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Compare UserTesting and Userbrain 
At a Glance
Market Segments
Enterprise (41.8% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Free Trial
$0.00
UserTesting
Star Rating
(769)4.5 out of 5
Market Segments
Enterprise (41.8% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansUserbrain
Star Rating
(15)4.8 out of 5
Market Segments
Small-Business (80.0% of reviews)
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its Quality of Support with a score of 9.0, while Userbrain shines even brighter with a score of 9.8, indicating a more responsive and helpful support team.
- Reviewers mention that UserTesting's Ease of Use is rated at 8.4, which is good, but Userbrain significantly outperforms it with a score of 9.7, making it more user-friendly for newcomers.
- G2 users highlight that UserTesting has a Test Variety score of 8.3, but Userbrain's offerings are more diverse, leading to a higher score of 8.6, which allows for more comprehensive testing scenarios.
- Users on G2 report that UserTesting's Survey Builder is rated at 5.8, indicating limitations in functionality, whereas Userbrain's survey management features are more robust, leading to a higher user satisfaction.
- Reviewers say that UserTesting's Feedback Collection is rated at 8.6, but Userbrain's approach to feedback management is more streamlined, resulting in a higher score and better user experiences.
- Users report that UserTesting's Participant Selection options are somewhat limited with a score of 7.3, while Userbrain offers a more extensive Recruitment Pool with a score of 8.1, making it easier to find the right participants for tests.
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ChangeEngine
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Survey
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Pricing
Entry-Level Pricing
UserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Userbrain
Free
$0.00
No subscription, no minimum order
- 5 sessions with your own users
- Refills monthly
- Get testers from our 130k+ pool of qualified testers on demand
Free Trial
UserTesting
Free Trial is available
Userbrain
Free Trial is available
Ratings
Meets Requirements
8.6
594
9.5
11
Ease of Use
8.4
625
9.7
12
Ease of Setup
8.6
291
9.8
7
Ease of Admin
8.7
229
Not enough data
Quality of Support
9.0
517
9.8
11
Has the product been a good partner in doing business?
8.8
224
Not enough data
Product Direction (% positive)
8.1
584
10.0
11
Features by Category
User Response Methods
7.5
312
|
Verified
9.3
5
8.6
370
|
Verified
9.0
5
8.7
291
|
Verified
8.3
5
7.1
178
|
Verified
8.3
5
8.2
346
|
Verified
9.3
5
Participant Selection
7.3
122
7.3
5
5.5
79
5.7
5
6.9
105
6.7
5
8.1
371
|
Verified
8.3
5
Insights
7.7
340
|
Verified
9.0
5
7.7
308
|
Verified
8.3
5
7.4
308
|
Verified
8.7
5
Generative AI
6.6
80
9.0
5
Feedback Source
8.0
112
Not enough data
8.4
129
Not enough data
8.4
131
Not enough data
7.7
82
Not enough data
8.3
155
Not enough data
Feedback Management
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
160
Not enough data
Insights
Feature Not Available
Not enough data
7.3
160
Not enough data
7.7
172
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
6.6
18
Not enough data
6.3
17
Not enough data
6.6
17
Not enough data
4.0
16
Not enough data
Customization
6.9
17
Not enough data
6.0
16
Not enough data
6.0
17
Not enough data
5.6
16
Not enough data
Generative AI
6.6
18
Not enough data
7.1
18
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.6
82
Not enough data
8.2
75
Not enough data
7.4
64
Not enough data
Management
8.4
77
Not enough data
7.4
71
Not enough data
7.9
70
Not enough data
Survey Management
5.9
20
Not enough data
7.9
22
Not enough data
6.5
21
Not enough data
6.4
22
Not enough data
Survey Customization
5.9
23
Not enough data
5.9
22
Not enough data
6.4
22
Not enough data
4.8
22
Not enough data
Survey Insights
6.3
22
Not enough data
5.5
22
Not enough data
7.0
22
Not enough data
6.7
22
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.7
5
Not enough data
6.4
6
Not enough data
Survey Management
9.0
34
|
Verified
Not enough data
8.2
82
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.5
99
|
Verified
Not enough data
Process Management
8.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
Feature Not Available
Not enough data
System Management
8.8
88
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserTesting and Userbrain are categorized as User Research
Unique Categories
UserTesting is categorized as Consumer Video Feedback, Mobile App Testing, Software Testing, Enterprise Feedback Management, Experience Management, and Survey
Userbrain has no unique categories
Reviews
Reviewers' Company Size
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userbrain
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.3%
Computer Software
9.6%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.9%
Computer Software
13.3%
Retail
6.7%
Marketing and Advertising
6.7%
Leisure, Travel & Tourism
6.7%
Law Practice
6.7%
Other
60.0%
Most Helpful Reviews
UserTesting
Most Helpful Favorable Review
Kristen P.
Verified User in Computer Software
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
Having to manually transfer tests to a new account and not being able to upload the metrics.
Userbrain
Most Helpful Favorable Review
Franz D.
Verified User in Apparel & Fashion
Very fast to setup, great input from testers, easy to navigate interface.
Most Helpful Critical Review
Kristen P.
Verified User in Computer Software
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
Franz D.
Verified User in Apparel & Fashion
Very fast to setup, great input from testers, easy to navigate interface.
Verified User in Health, Wellness and Fitness
Having to manually transfer tests to a new account and not being able to upload the metrics.
Alternatives
Discussions
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
What is a user test?
1 comment
Official Response from Userbrain
A user test is a 5-15 minute screen recording including audio from one of our testers using your site on their own devices.
Our testers will follow the...Read more
Who and where is your panel from?
1 comment
Official Response from Userbrain
Our testing panel is made of 30000 everyday people, from all around the world. You can target our testers based on their language, region, gender, age, and...Read more
I am unable to determine the number of tasks you can set without additional context or information about the system or environment you are referring to.
1 comment
Official Response from Userbrain
We don’t limit the amount of tasks you can ask our testers to perform on your site. However, your set of tasks should be doable within 15 minutes.Read more
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