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Compare Wati and respond.io 
At a Glance
Market Segments
Small-Business (78.9% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
Contact Us
Starting at $99.00 Per Month
Wati
Star Rating
(399)4.6 out of 5
Market Segments
Small-Business (78.9% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansrespond.io
Star Rating
(340)4.8 out of 5
Market Segments
Small-Business (75.6% of reviews)
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that respond.io excels in Quality of Support with a score of 9.2, while Wati trails behind at 8.6. Users appreciate the prompt and helpful responses from the support team at respond.io, which enhances their overall experience.
- Users report that both platforms score equally in Bulk WhatsApp Messaging (9.3), but respond.io stands out with its user-friendly interface that simplifies the process, making it easier for small businesses to manage large campaigns effectively.
- Reviewers mention that respond.io has a slight edge in API Integration with a score of 9.4 compared to Wati's 9.1. Users highlight the seamless integration capabilities with various third-party applications, which is crucial for businesses looking to streamline their operations.
- G2 users note that while both products perform well in Conversational Messaging (9.3 for respond.io and 9.2 for Wati), respond.io's features allow for more dynamic interactions, which users find beneficial for customer engagement.
- Users on G2 indicate that respond.io's Personalization score of 8.9 is slightly lower than Wati's 9.0, but they appreciate the customizable templates and options available in respond.io that still allow for effective targeted messaging.
- Reviewers mention that both platforms have strong scores in Analytics (9.2 for respond.io and 8.7 for Wati), but users prefer respond.io's more comprehensive reporting features, which provide deeper insights into customer interactions and campaign performance.
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Pricing
Entry-Level Pricing
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
respond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Wati
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
9.0
322
9.1
173
Ease of Use
9.2
330
9.3
258
Ease of Setup
9.0
292
9.0
197
Ease of Admin
9.1
248
9.2
120
Quality of Support
8.6
316
9.2
164
Has the product been a good partner in doing business?
9.2
244
9.3
119
Product Direction (% positive)
9.3
303
9.7
172
Features by Category
Channels
Feature Not Available
9.3
125
Feature Not Available
8.9
121
Feature Not Available
Feature Not Available
Design
8.7
146
9.0
121
7.9
146
Feature Not Available
8.6
158
8.9
124
8.4
146
8.8
121
8.7
148
8.9
119
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.4
91
Functionality
8.8
113
Not enough data
8.7
103
Not enough data
8.5
100
Not enough data
Support
8.7
107
Not enough data
8.3
102
Not enough data
8.7
110
Not enough data
Responses
8.6
161
Not enough data
8.8
159
Not enough data
8.7
157
Not enough data
8.6
152
Not enough data
8.6
146
Not enough data
Platform
8.8
155
Not enough data
8.8
129
Not enough data
8.4
152
Not enough data
8.0
151
Not enough data
Feature Not Available
Not enough data
8.7
142
Not enough data
8.7
143
Not enough data
Generative AI
7.4
88
Not enough data
Feature Not Available
Not enough data
Conversational Platform
Not enough data
8.9
93
Not enough data
8.9
92
Not enough data
8.8
93
Not enough data
8.9
92
Support Automation
Not enough data
8.8
90
Not enough data
8.6
90
Not enough data
8.7
91
Not enough data
8.6
91
Generative AI
Not enough data
Feature Not Available
Not enough data
8.0
71
Messaging Channels
7.3
42
Not enough data
Feature Not Available
Not enough data
6.9
44
Not enough data
9.1
64
Not enough data
Administration
9.2
63
Not enough data
8.9
61
Not enough data
8.3
57
Not enough data
8.7
64
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.3(won by default)
49
Not enough data
8.5(won by default)
50
Not enough data
8.5(won by default)
49
Not enough data
Channels
Feature Not Available
Not enough data
8.3(won by default)
51
Not enough data
8.5(won by default)
53
Not enough data
7.6(won by default)
45
Not enough data
8.5(won by default)
46
Not enough data
Insight
8.0(won by default)
44
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.2
76
9.2
30
9.3
77
9.3
29
9.2
77
9.3
30
9.0
77
8.9
30
9.1
77
9.1
30
9.1
76
9.2
30
WhatsApp Business Platform - WhatsApp Marketing
8.9
74
9.2
30
9.1
71
9.4
29
8.5
69
8.9
30
8.8
70
9.2
30
Categories
Categories
Shared Categories
Wati and respond.io are categorized as Customer Communications Management and WhatsApp Marketing
Unique Categories
Wati is categorized as Chatbots, Communication Platform as a Service (CPaaS), Proactive Notification, and Social Customer Service
respond.io is categorized as Conversational Support
Reviews
Reviewers' Company Size
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
10.7%
Information Technology and Services
7.6%
Retail
6.3%
Marketing and Advertising
6.0%
Health, Wellness and Fitness
5.7%
Other
63.7%
Leisure, Travel & Tourism
7.2%
Marketing and Advertising
6.9%
Information Technology and Services
6.3%
Consumer Services
5.4%
Computer Software
5.1%
Other
69.1%
Most Helpful Reviews
Wati
Most Helpful Favorable Review
Akhil S.
Verified User in Arts and Crafts
I have been using WATI for my brand Use Me Works for more than a year. It's automation and communication has helped us keep our customers informed about the order status, abandoned carts, and various promotions we want to roll out. The best thing about WATI...
Most Helpful Critical Review
Prabhu K.
Verified User in Education Management
Worst customer support system. I was really schoked how can a support software team can be so much rediculous.
respond.io
Most Helpful Favorable Review
Verified User in Manufacturing
the truth is I don't like it because it doesn't allow us to see the client's profile picture we don't know if the person writing to us is a man or a woman
Most Helpful Critical Review
Verified User in Information Technology and Services
Works better on a PC but not good on mobile devices as I find it difficult to use.
Akhil S.
Verified User in Arts and Crafts
I have been using WATI for my brand Use Me Works for more than a year. It's automation and communication has helped us keep our customers informed about the order status, abandoned carts, and various promotions we want to roll out. The best thing about WATI...
Verified User in Manufacturing
the truth is I don't like it because it doesn't allow us to see the client's profile picture we don't know if the person writing to us is a man or a woman
Prabhu K.
Verified User in Education Management
Worst customer support system. I was really schoked how can a support software team can be so much rediculous.
Verified User in Information Technology and Services
Works better on a PC but not good on mobile devices as I find it difficult to use.
Discussions
Can i send custom pdf by template by providing custom link tomy customer?
2 comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
WATI is used for automating customer interactions and managing communications on platforms like WhatsApp.
2 comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
What does respond io do?
2 comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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