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Compare Spike and intheloop.io 
At a Glance
Market Segments
Small-Business (77.5% of reviews)
Small-Business (89.5% of reviews)
Entry-Level Pricing
$5.00 1 User Per Month
$30.00 1 user / Per Month
Spike
Star Rating
(241)4.6 out of 5
Market Segments
Small-Business (77.5% of reviews)
Entry-Level Pricing
$5.00 1 User Per Month
Browse all 3 pricing plansintheloop.io
Star Rating
(19)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Entry-Level Pricing
$30.00 1 user / Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spike excels in its Unified Inbox feature, providing a seamless experience for managing multiple communication channels, while intheloop.io's Unified Inbox received lower ratings, indicating potential room for improvement in this area.
- Reviewers mention that intheloop.io offers superior Quality of Support, achieving a perfect score of 10.0, whereas Spike's support quality, rated at 9.1, suggests that users may not always receive the same level of assistance.
- G2 users highlight Spike's strong performance in Ticket Creation User Experience with a score of 9.7, while intheloop.io scored a perfect 10.0 in Ticket Response User Experience, indicating that both products have their strengths in ticket management but differ in user experience focus.
- Users on G2 report that Spike's Customization Interface is rated at 9.1, allowing for a good level of personalization, while intheloop.io's interface received a higher score of 9.4, suggesting it may offer more flexibility for users looking to tailor their experience.
- Reviewers say that Spike's AI Text Generation feature is rated lower at 7.5 compared to intheloop.io's offerings, which may indicate that users seeking advanced AI capabilities might find intheloop.io more appealing.
- Users report that Spike's Mobile Application is rated at 9.2, providing a solid mobile experience, while intheloop.io's mobile app scored slightly lower at 9.1, suggesting that both applications are effective but Spike may have a slight edge in mobile usability.
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Pricing
Entry-Level Pricing
Spike
Pro
$5.00
1 User Per Month
Use Spike's email app with up to 3 email accounts with unified inbox and unlimited search history
- Conversational Email
- Spike AI
- 5 GB storage
intheloop.io
Standard
$30.00
1 user / Per Month
Ideal for operational teams focused on improving customer service efficiency.
- Minimum 5 users
- Includes 10 channels
- Workload management
Free Trial
Spike
Free Trial is available
intheloop.io
Free Trial is available
Ratings
Meets Requirements
8.9
155
9.3
17
Ease of Use
9.3
159
9.4
17
Ease of Setup
9.3
43
9.3
9
Ease of Admin
8.7
34
9.4
8
Quality of Support
9.0
147
10.0
17
Has the product been a good partner in doing business?
8.6
32
10.0
8
Product Direction (% positive)
9.6
145
10.0
14
Features by Category
Ticket and Case Management
Not enough data
9.7
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
10.0
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform
Not enough data
9.0
5
Not enough data
7.7
5
Not enough data
8.0
5
|
Verified
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
Not enough data
Messenger
9.1
25
|
Verified
Not enough data
9.3
23
|
Verified
Not enough data
8.9
24
|
Verified
Not enough data
9.1
25
|
Verified
Not enough data
Channels
8.7
21
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
8.6
19
|
Verified
Not enough data
8.6
20
|
Verified
Not enough data
8.2
20
|
Verified
Not enough data
Customers
8.8
20
|
Verified
Not enough data
8.6
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
9.0
59
Not enough data
9.2
62
Not enough data
8.7
62
Not enough data
Business Instant Messaging
8.9
51
Not enough data
8.4
50
Not enough data
Business Instant Messaging
9.3
63
Not enough data
9.2
58
Not enough data
Feature Not Available
Not enough data
Generative AI - Business Instant Messaging
6.3
5
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
9.2
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
9.5
67
8.9
9
9.0
63
8.8
8
9.2
62
Not enough data
9.2
60
9.3
9
Coordination Tools
8.6
59
6.4
6
8.6
61
Not enough data
8.5
54
8.9
6
Software Options
9.3
65
10.0
10
9.2
66
9.1
9
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
9.2
24
|
Verified
Not enough data
8.9
17
Not enough data
9.0
16
Not enough data
8.9
26
|
Verified
Not enough data
Feature Not Available
Not enough data
Meeting Coordination
8.2
31
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
26
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
Software Type
9.0
31
|
Verified
Not enough data
9.0
26
|
Verified
Not enough data
9.0
25
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
9.1
25
Not enough data
8.8
27
Not enough data
Shared Calendar
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Accessibility
Feature Not Available
Not enough data
8.8
7
Not enough data
Integration
9.3
26
Not enough data
9.1
24
Not enough data
Feature Not Available
Not enough data
Notifications
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.5
6
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Encryption Techniques - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication, Verification, and Access Controls - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Enhancements and Auditing - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration, Compatibility, and Usability - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spike and intheloop.io are categorized as Email Client and Shared Inbox
Unique Categories
Spike is categorized as Business Instant Messaging, Email, Email Management, AI Writing Assistant, Email Encryption, Conversational Marketing, Note-Taking Software, Audio Conferencing, Calendar, and Video Conferencing
intheloop.io is categorized as Help Desk
Reviews
Reviewers' Company Size
Spike
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
intheloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.4%
Marketing and Advertising
9.1%
Computer Software
9.1%
Higher Education
5.5%
Financial Services
3.2%
Other
61.6%
Management Consulting
10.5%
Cosmetics
10.5%
Warehousing
5.3%
Transportation/Trucking/Railroad
5.3%
Security and Investigations
5.3%
Other
63.2%
Most Helpful Reviews
Spike
Most Helpful Favorable Review
David M.
Verified User in Investment Banking
The REAL combination of Email and Messenger in real-time!
Most Helpful Critical Review
Verified User in Motion Pictures and Film
Despite really liking most of the app, I had several questions that revolved around some of my email not showing up. For instance, I'd choose contacts and pick someone and their most recent (like within the last week) emails were not showing up in their...
intheloop.io
Most Helpful Favorable Review
Support S.
Verified User in Real Estate
Before buying this solution, I have tried it, and it really promises what it says, the support is excellent.
Most Helpful Critical Review
David M.
Verified User in Investment Banking
The REAL combination of Email and Messenger in real-time!
Support S.
Verified User in Real Estate
Before buying this solution, I have tried it, and it really promises what it says, the support is excellent.
Verified User in Motion Pictures and Film
Despite really liking most of the app, I had several questions that revolved around some of my email not showing up. For instance, I'd choose contacts and pick someone and their most recent (like within the last week) emails were not showing up in their...
Discussions
What platforms is Spike available on?
2 comments
PD
Windows, Android, Web, iOS, MacRead more
How much does Spike cost?
2 comments
PD
there's a free account for personal email. Pro costs $4 a monthRead more
intheloop.io has no discussions with answers
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