Introducing G2.ai, the future of software buying.Try now

Compare JustCall and Kixie PowerCall & SMS

Save
    Log in to your account
    to save comparisons,
    products and more.
At a Glance
JustCall
JustCall
Star Rating
(2,200)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Information
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 5 pricing plans
Kixie PowerCall & SMS
Kixie PowerCall & SMS
Star Rating
(824)4.8 out of 5
Market Segments
Small-Business (83.2% of reviews)
Information
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Kixie PowerCall & SMS excels in Quality of Support with a score of 9.6, while JustCall lags behind at 8.3. Reviewers mention that Kixie's support team is responsive and knowledgeable, making it easier for small businesses to resolve issues quickly.
  • Reviewers mention that Kixie PowerCall & SMS offers superior Call Recording features, scoring 9.9 compared to JustCall's 8.8. Users appreciate the clarity and reliability of Kixie's call recordings, which are essential for training and compliance purposes.
  • Users on G2 highlight Kixie's Ease of Use with a score of 9.4, while JustCall scores 8.8. Reviewers say that Kixie's intuitive interface allows for a smoother onboarding process, making it particularly beneficial for small businesses with limited technical expertise.
  • G2 users report that Kixie PowerCall & SMS shines in Lead Follow-up with a score of 9.1, whereas JustCall only scores 7.2. Reviewers mention that Kixie's automated follow-up features help them stay organized and responsive to leads.
  • Users say that Kixie's Meeting Scheduling feature, scoring 9.0, is more effective than JustCall's 7.6. Reviewers appreciate the seamless integration with calendars, which simplifies the process of setting up meetings with clients.
  • Reviewers mention that Kixie PowerCall & SMS has a better Product Direction score of 9.5 compared to JustCall's 8.7. Users report feeling confident in Kixie's commitment to continuous improvement and feature updates, which is crucial for adapting to changing business needs.
Featured Products
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Browse all 5 pricing plans
Kixie PowerCall & SMS
Integrated
Free Trial
Browse all 4 pricing plans
Free Trial
JustCall
Free Trial is available
Kixie PowerCall & SMS
Free Trial is available
Ratings
Meets Requirements
8.6
2,047
9.3
707
Ease of Use
8.8
2,095
9.4
721
Ease of Setup
8.7
1,825
9.2
417
Ease of Admin
8.6
709
9.1
288
Quality of Support
8.3
1,892
9.6
700
Has the product been a good partner in doing business?
8.7
707
9.2
287
Product Direction (% positive)
8.7
2,044
9.5
712
Features by Category
7.8
295
Not enough data
Ticket and Case Management
8.0
139
Not enough data
7.9
139
Not enough data
7.9
134
Not enough data
7.6
135
Not enough data
7.5
124
Not enough data
7.9
129
Not enough data
7.6
123
Not enough data
7.9
133
Not enough data
Generative AI
7.6
94
Not enough data
8.0
25
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.6
126
Not enough data
7.7
123
Not enough data
7.9
132
Not enough data
7.1
120
Not enough data
8.6
131
Not enough data
Platform
7.9
132
Not enough data
7.8
272
Not enough data
8.3
137
Not enough data
8.2
137
Not enough data
8.1
136
Not enough data
8.4
136
Not enough data
Not enough data
9.3
94
Lead Facilitation
Feature Not Available
Feature Not Available
Feature Not Available
9.0
71
7.5
43
9.1
77
7.8
44
8.9
72
Organization
Feature Not Available
9.0
48
Feature Not Available
9.1
73
Feature Not Available
9.3
81
Performance Analysis
7.9
43
9.5
76
8.0
42
9.6
82
Sales Analysis
Feature Not Available
9.4
68
Feature Not Available
9.3
71
Generative AI
7.4
44
9.2
35
Feature Not Available
9.6
34
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
186
Integrated Workflows
Not enough data
9.3
142
Not enough data
9.1
136
Not enough data
9.5
175
Not enough data
9.1
138
Not enough data
9.6
170
Not enough data
8.9
127
Not enough data
9.2
139
Repeatability and Reportability
Not enough data
9.1
138
Not enough data
9.3
140
Not enough data
9.3
145
Not enough data
9.2
138
Not enough data
8.7
118
AI and Automation
Not enough data
9.0
126
Not enough data
8.9
121
Not enough data
8.9
118
Not enough data
9.0
112
Not enough data
8.7
112
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.2
606
9.1
329
Dialing Options
8.3
564
9.2
287
|
Verified
8.5
563
|
Verified
9.3
274
|
Verified
8.1
552
|
Verified
9.1
252
Agent Tools
8.1
534
|
Verified
8.9
248
|
Verified
7.9
532
|
Verified
8.7
246
|
Verified
8.1
551
|
Verified
8.8
259
|
Verified
9.0
565
|
Verified
9.6
308
|
Verified
Automation
8.0
536
|
Verified
9.0
249
|
Verified
8.0
519
|
Verified
8.9
231
8.0
532
|
Verified
9.0
244
|
Verified
8.0
536
|
Verified
9.0
241
8.3
543
|
Verified
9.0
264
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Conversation IntelligenceHide 15 FeaturesShow 15 Features
8.3
48
9.2
17
Call Analytics
8.7
48
9.9
17
7.9
48
9.5
16
8.1
47
9.8
16
8.0
48
9.8
17
Agent Performance Management
8.1
48
9.0
15
8.2
48
7.9
16
7.7
48
8.8
16
Generative AI
Feature Not Available
8.4
17
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.9
345
9.0
95
Text Messaging
8.4
307
8.7
78
8.7
322
9.4
89
8.4
316
8.8
75
8.0
300
9.2
80
7.1
291
8.8
65
8.0
306
8.7
72
8.0
303
9.3
89
8.2
309
9.1
80
SMS Platform
8.0
300
9.3
84
8.2
305
9.2
82
7.1
297
8.7
68
7.1
297
Feature Not Available
7.1
285
Feature Not Available
8.1
296
9.1
75
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
7.8
372
Not enough data
Channels
7.9
343
Not enough data
7.9
343
Not enough data
6.9
344
Not enough data
Design
7.8
344
Not enough data
7.3
350
Not enough data
8.1
356
Not enough data
8.1
349
Not enough data
8.3
344
Not enough data
Generative AI
7.5
129
Not enough data
Feature Not Available
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
7.9
68
Not enough data
Quality Assurance
8.0
66
Not enough data
7.9
61
Not enough data
7.9
58
Not enough data
Engagement
8.0
64
Not enough data
8.1
66
Not enough data
7.5
62
Not enough data
Performance
8.6
65
Not enough data
8.5
62
Not enough data
Generative AI
7.5
61
Not enough data
7.6
58
Not enough data
8.1
570
9.1
109
Channels
8.7
492
|
Verified
9.6
102
7.4
448
8.6
69
7.6
429
8.7
69
8.4
483
|
Verified
9.1
101
Feature Not Available
8.8
90
Generative AI
Feature Not Available
8.7
63
Functions
8.1
486
|
Verified
9.3
87
8.1
472
|
Verified
9.1
85
8.0
479
|
Verified
9.3
84
7.9
408
9.0
80
8.0
444
|
Verified
9.4
85
8.2
456
|
Verified
9.1
87
8.0
440
|
Verified
9.2
89
8.0
439
|
Verified
9.1
86
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
476
|
Verified
9.2
90
8.4
478
|
Verified
9.5
90
8.4
512
|
Verified
9.3
93
8.7
451
|
Verified
9.5
91
7.9
457
9.0
73
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
7.9
32
Not enough data
8.1
31
Not enough data
8.5
32
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
7.6
30
Not enough data
7.4
29
Not enough data
Feature Not Available
Not enough data
7.7
30
Not enough data
Platform
8.0
31
Not enough data
8.3
32
Not enough data
8.1
32
Not enough data
Autonomy - AI Agents
7.6
29
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
7.8
30
Not enough data
Generative AI
7.6
30
Not enough data
7.4
31
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
8.0
103
Not enough data
Workforce Management
8.4
85
Not enough data
8.0
82
Not enough data
7.8
86
Not enough data
7.6
81
Not enough data
8.3
88
Not enough data
Administration
7.8
82
Not enough data
8.1
84
Not enough data
8.4
86
Not enough data
7.5
76
Not enough data
7.9
87
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
8.0
295
9.3
94
Platform
7.4
274
9.2
66
8.2
279
8.8
76
7.9
283
9.3
75
8.3
286
9.4
83
8.1
280
9.2
79
7.8
274
9.3
68
8.1
275
9.4
72
Generative AI
6.8
90
8.5
54
Workforce Management
8.5
276
9.5
85
8.3
276
9.3
77
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.7
282
9.5
88
8.4
281
9.5
87
7.9
296
Not enough data
Generative AI
7.9
25
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
Communication
8.0
186
Not enough data
8.2
189
Not enough data
7.7
180
Not enough data
8.1
180
Not enough data
7.5
182
Not enough data
Internal Use
7.8
272
Not enough data
8.0
184
Not enough data
7.9
181
Not enough data
7.9
178
Not enough data
8.2
183
Not enough data
8.2
186
Not enough data
7.9
171
Not enough data
Generative AI
6.9
31
Not enough data
Self-Service Experience
8.2
161
Not enough data
7.8
165
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
161
Not enough data
Self-Service Platform
7.9
163
Not enough data
8.1
161
Not enough data
7.3
160
Not enough data
8.5
162
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.2
55
Not enough data
Generative AI
8.2
54
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
7.3
74
Not enough data
Generative AI
7.3
70
Not enough data
7.3
71
Not enough data
7.8
142
Not enough data
Generative AI
7.3
119
Not enough data
7.4
119
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
129
Not enough data
8.0
128
Not enough data
Feature Not Available
Not enough data
7.6
122
Not enough data
7.3
120
Not enough data
Logging
8.8
136
Not enough data
7.5
120
Not enough data
6.7
123
Not enough data
7.3
125
Not enough data
Feedback
8.4
128
Not enough data
8.0
123
Not enough data
Productivity - Employee Monitoring
8.1
52
Not enough data
8.4
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
8.8
39
Not enough data
Basic Communication - Cloud PBX
8.6
39
Not enough data
8.6
39
Not enough data
8.8
36
Not enough data
8.7
36
Not enough data
8.7
39
Not enough data
8.8
36
Not enough data
Advanced Features - Cloud PBX
8.6
36
Not enough data
8.5
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
319
9.6
90
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.0
302
|
Verified
9.8
83
|
Verified
5.8
254
Feature Not Available
7.7
270
Feature Not Available
Feature Not Available
Feature Not Available
7.0
263
|
Verified
9.4
67
|
Verified
7.6
261
|
Verified
9.6
70
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.8
263
|
Verified
9.6
69
8.3
287
9.8
81
8.1
280
9.7
59
Advanced Features
7.1
260
9.5
65
7.0
248
|
Verified
9.6
61
|
Verified
8.8
294
|
Verified
9.8
80
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Sales Performance ManagementHide 14 FeaturesShow 14 Features
Not enough data
9.0
88
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.7
61
Not enough data
8.9
67
Not enough data
Feature Not Available
Not enough data
9.0
71
Personalization
Not enough data
9.2
70
Not enough data
9.3
71
Not enough data
9.5
80
Not enough data
9.3
66
Administrative
Not enough data
9.6
79
Not enough data
9.3
62
Not enough data
9.3
61
Outbound Call TrackingHide 14 FeaturesShow 14 Features
8.1
654
9.3
332
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.0
626
9.7
320
8.1
565
9.3
256
8.6
597
9.5
289
8.7
598
9.6
315
Contacts
8.2
582
9.2
285
8.0
568
9.1
267
7.9
564
9.3
272
Insights
8.4
592
9.4
277
8.2
587
9.4
283
8.0
562
9.5
280
7.0
524
8.8
225
7.3
518
9.0
220
Not enough data
9.2
85
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.6
71
Not enough data
9.3
68
Not enough data
9.1
37
Not enough data
Feature Not Available
Feedback
Not enough data
9.6
64
Not enough data
9.7
62
Not enough data
9.6
59
Not enough data
9.4
66
Not enough data
9.5
68
Not enough data
9.2
68
Not enough data
9.3
61
Generative AI
Not enough data
8.4
29
Not enough data
Not enough data
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
JustCall
JustCall
Small-Business(50 or fewer emp.)
61.0%
Mid-Market(51-1000 emp.)
31.6%
Enterprise(> 1000 emp.)
7.4%
Kixie PowerCall & SMS
Kixie PowerCall & SMS
Small-Business(50 or fewer emp.)
83.2%
Mid-Market(51-1000 emp.)
15.9%
Enterprise(> 1000 emp.)
0.9%
Reviewers' Industry
JustCall
JustCall
Computer Software
10.5%
Financial Services
6.6%
Real Estate
6.2%
Information Technology and Services
5.6%
Marketing and Advertising
5.0%
Other
66.0%
Kixie PowerCall & SMS
Kixie PowerCall & SMS
Financial Services
11.4%
Marketing and Advertising
11.1%
Real Estate
9.5%
Insurance
8.5%
Computer Software
6.1%
Other
53.4%
Most Helpful Reviews
JustCall
JustCall
Most Helpful Favorable Review
Verified User
G
Verified User in Information Technology and Services

The calls are seamlessly lodged in Intercom available for everyone's review

Most Helpful Critical Review
Stephen C.
SC
Stephen C.
Verified User in Real Estate

Very Buggy and never worked right, was not able to get it past the testing stage.

Kixie PowerCall & SMS
Kixie PowerCall & SMS
Most Helpful Favorable Review
Raymond James i.
RI
Raymond James i.
Verified User in Real Estate

Very easy UI, does not require a learning curve, intuitive "click to call" Local presence function (OMGreat) recording of all calls with no drama easy history of calls , by number, or name, or call time, or...

Most Helpful Critical Review
Jason B.
JB
Jason B.
Verified User in Hospitality

The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not...

Alternatives
JustCall
JustCall Alternatives
CloudTalk
CloudTalk
Add CloudTalk
Talkdesk
Talkdesk
Add Talkdesk
Aloware
Aloware
Add Aloware
RingCentral Contact Center
RingCentral Contact Center
Add RingCentral Contact Center
Kixie PowerCall & SMS
Kixie PowerCall & SMS Alternatives
Aloware
Aloware
Add Aloware
CloudTalk
CloudTalk
Add CloudTalk
Aircall
Aircall
Add Aircall
Talkdesk
Talkdesk
Add Talkdesk
Discussions
JustCall
JustCall Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 comments
Nick S.
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature. Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Kixie PowerCall & SMS
Kixie PowerCall & SMS Discussions
What is the best way to avoid being confused with Spam with using the local presence feature?
1 comment
Jeff K.
JK
Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbersRead more
Do you offer a longer cord on the headset?
1 comment
Official Response from Kixie PowerCall & SMS
You can utilize wireless headsets with Kixie!Read more
How come we cannot add a phone number to our Hubspot integration after getting off the call?
1 comment
Official Response from Kixie PowerCall & SMS
Kixie will automatically create a new contact and after the call you can merge the contacts. Read more
JustCall
JustCall
Optimized for quick response
Kixie PowerCall & SMS
Kixie PowerCall & SMS
Optimized for quick response