Discusiones de Auto Dialer Software

Uso de inContact para una pequeña empresa.

when i get calls and i answer them i get an error connection which wont allow me to conect with the caller and itll just cut the call

When another call rings in, it seems as though I'm unable to answer that call and put the other on hold -- a little more description on the MAX window with the multiple calls might be helpful, and have a description or color (red/on hold) (green/active call).

What are the New features expected in the future release?

I just would like to have an idea on how to utilize it even for an agent role.

Quiero el mejor modo para poner tu teléfono cuando tienes que dejar tu computadora rápidamente para evitar pérdidas de producción.

Creo que este servicio es fácil de usar en todo el mundo, no solo con empresas, sino también con familias y personas que necesitan una mejor comunicación.

El texto proporcionado no parece tener un significado claro o reconocible en un idioma conocido. Parece ser una secuencia de caracteres aleatorios o sin sentido. Si hay un mensaje oculto o un código, se necesitaría más contexto o información para interpretarlo correctamente.

I recommend working on the connection servers, because sometimes it can get really laggy

Please help me how to check the data on the basis of supervisors or team members.

NICE is most recommended for all the institute as I have been especially it n its very easy for me to work and if I try to explain or try its more easy to explain the software and easily be explained to others without any issue, people enjoy working with the software as its very user-friendly... Leer más

I have reviewed records of call logs and have always noticed that transcriptions are not available. Is this due to it requiring a manual insertion? Or is there another reason?

Podemos usarlo para nuestro beneficio y el de la organización y lograr un buen crecimiento y mejora.

Great tool to work with

Hello I would like to know if there is any external which will allow for the backup or expport of data and metadata, that means users data and configuration. This will be useful for example to update a test environment from a production environment or to be used as a backup to be able to... Leer más

SOLO PREGUNTANDO CUANDO HACEMOS LLAMADAS SALIENTES CÓMO PODEMOS ESCUCHAR ESAS LLAMADAS UNA VEZ QUE COLGAMOS.

ES UNA GRAN CARACTERÍSTICA PARA USAR, MUY FÁCIL DE MANEJAR Y ADMINISTRAR. ME ENCANTA ESTA CARACTERÍSTICA PARA NUESTRO EQUIPO Y ESTÁ BIEN IMPLEMENTADA. RECOMIENDO A CUALQUIER OTRA EMPRESA QUE USE ESTA CARACTERÍSTICA SI NO LO HAN HECHO. ME ENCANTAN LAS GRABACIONES Y PODER VOLVER ATRÁS Y ESCUCHAR... Leer más

Estaba intentando recuperar la grabación de una llamada que tuve en Aloware el otro día, pero me mostraba algún tipo de "error del servidor". Seguí intentando, pero no pude. No sucede con todas las llamadas que recupero.

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Do we see any changes or addition to the widgets and their modifications? As mentioned above this feature is already excellent however having more options and being able to add what we may or may not need on a daily basis is a huge plus

Me gustaría enviar mensajes de audio y/o video de seguimiento a mis clientes, ¿es esto una opción?

جميل جدا شكرا لكم انا جد جد مسرور بيكم شكرا لكم انصح الجميع على العمل بيه

Parece que lleva algo de tiempo volver a la normalidad.

how can you use Talkdesk to improve recruitment, training and working from home?

How do I effectively use the plugin to answer inbound calls while I am not actively on the Genesys screen

use it with salesforce

Las llamadas entrantes son muy difíciles de contestar.

¿Sería posible implementar una función en los informes en vivo donde haya una alerta o alarma si un agente no pudo responder o rechazó la llamada?

¿Cómo puedes resolver problemas de Bluetooth con Mac? ¿Qué falta con ambos, PHILIPS / PLANTRONICS?

Can I use color change option permanently instead of changing it each time logging in?

RECENTLY THE ANSWER FUNCTION WAS REMOVED AND CALLS COME IN VERY QUICKLY WOULD BE NICE TO BE ABLE TO HAVE A RING OR TWO AND THEN HAVE THE CALL COME THROUGH

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Currently there is no ability to schedule agents into Outbound calling, the function of forecasting does not need to be there but at least allow auto scheduling of agents with a workload

My Agent leg continues to say disconnected in between calls and I see this as an unnecessary notification because I am always able to accept calls even when it says this.

My evaluations sort by date challenged, accepted/acknowledged, however they don't sort by date received.

Esto es para asegurar que se tomen las acciones disciplinarias adecuadas contra aquellos agentes que no están respondiendo las llamadas de manera oportuna o para aquellos que deliberadamente no contestan las llamadas que les llegan.

I have heard manager have gotten help but I don't know myself how to get that help sometime when it's required to have a faster answer. Thanks! Anyway, I'm happy with this software as I mentioned above and I would never replace it.

Looking for any pitfalls to avoid or features which you may have unearthed that could be beneficial to a new team on the platform. Thanks!

If I have more than one call center, can I use this platform throughout each of them individually?

blah blah

There is not log of customization that is available for the uses to see any reports or details about their logins, is there any way to check those things, listen to the calls and improve their own skills, or it has to go to the administrator.

I know that we get a percentage of how active we are on the system, but we don't see our calls taken or made except for the day off. It would just be a lot easier to see what calls were taken for those who keep track of their call quotas.

NA

Sometimes my phone doesn't ring and it looks like I'm just missing calls because the system will give me a refuse