Introducing G2.ai, the future of software buying.Try now
Compare PhoneBurner and Talkdesk 
At a Glance
Market Segments
Small-Business (78.2% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
Free Trial Per Month
$85.00 1 Per user, Per month
PhoneBurner
Star Rating
(260)4.7 out of 5
Market Segments
Small-Business (78.2% of reviews)
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansTalkdesk
Star Rating
(2,429)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PhoneBurner's Quality of Support is exceptional, with a score of 9.6, indicating that users feel well-supported and valued. In contrast, Talkdesk's support quality is rated at 8.8, leading some users to feel that they could benefit from more responsive assistance.
- Reviewers mention that PhoneBurner's Ease of Use is a standout feature, scoring 9.3, which makes it particularly appealing for small businesses looking for straightforward solutions. Talkdesk, while still user-friendly at 9.1, may present a steeper learning curve for new users.
- G2 users highlight PhoneBurner's Predictive Dialer feature, scoring 9.3, as a significant advantage for sales teams aiming to maximize call efficiency. Talkdesk's predictive capabilities, rated at 9.0, are effective but may not match the seamless experience reported by PhoneBurner users.
- Users on G2 report that PhoneBurner's Database Management capabilities, rated at 9.1, allow for efficient handling of customer data, which is crucial for small businesses. In comparison, Talkdesk's database management features are less emphasized, leading to some users feeling that they lack the same level of control.
- Reviewers mention that PhoneBurner's Call Recording feature, rated at 9.3, is highly praised for its reliability and ease of access, which is essential for training and compliance. Talkdesk's call recording, while rated slightly higher at 9.4, does not receive the same level of enthusiastic feedback regarding its usability.
- Users say that PhoneBurner's Automation features, particularly in Ticket Resolution and Voice Activity Detection, score well at 9.2, making it easier for teams to manage workflows. Talkdesk's automation features, while effective, do not seem to resonate as strongly with users, who report a desire for more intuitive automation options.
Featured Products
Sponsored
Convoso
(231)
Contact Center
Visit Website
Sponsored
Typewise
(28)
Contact Center
Visit Website
Pricing
Entry-Level Pricing
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
PhoneBurner
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
9.4
224
8.9
1,970
Ease of Use
9.3
226
9.1
1,978
Ease of Setup
9.1
120
8.8
1,006
Ease of Admin
9.1
81
8.8
912
Quality of Support
9.6
225
8.8
1,750
Has the product been a good partner in doing business?
9.6
78
8.9
895
Product Direction (% positive)
9.3
212
8.7
1,877
Features by Category
Dialing Options
9.3
154
|
Verified
9.2
310
|
Verified
9.3
139
|
Verified
9.2
284
|
Verified
Feature Not Available
9.0
270
|
Verified
Agent Tools
8.9
105
|
Verified
9.0
256
|
Verified
8.1
86
9.2
242
|
Verified
8.9
130
|
Verified
9.1
245
|
Verified
9.2
133
|
Verified
9.4
339
|
Verified
Automation
Feature Not Available
9.1
234
|
Verified
Feature Not Available
9.1
230
|
Verified
8.4
92
|
Verified
9.1
250
|
Verified
8.9
113
8.9
216
|
Verified
8.5
111
|
Verified
9.0
254
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.1
153
Not enough data
9.0
146
Not enough data
9.0
149
Knowledge Management
Not enough data
9.1
148
Not enough data
9.1
145
Not enough data
9.1
150
Compliance
Not enough data
9.2
147
Not enough data
9.1
143
Not enough data
9.2
146
Not enough data
9.0
144
Customer Support
Not enough data
9.1
147
Not enough data
9.0
141
Not enough data
9.0
137
Data Security
Not enough data
9.1
134
Not enough data
9.2
135
Not enough data
9.3
143
Not enough data
9.2
131
Administration
Not enough data
9.0
154
Not enough data
9.2
166
Not enough data
9.1
172
Generative AI
Not enough data
8.6
38
Quality Assurance
Not enough data
9.2
358
Not enough data
9.0
329
Not enough data
8.9
366
Engagement
Not enough data
9.0
344
Not enough data
9.2
367
Not enough data
9.0
355
Performance
Not enough data
9.0
349
Not enough data
9.2
351
Generative AI
Not enough data
8.9
67
Not enough data
8.7
66
Channels
Not enough data
9.2
790
|
Verified
Not enough data
8.6
512
|
Verified
Not enough data
8.4
498
|
Verified
Not enough data
8.3
490
|
Verified
Not enough data
8.6
519
|
Verified
Generative AI
Not enough data
8.1
156
Functions
Not enough data
8.9
934
|
Verified
Not enough data
9.0
954
|
Verified
Not enough data
9.0
806
|
Verified
Not enough data
8.7
548
|
Verified
Not enough data
8.8
563
|
Verified
Not enough data
9.1
687
|
Verified
Not enough data
8.9
685
Not enough data
8.9
631
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.8
883
|
Verified
Not enough data
9.1
900
|
Verified
Not enough data
8.8
987
|
Verified
Not enough data
9.1
687
|
Verified
Not enough data
8.8
549
|
Verified
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
247
|
Verified
Not enough data
9.1
228
|
Verified
Not enough data
8.8
197
|
Verified
Not enough data
8.8
207
|
Verified
Not enough data
8.8
203
|
Verified
Administration
Not enough data
9.0
226
|
Verified
Not enough data
9.1
244
|
Verified
Not enough data
9.2
247
|
Verified
Not enough data
8.7
197
|
Verified
Not enough data
9.0
204
|
Verified
Platform
Not enough data
8.3
165
Not enough data
7.9
173
Not enough data
8.8
196
Not enough data
8.9
199
Not enough data
9.0
199
Not enough data
9.0
189
Not enough data
8.7
191
Generative AI
Not enough data
7.5
78
Workforce Management
Not enough data
9.0
197
Not enough data
8.8
189
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.1
201
Not enough data
8.9
204
Customer Support
Not enough data
8.0
54
Not enough data
8.0
55
Not enough data
7.9
55
Automation
Not enough data
8.1
54
Not enough data
8.1
54
Not enough data
8.0
54
Artificial Intelligence
Not enough data
8.0
55
Not enough data
8.3
54
Not enough data
7.9
52
Generative AI
Not enough data
8.6
12
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Feature Not Available
Not enough data
9.0
42
Not enough data
9.0
41
Not enough data
Customizations
9.4
48
Not enough data
9.3
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
52
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.1
112
Not enough data
8.8
100
Not enough data
9.2
113
Not enough data
9.4
92
Not enough data
Not enough data
Not enough data
Contacts
9.4
125
Not enough data
9.1
116
Not enough data
9.2
116
Not enough data
Insights
9.3
127
Not enough data
9.4
128
Not enough data
9.6
128
Not enough data
9.2
119
Not enough data
9.1
119
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.3
5
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Automation
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Autonomy
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PhoneBurner and Talkdesk are categorized as Auto Dialer
Unique Categories
PhoneBurner is categorized as Outbound Call Tracking, Email Tracking, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.6%
Insurance
15.2%
Real Estate
10.1%
Marketing and Advertising
7.4%
Information Technology and Services
6.6%
Other
45.1%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.2%
Telecommunications
5.7%
Education Management
5.3%
Other
64.5%
Most Helpful Reviews
PhoneBurner
Most Helpful Favorable Review
Tim P.
Verified User in Marketing and Advertising
PhoneBurners integration with my Zoho Dbase was seamless and easy to integrate
Most Helpful Critical Review
Verified User in Security and Investigations
If anything, how you cannot remove a mass number of accounts from a specific folder via a CSV.
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Tim P.
Verified User in Marketing and Advertising
PhoneBurners integration with my Zoho Dbase was seamless and easy to integrate
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Verified User in Security and Investigations
If anything, how you cannot remove a mass number of accounts from a specific folder via a CSV.
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
What is a PhoneBurner?
2 comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How does PhoneBurner improve sales call productivity?
1 comment
LD
By allowing you to upload all your contacts into the program. It allows you to make dials consistently and effectively. Read more
How does PhoneBurner differ from other dialers?
1 comment
Official Response from PhoneBurner
PhoneBurner is 100% delay free. Unlike auto and predictive dialers, there's no awkward or off-putting pause. Conversations start naturally and contacts won't...Read more
Do you plan to have a mobile app for this?
3 comments
OT
The Talkdesk mobile app is available for iOS and Android.Read more
Can there be an option to send slack messages to agents personally?
2 comments
JK
When an agent is on a call, you can view Live Reporting and click the three dots to send a Slack message!Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
