Discusiones de Auto Dialer Software

¿Es esto también una opción en NICE? Cuando los clientes llaman a veces, piden por una persona específica.

I was just thinking about a new look for the interface to look better and work smoothly so that it's fantastic to see and pleasant to use every day. Also, for the agents to love the tool because they are other tools out there that agents don't use it by just looking on the ICON alone. So it... Leer más

Si quisiera configurar la configuración del IVR, o necesito cambiar el archivo de audio, ¿cómo logro lo mismo?

Este es el sistema de información estudiantil que se utiliza en nuestra escuela. Sería genial poder actualizar usuarios y grupos automáticamente basándose en los cambios en la base de datos.

Tengo líneas fijas aleatorias donde la llamada se corta a mitad del mensaje. ¿Es esto algo del sistema que se puede ajustar y corregir?

Cuando uso el widget de Salesforce, obtengo una calidad de audio realmente mala y tanto los clientes como yo tenemos dificultades para escuchar o ser escuchados.

Sometimes when i attempt to take a call over itll say i refused a call.

In our case, we are migrating from the Zendesk ticketing system for calls, but we want to have something similar that provides the note and recording history, as well as the easiness of ACW.

I know it represents an average of how many calls were resolved the first time the customer call. But how exactly does it work? Does it includes all the calls the agents received? Also, even though it's not so common, I had experience few connectivity issues during the call and it interrupts it,... Leer más

I really reccomend Nice CXone services for all the things I have said before and because Nice is really efficient. It's very fast, even if it crashes, is simple. All I need to do is to close the page and reopen it again, what doesn't take more than 2 minutes. It's also magnificent because you... Leer más

This is Basharat Hussain I want to work with Alvaria Cloud with patience and hardworking.

A veces lo uso para cosas muy personales, como hablar con amigos. Así que mi pregunta es si hay algún tipo específico de llamada que no esté permitida por Skype.

I find it a bit frustrating when I need to ask my clients their names every time they call, it impacts the rapport

What is your reason/inspiration when you had the idea or birth of "Aloware"?

Mainly for verification purposes, have you heard about the auto-populate feature where the customer's contact details can be pulled up automatically on our system once they entered their phone number or account number before dialing our number? This way, we can easily open their account, and... Leer más

Por ejemplo, quiero saber cuántas llamadas hicieron o recibieron mis agentes en un cierto período. ¿Cómo extraigo esta información de TalkDesk?

Como 2 o más personas pueden estar en una llamada por conveniencia

Hace un par de semanas, estaba en una llamada con un cliente, y desafortunadamente la llamada se cortó. Aún no había obtenido el nombre de esa persona, y volvieron a llamar a nuestras líneas telefónicas. Ellos me estaban buscando, y yo los estaba buscando a ellos, pero se perdió en el mar de... Leer más

I would like to see what my clientele is asking to prepare for it before I respond without marking it as read. High call volume means that I can lose a read message in my inbox and miss that connection.

Ahora tengo algunos problemas de visión ocular con colores brillantes y fondos blancos. Si ustedes están planeando tener algunos ajustes de color para el sitio web, háganmelo saber.

El momento en que llamamos aparece: Número desconocido y número internacional.

BKJ

Para comunicarse desde nuestro escritorio

I need to do a test by contacting an attendant, how do I do it?

se fico po 30 minutos sem mexer na ferramenta , ela pede pra eu fazer o login novamente.

is nice used all over the world ?

I would like the color to be modified

When i tried to Connect with my Social media Account, the application Redirects to the same page. Can you tell me the what is the cause of this Issue

I've been using Talkdesk for over a year now. I think it is a great service usually and fairly easy to use, though Callbar doesn't like to always cooperate with my browser. Anyway, the new Live reporting tab is a disaster in my option. I'm usually good with change, but this page does not have... Leer más

We have to download each tag to get an analysis on how many and who are the agents used the specific tag for email and chat.

At the office level we have the requirements of the such websites

I just find it difficult that I have to login to my callbar as well if I'm already logged in to my talkdesk web

No encuentro la función de supresión de ruido de fondo en Skype que está disponible en Teams. ¿Alguien sabe cómo suprimir el ruido de fondo?

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow

Want to know your capabilities within SFDC.

It would be nice to click on a number from a google sheet or google docs. I was not able to use this product on what we primarily work out off.

I need to decrease the font size. It's too big.

We have a small customer support team that handles the calls as well as emails from our customers and TalkDesk is a great addition to our workflow. It integrates really well with SalesForce and makes it very easy to have all the information's in one place and get better insights on the job that... Leer más

I'm not too fond of the ringing tone on incoming calls. I would like to have something softer.

Is there like a bookmark to make a quick callback?