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Compare PagerDuty and incident.io 
At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Mid-Market (69.0% of reviews)
Entry-Level Pricing
No pricing available
Free 5 Users
PagerDuty
Star Rating
(901)4.5 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about PagerDutyincident.io
Star Rating
(178)4.8 out of 5
Market Segments
Mid-Market (69.0% of reviews)
Entry-Level Pricing
Free 5 Users
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of incidents efficiently. In contrast, incident.io, while still effective, does not have a specific score for this feature, suggesting it may not be as robust in this area.
- Reviewers mention that incident.io shines in "Ease of Use" with a score of 9.5, making it more user-friendly for teams new to incident management. PagerDuty, while still rated at 8.6, may require a steeper learning curve for some users.
- G2 users highlight the superior "Quality of Support" from incident.io, which received a score of 9.8, compared to PagerDuty's 8.9. This suggests that incident.io may provide more responsive and helpful customer service, which is crucial during critical incidents.
- Users on G2 report that PagerDuty's "Timely Alerts" feature is highly effective, scoring 9.5, ensuring that teams are promptly notified of incidents. Incident.io follows closely with a score of 9.4, but some users feel that PagerDuty's alerting system is more customizable and reliable.
- Reviewers mention that incident.io offers a free entry-level price, making it accessible for smaller teams or startups, while PagerDuty does not have a free tier, which could be a deciding factor for budget-conscious buyers.
- Users say that both products excel in "Integrations," with PagerDuty scoring 9.7 and incident.io also performing well. However, users have noted that PagerDuty's extensive integration options with various tools provide a more seamless workflow for larger organizations.
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Pricing
Entry-Level Pricing
PagerDuty
No pricing availableincident.io
Basic
Free
5 Users
For individuals and early stage teams
- On-call and alerting
- Slack native incident reponse
- Beautiful status page
Free Trial
PagerDuty
Free Trial is available
incident.io
Free Trial is available
Ratings
Meets Requirements
9.1
775
9.2
138
Ease of Use
8.6
781
9.5
142
Ease of Setup
8.2
408
9.2
90
Ease of Admin
8.5
402
9.3
74
Quality of Support
8.9
587
9.8
129
Has the product been a good partner in doing business?
8.9
340
9.7
73
Product Direction (% positive)
8.4
772
10.0
131
Features by Category
Automation
9.8
46
Not enough data
9.6
46
Not enough data
9.7
44
Not enough data
Administration
9.8
46
Not enough data
9.7
46
Not enough data
9.7
46
Not enough data
9.7
45
Not enough data
9.7
44
Not enough data
9.8
44
Not enough data
Functionality
9.6
45
Not enough data
9.6
45
Not enough data
9.7
44
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
139
|
Verified
8.8
91
9.5
155
|
Verified
9.4
97
9.2
147
|
Verified
9.2
94
7.1
7
Not enough data
Management Tools
9.2
143
|
Verified
8.9
97
9.1
173
9.4
98
9.0
162
|
Verified
9.3
100
Generative AI
8.2
34
8.2
55
8.1
33
8.4
55
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.6
41
Not enough data
9.6
41
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
22
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation Support - Runbook Automation
8.9
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
Error Management - Runbook Automation
9.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Customization - Runbook Automation
7.7
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
Compliance and Reporting - Runbook Automation
8.7
5
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
Performance - Runbook Automation
8.6
6
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PagerDuty and incident.io are categorized as IT Alerting and Incident Management
Unique Categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Workload Automation, and Runbook Automation
incident.io has no unique categories
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
incident.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.7%
Computer Software
21.6%
Financial Services
5.6%
Internet
5.5%
Retail
3.8%
Other
40.9%
Financial Services
24.7%
Computer Software
24.7%
Information Technology and Services
18.4%
Marketing and Advertising
8.0%
Retail
2.9%
Other
21.3%
Most Helpful Reviews
PagerDuty
Most Helpful Favorable Review
Lokeshkumar D.
Verified User in Marketing and Advertising
The PagerDuty software is easy to both set up and use. It doesn't take me long to set up teams, on-call times, and procedures for when things go wrong. With this app, I can get on-call tools in less than two minutes, even while I'm on the beach.
Most Helpful Critical Review
Verified User in Computer Software
Not possible to deduplicate alerts in order to avoid same notification twice and have a history
incident.io
Most Helpful Favorable Review
Verified User in Financial Services
The tool is super easy to set up, and we were able to deploy their solution within hours across our organisation with a very simple runbook and immediately add value.
Most Helpful Critical Review
Eloisa F.
Verified User in Marketing and Advertising
I can't think of a point about Incident.io that I don't like. incident.io greatly simplifies incident management at my company.
Lokeshkumar D.
Verified User in Marketing and Advertising
The PagerDuty software is easy to both set up and use. It doesn't take me long to set up teams, on-call times, and procedures for when things go wrong. With this app, I can get on-call tools in less than two minutes, even while I'm on the beach.
Verified User in Financial Services
The tool is super easy to set up, and we were able to deploy their solution within hours across our organisation with a very simple runbook and immediately add value.
Verified User in Computer Software
Not possible to deduplicate alerts in order to avoid same notification twice and have a history
Eloisa F.
Verified User in Marketing and Advertising
I can't think of a point about Incident.io that I don't like. incident.io greatly simplifies incident management at my company.
Alternatives
Discussions
What is PagerDuty used for?
2 comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
What is incident.io used for?
1 comment
JI
incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd...Read more
incident.io has no more discussions with answers
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