What is PagerDuty used for?

PagerDuty is used for real-time incident management and operational reliability. It helps IT support, IT operations, and DevOps teams detect, triage, and resolve issues faster by integrating with monitoring tools as Grafana, Loki and Prometheus, and automating alerting, escalation, and on-call scheduling, and this ensures rapid response to critical incidents, reduces downtime, and improves service performance for your software products

As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT issues and Reporting.