Introducing G2.ai, the future of software buying.Try now
Compare UserGuiding and Userpilot 
At a Glance
Market Segments
Small-Business (56.0% of reviews)
Mid-Market (56.6% of reviews)
Entry-Level Pricing
Free Trial
Starting at $249.00
UserGuiding
Star Rating
(633)4.7 out of 5
Market Segments
Small-Business (56.0% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansUserpilot
Star Rating
(804)4.6 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserGuiding excels in ease of use, scoring 9.1 compared to Userpilot's 8.6. Reviewers mention that UserGuiding's intuitive interface and straightforward onboarding process make it easier for teams to get started quickly.
- Reviewers say that both products offer high-quality support, with both scoring 9.5. However, users on G2 highlight that UserGuiding's support team is particularly responsive and helpful, often providing quicker resolutions to issues.
- Users mention that UserGuiding shines in multi-language support, scoring 8.5 versus Userpilot's 7.8. Reviewers appreciate the ability to create guides in multiple languages, which is crucial for global teams.
- G2 users report that UserGuiding's audio-visual walkthroughs are rated higher at 8.8 compared to Userpilot's 8.2. Reviewers say that the engaging video content in UserGuiding helps users better understand complex features.
- Users say that UserGuiding's text bubble walkthroughs score 9.2, outperforming Userpilot's 8.9. Reviewers mention that the clarity and customization options in UserGuiding's text bubbles enhance user engagement and comprehension.
- Reviewers mention that while both products have strong user segmentation capabilities, they rate equally at 8.7. However, users on G2 note that Userpilot's segmentation features are slightly more robust for mid-market companies, allowing for more tailored user experiences.
Featured Products
Sponsored
Product Fruits
(145)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
UserGuiding
Free Trial is available
Userpilot
Free Trial is available
Ratings
Meets Requirements
9.0
570
8.8
677
Ease of Use
9.2
584
8.6
729
Ease of Setup
9.0
524
8.6
540
Ease of Admin
9.1
360
8.7
313
Quality of Support
9.6
548
9.4
609
Has the product been a good partner in doing business?
9.4
348
9.3
311
Product Direction (% positive)
9.6
572
9.5
691
Features by Category
User Behavior
Not enough data
8.6
31
Not enough data
7.6
29
Not enough data
6.8
28
A/B Testing
Not enough data
6.7
25
Not enough data
6.5
23
Not enough data
8.5
26
Not enough data
6.9
21
Visitor Information
Not enough data
9.0
27
Not enough data
8.2
25
Agentic AI - Session Replay
Not enough data
Not enough data
User Analysis
9.1
313
8.9
486
8.5
319
8.1
496
User Support
8.8
322
8.7
509
8.6
287
7.8
421
8.5
301
8.4
447
Walkthrough Type
8.9
306
8.2
444
9.2
329
8.9
488
Platform Basics - Digital Adoption Platform
8.3
6
8.3
46
9.4
6
8.9
48
Analytics - Digital Adoption Platform
7.5
6
8.6
47
Functions - Digital Adoption Platform
8.3
6
8.8
46
9.2
6
9.1
47
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
8.6
235
Not enough data
8.6
238
Not enough data
8.6
238
Not enough data
8.2
231
Not enough data
7.6
218
Not enough data
7.8
214
Not enough data
7.6
211
Not enough data
7.4
218
Agentic AI - Product Analytics
Not enough data
6.0
7
Not enough data
6.7
7
Not enough data
6.9
7
Not enough data
6.9
7
Survey Management
Not enough data
8.4
202
Not enough data
8.6
200
Not enough data
8.2
199
Not enough data
7.5
191
Survey Customization
Not enough data
8.2
195
Not enough data
8.4
202
Not enough data
8.0
194
Not enough data
7.7
181
Survey Insights
Not enough data
8.2
190
Not enough data
7.2
174
Not enough data
8.1
188
Not enough data
8.2
185
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.9
92
Not enough data
Self-Service Experience
8.9
328
Not enough data
8.9
326
Not enough data
7.7
300
Not enough data
Feature Not Available
Not enough data
8.6
313
Not enough data
Self-Service Platform
8.8
321
Not enough data
8.6
160
Not enough data
7.3
144
Not enough data
8.4
313
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserGuiding and Userpilot are categorized as Digital Adoption Platform
Reviews
Reviewers' Company Size
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.7%
Information Technology and Services
17.0%
Marketing and Advertising
5.1%
Financial Services
3.8%
Accounting
3.3%
Other
33.1%
Computer Software
38.5%
Information Technology and Services
15.6%
Financial Services
6.0%
Internet
4.8%
Marketing and Advertising
2.9%
Other
32.2%
Most Helpful Reviews
UserGuiding
Most Helpful Favorable Review
Vanessa A.
Verified User in Computer Software
Ease of use, agile and efficient support. We had an issue with identifying unique users and were quickly assisted, and our request was resolved. We were able to create a page with updates about our product, and this has greatly helped in communicating with...
Most Helpful Critical Review
Antonio C.
Verified User in Information Technology and Services
Unable to track the completion percentage done by user or by a client as a whole. It becomes difficult to know if the client is using the tool or not.
Userpilot
Most Helpful Favorable Review
Nadav L.
Verified User in Computer Software
Userpilot's support level is by far the best I've ever encountered! The product delivers exceptional value!
Most Helpful Critical Review
Verified User in Music
The editor for building flows is really difficult to use. Frequently changes are lost and have to be redone. Reporting is very difficult to gain any value from. No connection with other systems.
Vanessa A.
Verified User in Computer Software
Ease of use, agile and efficient support. We had an issue with identifying unique users and were quickly assisted, and our request was resolved. We were able to create a page with updates about our product, and this has greatly helped in communicating with...
Nadav L.
Verified User in Computer Software
Userpilot's support level is by far the best I've ever encountered! The product delivers exceptional value!
Antonio C.
Verified User in Information Technology and Services
Unable to track the completion percentage done by user or by a client as a whole. It becomes difficult to know if the client is using the tool or not.
Verified User in Music
The editor for building flows is really difficult to use. Frequently changes are lost and have to be redone. Reporting is very difficult to gain any value from. No connection with other systems.
Discussions
Support for right-to-left text direction.
2 comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 comment
CD
User introduction, product demonstrations, interactive instructions, feature updates, and user learning.Read more
Userpilot has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
