search box simplifying the search of a given action for example any report or any agents name to particular. Would really like to see if we can have global search option to facilitate any sort of search on the platform. And would also like to have Nice Incontact open automatically... Leer más

Because I am having experience that I need to log in per hour to reset my NIC MAx I would like to improve it so that we are not going to login from time to time or by staying on the browsers to check ig.

It will be a game changer, once the Nice in contact team comes up of an application readily available to mobile app users.

The easiest way to find it.

FRIENDLY TO USE

It happens so many times that movable parts of the dashboard gets messy when put on a big screen (team screen at the office). What would be the best way to setup the view?

The screen recorder that will show how the agent use the tools and the behavior of the agent during calls,

None

When I at first connected to the CXone Softphone from my home using my internet provider Hughes Net, which is satellite internet, my clients who called could not hear me. They would tell me when I talked, it sounded as if some one was rubbing paper on my part of the receiver and they could not... Leer más

just filling this out quite honestly.

In order to listen to my QA's I heed to use a system called Silverlight. Unfortunately, it needs to be downloaded, but I don't have access to do that as a customer service agent.

I suggest you to make it as a separate executable application instead of launching it via Google Chrome or other browsers.

What is the best way to report technical issues? Could you please explain all the categories available when reporting issues and what would be the best scenario to use each one of them?

It will automatically log everyone out. many times a day. We use it for monitoring dashboards and we need to stay logged in all day. The other day it logged me out while actively using it to coach another agent on a call they had.

I had a client and then the call got disconnected. We used to have a 2 minuet window between calls to gather ourselves for the next call and do notes OR call the person back. It's been changed and I was unable to hit the button in the 45 seconds. Is there a way i'd be able to retrieve that info?... Leer más

I am in Workforce Management here at IMS and I feel like if I really knew how to use it for more than just scheduling and monitoring agents, I could really help my management team and agents with the bigger picture.

Sometimes lazy agent do not put their notes in the disposition so it will easy to tracks those agent and be warn about it.

eqw wqedwq

I'd like to know how to take calls without using the CXone system, 2 years ago I used to just log in Incontact website and there was no need to use CXone, but now if I don't do it I am not able to work with incontact.

Is there some button I can toggle to be able to recieve fewer notification when a schedule change is submitted?

Is there any way to find out the correct number of the customer who called in? Let me know because i am not aware of such functionality. Correct me if i am wrong at some point.

We encounter some problems while using incontact and it would be nice to have a contact information for your support specialists.

I would like to get more insights on how we can get the analytical data for each of the agents who have logged into the max Agent using the reporting to see where the time is spent and based upon that help in developing or deploying the time management program. The available graphs/data now are... Leer más

Some of us are unable to be heard.

Es fácil comunicarse entre departamentos

¿Hay una forma específica en la que podamos desglosar los porcentajes de nuestras puntuaciones?

así que cuando recibo una llamada hay un icono de altavoz en la parte inferior que mostrará el número de llamadas que se recibieron, una vez que lo haces clic muestra el número del llamante, pero una vez que intentas volver a él, toda la información desaparece

La pequeña empresa con la que trabajé nos está pidiendo que presentemos el total de llamadas y contactos a ciertas campañas a las que estamos asignados. Sería más conveniente si el panel mostrara los detalles que estamos pidiendo. Requiere que descarguemos una hoja de cálculo para darnos el... Leer más

No se hace mucho para acelerar las llamadas a los clientes leales ya que los mensajes de buzón de voz pregrabados no se pueden personalizar profundamente. ¿Se ha investigado? Hay una manera fácil de hacerlo.

As much as Talkdesk integration with Okta is straightforward it lacks user provisioning from Okta. SCIM-based would be preferred, but JIT could be a nice start.

For some reason Talkdesk does not have an online user community, which would allow TD customers to share the feedback. Also customers don't have a way to upvote on other customers feature requests. Any other modern cloud-based application should have a better way to collect customer feedback.

Talkdesk needs to introduce an unlimited calling plan. usage based billing plans are mostly legacy from cellphone carries.

As Talkdesk has a SIP-trunk with Zoom Phone (as an add-on). It does not have function to transfer the calls to a ZoomPhone internal phone number (ZoomPhone internal 5-digit extension).

Actualmente, la función de devolución de llamada de Talkdesk no permite que una persona que llama especifique a qué número recibir una devolución de llamada. Parece que esta función fue diseñada principalmente para el caso de uso de usuarios móviles. El problema con esto es que la parte que... Leer más

We would like to see Talkdesk to get away from using CTI integrations with 3rd party apps which unfortunately relies on CallBar.

We've run into an issue when agents use Talkdesk CallBar application, Talkdesk Cloud back-end is not able to detect if there is an existing user session in progress. The error message we get from CallBar is a network connectivity. It does not state that the user is already logged in. The other... Leer más

We've run into an issue with TalkDesk related to the dependency on CallBar. The main use case for CallBar is it's ability to redirect the inbound calls to an external PSTN number as we would like to keep voice traffic outside of Citrix. It seems that CallBar was not designed to run in a... Leer más

Soy capaz de generar un informe basado en los comentarios o encuestas de nuestros clientes. Mostrará cuántas encuestas se completaron, se descartaron y el número total de encuestas enviadas. Por favor, dime más sobre las otras funciones que puedes realizar usando inContact.

Again, I am new to Five9, but thus far I only have a few dislikes. I will preface this by saying that I have let the team know about these things and I have been told that some of these things are currently being looked into already. 1.) I do not like how the VCC and SCC reporting is separate... Leer más

Si bien los centros de llamadas normalmente están restringidos solo a teléfonos de escritorio, nos gustaría recomendar o sugerir que debería haber una aplicación adecuada para los usuarios que utilizan otros dispositivos si no están disponibles en el escritorio o están de viaje. Nuestro gerente... Leer más