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Compare Pipedrive and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (71.3% of reviews)
Mid-Market (45.8% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
$25.00 1 User Per Month
Pipedrive
Star Rating
(2,541)4.3 out of 5
Market Segments
Small-Business (71.3% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSalesforce Sales Cloud
Star Rating
(23,346)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Contact & Account Management with a score of 8.8, while Pipedrive follows closely with 8.5. Reviewers mention that Salesforce's robust features allow for detailed tracking and management of customer interactions, which is crucial for larger teams.
- Reviewers mention that Pipedrive shines in Ease of Use with a score of 8.9 compared to Salesforce's 8.1. Users on G2 appreciate Pipedrive's intuitive interface, making it easier for small businesses to onboard new users quickly.
- Users say that Salesforce Sales Cloud offers superior Reporting capabilities, scoring 8.5 against Pipedrive's 8.0. Reviewers highlight the advanced analytics and customizable reports that help teams make data-driven decisions.
- G2 users report that Pipedrive has a slight edge in Ease of Setup with a score of 8.7, while Salesforce scores 7.8. Users mention that Pipedrive's straightforward setup process is particularly beneficial for small businesses with limited IT resources.
- Reviewers mention that Salesforce Sales Cloud provides better Quality of Support with a score of 8.1 compared to Pipedrive's 8.4. Users appreciate the extensive resources and responsive customer service available for Salesforce users, which is vital for larger organizations.
- Users report that Salesforce's Customization options are more extensive, scoring 8.5 versus Pipedrive's 8.2. Reviewers say that Salesforce allows for deeper customization of workflows and features, catering to the specific needs of larger enterprises.
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Pricing
Entry-Level Pricing
Pipedrive
Essential
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Get organized and set up simple sales processes quickly:
- Lead, calendar and pipeline management
- Seamless data import and 400+ integrations
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Pipedrive
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.5
2,255
8.8
13,198
Ease of Use
8.9
2,287
8.1
16,120
Ease of Setup
8.7
1,322
7.8
7,241
Ease of Admin
8.6
903
7.9
4,161
Quality of Support
8.4
1,934
8.1
11,470
Has the product been a good partner in doing business?
8.7
874
8.3
4,123
Product Direction (% positive)
8.8
2,220
8.2
12,873
Features by Category
Sales Force Automation
8.5
1802
|
Verified
8.8
9139
|
Verified
Feature Not Available
8.2
6088
|
Verified
8.8
1839
|
Verified
8.7
8866
|
Verified
8.6
1851
|
Verified
8.3
9126
|
Verified
7.7
1421
|
Verified
8.0
7015
|
Verified
8.3
908
|
Verified
8.2
7311
|
Verified
7.7
1425
|
Verified
8.0
6453
|
Verified
7.7
1381
8.1
6353
|
Verified
7.8
1482
8.3
7108
|
Verified
Marketing Automation
7.4
1312
|
Verified
7.9
6371
|
Verified
7.5
1300
|
Verified
8.1
6695
|
Verified
8.4
1629
|
Verified
8.5
7713
|
Verified
7.5
1265
|
Verified
7.9
5139
Customer Support
7.9
820
8.3
6521
|
Verified
7.8
800
8.1
6098
|
Verified
8.0
826
8.2
6494
|
Verified
7.5
1293
8.0
5215
|
Verified
7.7
779
8.2
5708
|
Verified
Reporting & Analytics
8.0
1670
|
Verified
8.5
8655
|
Verified
8.3
1757
|
Verified
8.5
8841
|
Verified
7.9
1539
|
Verified
8.2
7153
|
Verified
Mobile & Social
7.6
1248
|
Verified
7.9
5345
|
Verified
7.4
1204
|
Verified
7.8
4976
|
Verified
7.9
1409
|
Verified
7.7
5824
|
Verified
Platform
8.2
1168
|
Verified
8.5
3331
|
Verified
8.3
1152
8.5
3336
|
Verified
8.4
1189
|
Verified
8.6
3361
|
Verified
8.2
1008
|
Verified
8.4
2643
|
Verified
7.3
901
|
Verified
8.5
2916
|
Verified
7.8
1009
8.1
2943
|
Verified
8.7
1156
|
Verified
8.7
3342
|
Verified
7.8
970
8.1
2783
Integration
8.1
1078
|
Verified
8.5
2381
|
Verified
8.0
1014
|
Verified
8.5
2835
|
Verified
7.9
949
|
Verified
8.5
2682
|
Verified
Generative AI
Feature Not Available
7.5
640
Agentic AI - CRM
5.8
10
6.7
5
6.3
10
6.7
5
6.3
10
7.7
5
5.7
9
7.3
5
5.0
8
7.7
5
5.2
8
7.7
5
5.2
8
8.0
5
Email Marketing
8.1
181
Not enough data
8.1
182
Not enough data
7.6
177
Not enough data
8.1
179
Not enough data
8.2
181
Not enough data
8.1
178
Not enough data
7.7
176
Not enough data
8.2
176
Not enough data
7.6
170
Not enough data
Reporting & Analytics
7.5
167
Not enough data
8.1
178
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.2
174
Not enough data
7.9
173
Not enough data
8.0
171
Not enough data
8.2
172
Not enough data
7.3
167
Not enough data
7.5
164
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.5
246
Not enough data
8.7
266
Not enough data
8.7
288
Not enough data
8.6
265
Organization
Not enough data
8.9
324
Not enough data
8.8
316
Not enough data
8.8
309
Performance Analysis
Not enough data
8.4
259
Not enough data
8.8
281
Sales Analysis
Not enough data
8.4
260
Not enough data
8.7
274
Generative AI
Not enough data
8.3
97
Not enough data
8.2
97
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.6
429
Not enough data
8.4
420
Not enough data
8.0
376
Not enough data
8.0
371
Not enough data
8.8
429
Not enough data
8.3
377
Not enough data
8.5
392
Repeatability and Reportability
Not enough data
8.3
393
Not enough data
8.6
412
Not enough data
8.7
408
Not enough data
8.3
394
Not enough data
7.6
327
AI and Automation
Not enough data
8.5
373
Not enough data
8.3
383
Not enough data
8.2
342
Not enough data
7.9
345
Not enough data
7.7
328
Generative AI
Not enough data
7.1
181
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
120
Not enough data
8.5
124
Not enough data
8.6
119
Not enough data
8.9
119
Agent Performance Management
Not enough data
8.7
129
Not enough data
8.6
113
Not enough data
8.7
129
Generative AI
Not enough data
8.2
45
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.6
43
Not enough data
8.3
44
Not enough data
8.8
44
Not enough data
8.7
41
Not enough data
8.3
42
Not enough data
8.4
36
Not enough data
8.1
37
CRM Data Enrichment
Not enough data
8.0
42
Not enough data
8.3
41
Not enough data
8.0
39
Not enough data
7.9
42
Not enough data
8.7
36
Account Management
Not enough data
8.3
43
Not enough data
7.9
43
Not enough data
8.0
40
Not enough data
8.2
39
Not enough data
8.6
36
Not enough data
8.3
36
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
8.4
63
Not enough data
7.8
59
Not enough data
7.4
58
Not enough data
7.8
63
Not enough data
Additional Functionality
8.3
60
Not enough data
6.8
58
Not enough data
8.1
65
Not enough data
7.1
58
Not enough data
7.7
60
Not enough data
Integrations
Not enough data
8.1
125
Not enough data
8.5
125
Not enough data
8.0
126
Not enough data
8.0
124
Not enough data
8.8
126
Branding & Customizatio
Not enough data
8.1
121
Not enough data
8.2
125
Not enough data
8.3
123
Automatic Rules & Configurations
Not enough data
8.3
124
Not enough data
8.2
124
Not enough data
7.9
127
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Features - Sales Planning
Not enough data
8.3
117
Not enough data
8.4
108
Not enough data
8.3
113
Not enough data
8.6
113
Not enough data
8.5
112
Not enough data
8.7
111
Not enough data
8.0
109
Territory Management - Sales Planning
Not enough data
8.5
110
Not enough data
8.3
115
Quota & Capacity Management - Sales Planning
Not enough data
8.2
112
Not enough data
8.2
119
Not enough data
8.3
113
Agentic AI - Sales Planning
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.9
390
Not enough data
8.9
394
Not enough data
8.6
376
Discovery
Not enough data
8.9
397
Not enough data
8.6
392
Not enough data
8.6
374
Management
Not enough data
8.5
364
Not enough data
8.7
382
Platform
Not enough data
8.6
374
Not enough data
8.6
374
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
6.9
325
8.1
352
7.4
332
8.3
418
Feature Not Available
7.9
354
7.1
328
8.5
432
Personalization
7.6
343
8.6
395
7.8
336
8.8
475
8.2
353
8.9
506
7.9
340
8.6
453
Administrative
7.7
336
8.7
479
7.7
331
8.5
445
7.5
321
8.3
428
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
198
8.3
503
8.2
199
8.4
511
8.0
192
8.3
524
Customizations
8.1
205
8.7
554
8.2
195
8.5
522
8.4
207
8.5
559
7.9
201
8.3
504
8.3
199
8.4
531
Generative AI
Feature Not Available
7.4
230
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
7.8
361
8.5
875
8.0
363
8.7
907
8.0
361
8.3
810
8.3
367
8.7
935
8.0
356
8.6
872
Predictive Analytics
7.7
358
8.4
851
7.8
359
8.6
867
7.3
341
8.1
766
7.8
352
8.3
808
Sales Management
8.7
371
8.7
897
7.6
349
8.1
772
8.3
357
8.6
890
8.7
370
8.8
958
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.7
142
Not enough data
8.5
134
Not enough data
8.8
143
Not enough data
8.8
139
Contacts
Not enough data
8.8
136
Not enough data
8.7
138
Not enough data
8.8
140
Insights
Not enough data
9.1
144
Not enough data
8.8
142
Not enough data
8.3
137
Not enough data
8.5
148
Not enough data
8.4
143
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
234
Not enough data
8.8
227
Not enough data
8.5
188
Not enough data
8.4
224
Feedback
Not enough data
8.7
216
Not enough data
8.6
213
Not enough data
8.5
193
Not enough data
8.6
183
Not enough data
8.8
207
Not enough data
8.8
208
Not enough data
8.7
180
Generative AI
Not enough data
7.1
52
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
8.3
316
Not enough data
8.1
306
Not enough data
8.2
291
Not enough data
8.5
282
Not enough data
8.3
300
Analytics
Not enough data
8.7
307
Not enough data
8.4
306
Not enough data
8.4
189
Not enough data
8.3
314
Presentation
Not enough data
7.4
179
Not enough data
7.4
178
Not enough data
7.3
169
Categories
Categories
Shared Categories
Pipedrive and Salesforce Sales Cloud are categorized as CRM, Sales Analytics, Sales Performance Management, and Email Tracking
Unique Categories
Pipedrive is categorized as Email Marketing and Online Form Builder
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Lead Scoring, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.9%
Information Technology and Services
10.5%
Marketing and Advertising
10.4%
Financial Services
4.2%
Real Estate
3.4%
Other
60.6%
Computer Software
14.0%
Information Technology and Services
11.9%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Pipedrive
Most Helpful Favorable Review
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
Will S.
Verified User in Furniture
Extremely poor tech for the chatbot Very slow customer support - they work European Hours so if you in North America, South America or Asia/Pacific. Expect each query to take 24 hours. Just brutal. Just avoid.
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Will S.
Verified User in Furniture
Extremely poor tech for the chatbot Very slow customer support - they work European Hours so if you in North America, South America or Asia/Pacific. Expect each query to take 24 hours. Just brutal. Just avoid.
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Discussions
What is the best way to use email marketing with Pipedrive?
3 comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
To move deals between stages with any email marketers, follow these steps: 1. Identify the current stage of the deal. 2. Determine the next stage you want to move the deal to. 3. Communicate with the email marketers involved to ensure they are aware of the change. 4. Update the deal's status in your CRM or tracking system to reflect the new stage. 5. Notify all relevant parties of the update. 6. Monitor the deal's progress in the new stage and make adjustments as necessary.
2 comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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