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Compare Podium and Textline 
At a Glance
Market Segments
Small-Business (60.1% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
$399.00 Per Month
$60.00 Per Month
Podium
Star Rating
(1,955)4.6 out of 5
Market Segments
Small-Business (60.1% of reviews)
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plansTextline
Star Rating
(335)4.7 out of 5
Market Segments
Small-Business (70.7% of reviews)
Entry-Level Pricing
$60.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Podium and Textline excel in Two-Way Text Messaging, scoring a solid 9.3 each, making them reliable for interactive communication with customers.
- Reviewers mention that Textline outshines Podium in Bulk SMS capabilities, scoring 9.2 compared to Podium's 8.7, indicating that Textline may be more effective for businesses needing to send mass messages.
- G2 users highlight that Textline offers superior Automatic Replies, with a score of 9.1 versus Podium's 8.7, suggesting that Textline may provide a more responsive customer engagement experience.
- Users on G2 note that Podium has a slight edge in Quality of Support, scoring 9.1 compared to Textline's 9.4, indicating that while both provide good support, Textline may have a more robust support system according to user feedback.
- Reviewers mention that Podium's Text Scheduler feature scores 8.4, while Textline's is rated higher at 9.1, suggesting that Textline may offer more flexibility and efficiency in scheduling messages.
- Users say that while both platforms have strong personalization features, Textline scores slightly higher at 9.0 compared to Podium's 8.6, indicating that Textline may provide more tailored messaging options for businesses.
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Pricing
Entry-Level Pricing
Podium
Core
$399.00
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Textline
Limited
$60.00
Per Month
The best plan for small teams, includes all basic features below.
Three agents included.
Messaging cost and industry fees not included.
- 3 agents included
- Phone number provided
- Conversation management tools
Free Trial
Podium
No trial information availableTextline
Free Trial is available
Ratings
Meets Requirements
9.1
1,653
9.2
306
Ease of Use
9.3
1,672
9.3
317
Ease of Setup
9.2
1,011
9.1
273
Ease of Admin
9.3
845
9.1
177
Quality of Support
9.0
1,541
9.4
301
Has the product been a good partner in doing business?
9.2
862
9.3
176
Product Direction (% positive)
9.0
1,643
9.0
311
Features by Category
Email Marketing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Online Marketing
Not enough data
Feature Not Available
Not enough data
8.5
25
Not enough data
Feature Not Available
Not enough data
8.7
25
Not enough data
Feature Not Available
Lead Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.0
25
Not enough data
Feature Not Available
Not enough data
8.0
24
Not enough data
Feature Not Available
Not enough data
7.8
24
Not enough data
7.7
25
Campaign Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.6
30
Not enough data
8.2
29
Not enough data
9.4
30
Not enough data
Feature Not Available
Not enough data
7.2
30
Not enough data
8.4
29
Not enough data
7.6
29
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.3
30
Not enough data
7.1
30
Not enough data
7.8
31
Messenger
8.3
146
Feature Not Available
7.7
195
Feature Not Available
9.1
211
9.1
68
Feature Not Available
Feature Not Available
Channels
8.0
201
6.7
64
8.6
210
7.2
64
9.3
226
9.2
66
Feature Not Available
Feature Not Available
8.0
184
Feature Not Available
Customers
8.2
140
8.3
64
8.4
144
8.3
63
8.5
212
7.7
61
8.3
212
7.7
61
8.5
212
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.2
42
Not enough data
9.0
42
Not enough data
Feature Not Available
Not enough data
9.2
40
Not enough data
9.3
40
Not enough data
9.3
41
Not enough data
Feature Not Available
Not enough data
9.2
41
Platform Basics
8.6
57
Not enough data
8.5
56
Not enough data
9.1
57
Not enough data
Platform Data
9.1
57
Not enough data
9.0
57
Not enough data
Platform Additional Functionality
8.5
55
Not enough data
9.1
57
Not enough data
9.4
57
Not enough data
Platform Content
9.0
54
Not enough data
Agentic AI - Automotive Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
8.7
209
|
Verified
9.1
68
9.3
221
|
Verified
9.4
73
8.4
166
9.2
68
8.6
220
|
Verified
9.2
69
8.4
194
|
Verified
7.6
62
8.5
195
|
Verified
8.6
62
8.6
214
|
Verified
9.0
68
8.6
196
|
Verified
8.8
64
SMS Platform
8.6
205
|
Verified
7.8
61
8.6
205
|
Verified
9.0
63
Feature Not Available
Feature Not Available
7.8
183
|
Verified
8.0
58
Feature Not Available
7.0
56
8.3
187
|
Verified
7.9
60
Agentic AI - SMS Marketing
7.2
6
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
Channels
8.2
291
Not enough data
8.2
291
Not enough data
Feature Not Available
Not enough data
Design
8.3
307
Not enough data
Feature Not Available
Not enough data
8.6
343
Not enough data
8.5
334
Not enough data
8.7
307
Not enough data
Generative AI
7.8
204
Not enough data
7.7
199
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.9
25
Not enough data
8.3
26
Not enough data
8.8
26
Not enough data
Feature Not Available
Not enough data
8.3
25
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
24
Not enough data
8.8
24
Not enough data
Feature Not Available
Not enough data
9.1
25
Not enough data
9.2
24
Not enough data
Generative AI
8.3
25
Not enough data
8.1
24
Not enough data
Survey Management
Not enough data
7.7
18
Not enough data
8.1
18
Not enough data
7.5
17
Not enough data
8.6
17
Survey Customization
Not enough data
7.8
17
Not enough data
Feature Not Available
Not enough data
7.4
17
Not enough data
7.4
16
Survey Insights
Not enough data
7.7
16
Not enough data
7.2
16
Not enough data
7.5
16
Not enough data
8.6
16
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.7
277
8.7
162
8.5
234
8.5
155
8.3
148
8.3
155
8.6
162
9.0
159
Support Automation
8.6
239
8.5
156
8.4
147
8.6
156
8.7
150
8.8
156
8.2
155
8.4
159
Generative AI
7.7
134
7.1
69
7.7
136
6.7
68
Messaging Channels
Not enough data
9.4
62
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
60
Administration
Not enough data
8.5
59
Not enough data
8.1
59
Not enough data
7.2
58
Not enough data
7.9
58
Customer Support
Not enough data
9.5
55
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
54
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data
8.2
35
Not enough data
8.8
36
Not enough data
Interaction
8.2
37
Not enough data
8.4
36
Not enough data
8.4
36
Not enough data
8.5
36
Not enough data
8.6
35
Not enough data
Learning
8.4
36
Not enough data
8.0
37
Not enough data
Content Generation
8.3
37
Not enough data
8.1
37
Not enough data
System
Feature Not Available
Not enough data
8.6
37
Not enough data
8.8
36
Not enough data
8.8
35
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0
211
Feature Not Available
7.8
208
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.2
659
|
Verified
8.0
54
9.1
684
|
Verified
9.0
54
8.1
470
Feature Not Available
9.0
626
|
Verified
Feature Not Available
7.3
257
Feature Not Available
Internal Use
8.3
578
|
Verified
Feature Not Available
9.0
639
|
Verified
9.1
55
8.7
610
|
Verified
8.7
55
8.6
589
|
Verified
Feature Not Available
8.8
596
|
Verified
9.3
54
8.5
562
|
Verified
9.3
55
Platform Basics - VoIP Providers
6.9
7
Not enough data
6.4
7
Not enough data
6.1
6
Not enough data
4.5
7
Not enough data
5.3
6
Not enough data
5.6
6
Not enough data
Basic Communication
8.4
37
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
32
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
6.7
34
Not enough data
Feature Not Available
Not enough data
8.2
34
Not enough data
Consumer Intelligence
9.1
617
|
Verified
Not enough data
8.5
506
Not enough data
8.5
547
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.4
514
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
Media Monitoring
8.5
507
Not enough data
7.2
189
Not enough data
8.3
501
Not enough data
In-House Management
8.6
495
Not enough data
8.6
493
|
Verified
Not enough data
Generative AI
7.6
132
Not enough data
Agentic AI - Online Reputation Management
5.0
5
Not enough data
5.0
5
Not enough data
6.3
5
Not enough data
6.0
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Analysis
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Feature Not Available
Not enough data
8.0
29
Campaigns
Not enough data
Feature Not Available
Not enough data
9.0
29
Not enough data
9.3
30
Not enough data
9.6
30
Not enough data
Feature Not Available
Not enough data
7.9
29
Engagement
Not enough data
7.1
27
Platform
Not enough data
8.0
28
Not enough data
Feature Not Available
Not enough data
8.0
29
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Feature Not Available
Not enough data
8.6
49
Not enough data
9.3
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
49
Categories
Categories
Shared Categories
Podium and Textline are categorized as SMS Marketing, Conversational Support, Conversational Marketing, and Live Chat
Unique Categories
Podium is categorized as AI Agents For Business Operations, AI Chatbots, AI Agents, Chatbots, VoIP Providers, Automotive Marketing, Customer Communications Management, Shared Inbox, and Online Reputation Management
Textline is categorized as HIPAA Compliant Messaging, Mobile Marketing, Marketing Automation, Survey, Proactive Notification, Appointment Reminder, and Customer Service Automation
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Textline
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
20.1%
Retail
13.9%
Consumer Services
9.2%
Construction
8.0%
Furniture
6.3%
Other
42.5%
Hospital & Health Care
6.9%
Health, Wellness and Fitness
6.6%
Insurance
6.0%
Consumer Services
5.7%
Transportation/Trucking/Railroad
4.5%
Other
70.1%
Most Helpful Reviews
Podium
Most Helpful Favorable Review
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Most Helpful Critical Review
Robert R.
Verified User in Automotive
Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...
Textline
Most Helpful Favorable Review
Verified User in Real Estate
It's so easy to use and works great for my team. I love that when people try to call it, it forwards to my customer service team. Their customer service is great also!
Most Helpful Critical Review
Verified User in Consumer Services
Not all our customers will use it so we have to find other way to contact them.
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Verified User in Real Estate
It's so easy to use and works great for my team. I love that when people try to call it, it forwards to my customer service team. Their customer service is great also!
Robert R.
Verified User in Automotive
Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...
Verified User in Consumer Services
Not all our customers will use it so we have to find other way to contact them.
Alternatives
Discussions
How can I make people interact with the chat feature better?
3 comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
Textline is a communication tool that allows businesses to send and receive text messages with customers. It is generally considered effective for improving customer engagement and support.
2 comments
LS
Textline is a great alternative for customer support without compromising your personal phone number Read more
Textline has no more discussions with answers
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