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Compare Outreach and Recapped.io 
At a Glance
Market Segments
Mid-Market (59.8% of reviews)
Mid-Market (46.9% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Outreach
Star Rating
(3,479)4.3 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Entry-Level Pricing
Contact Us
Learn more about OutreachRecapped.io
Star Rating
(178)4.6 out of 5
Market Segments
Mid-Market (46.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Recapped.ioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Outreach excels in Email Tracking/Automation with a score of 9.1, allowing for seamless follow-up and engagement tracking, while Recapped.io falls short with a score of 7.9, indicating less robust automation features.
- Reviewers mention that Recapped.io shines in Task Management, scoring 9.3, which provides users with a more organized approach to managing tasks compared to Outreach's score of 8.8, which some users find less intuitive.
- G2 users highlight the superior Quality of Support from Recapped.io, scoring 9.4, as reviewers appreciate the responsiveness and helpfulness of the support team, whereas Outreach's score of 8.3 suggests room for improvement in this area.
- Users on G2 note that Outreach's Call Analytics features, particularly Call Recording and Call Analysis, score 8.4 and 8.0 respectively, providing valuable insights for sales teams, while Recapped.io lacks in this area with a lower score of 5.7 for Calls and Voice.
- Reviewers say that Recapped.io's Exporting & Sharing Data feature is highly rated at 9.6, making it easier for users to share insights and reports, while Outreach's score of 7.9 indicates a less user-friendly experience in this regard.
- Users report that Outreach's Flexible Sales Process is a standout feature with a score of 9.2, allowing for customization to fit various sales strategies, while Recapped.io's offerings in this area are perceived as less adaptable, scoring lower at 8.0.
Featured Products
Sponsored
Dock
(138)
Sales Performance Management
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Pricing
Entry-Level Pricing
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Recapped.io
No pricing availableFree Trial
Outreach
No trial information availableRecapped.io
Free Trial is available
Ratings
Meets Requirements
8.7
2,626
8.7
136
Ease of Use
8.3
2,642
8.8
137
Ease of Setup
7.6
807
8.9
49
Ease of Admin
7.8
767
8.9
42
Quality of Support
8.3
2,387
9.4
117
Has the product been a good partner in doing business?
8.5
753
9.2
41
Product Direction (% positive)
8.5
2,456
8.7
122
Features by Category
Lead Facilitation
6.7
26
Not enough data
7.6
30
Not enough data
8.3
32
Not enough data
8.3
34
Not enough data
Organization
7.9
29
Not enough data
8.0
31
Not enough data
8.2
29
Not enough data
Performance Analysis
7.5
34
Not enough data
8.2
37
Not enough data
Sales Analysis
7.5
33
Not enough data
7.9
34
Not enough data
Generative AI
7.8
21
Not enough data
7.5
20
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.8
976
|
Verified
9.3
55
|
Verified
9.1
1025
|
Verified
7.9
39
|
Verified
8.5
837
|
Verified
5.7
25
8.3
767
|
Verified
6.9
36
|
Verified
8.5
975
|
Verified
8.6
43
|
Verified
8.6
371
7.6
35
8.3
319
8.9
43
Repeatability and Reportability
8.4
832
|
Verified
9.1
53
|
Verified
8.6
912
|
Verified
9.0
48
|
Verified
8.5
892
|
Verified
8.6
47
|
Verified
7.8
741
|
Verified
7.7
43
7.1
286
6.8
31
AI and Automation
7.9
311
7.4
31
7.4
280
7.2
30
7.7
320
6.5
27
7.3
271
7.6
31
7.1
265
6.2
26
Generative AI
6.7
113
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.4
122
Not enough data
7.9
102
Not enough data
8.0
109
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
7.7
89
Not enough data
7.9
93
Not enough data
Generative AI
7.5
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
Not enough data
9.2
20
Not enough data
8.9
16
Not enough data
9.1
16
Intelligence
Not enough data
8.8
14
Not enough data
Feature Not Available
Not enough data
9.1
13
Mapping
Not enough data
8.9
12
Not enough data
9.0
17
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
8.8
44
Not enough data
8.4
33
Not enough data
7.5
23
Not enough data
8.2
31
Not enough data
8.4
35
Collaboration
Not enough data
Feature Not Available
Not enough data
7.7
26
Not enough data
8.8
37
Not enough data
8.3
31
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
7.3
50
Not enough data
7.9
59
Not enough data
8.3
78
Not enough data
8.0
52
Not enough data
7.8
58
Not enough data
7.9
20
Not enough data
7.9
21
Not enough data
CRM Data Enrichment
8.7
91
Not enough data
8.7
100
Not enough data
8.2
73
Not enough data
Feature Not Available
Not enough data
8.2
21
Not enough data
Account Management
7.9
68
Not enough data
7.8
69
Not enough data
8.0
69
Not enough data
8.5
79
Not enough data
7.8
23
Not enough data
8.0
20
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deal Analytics
Not enough data
9.1
30
Not enough data
8.6
28
Not enough data
8.5
8
Administration and Security
Not enough data
8.6
28
Not enough data
9.1
31
Not enough data
8.2
22
Platform
Not enough data
6.6
16
Not enough data
8.3
23
Not enough data
6.0
18
Not enough data
6.7
17
Not enough data
9.3
29
Not enough data
8.8
29
Not enough data
4.7
17
Not enough data
6.8
21
Integrations
Not enough data
9.2
24
Not enough data
6.8
18
Not enough data
6.0
15
Agentic AI - Digital Sales Room
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
7.6
186
Not enough data
8.2
227
|
Verified
Not enough data
7.1
159
|
Verified
Not enough data
8.4
239
|
Verified
Not enough data
Personalization
8.3
258
|
Verified
Not enough data
7.8
265
|
Verified
Not enough data
8.2
317
|
Verified
Not enough data
8.1
222
|
Verified
Not enough data
Administrative
8.7
301
|
Verified
Not enough data
8.4
253
|
Verified
Not enough data
8.5
259
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
1418
Not enough data
8.4
1359
Not enough data
Feature Not Available
Not enough data
Customizations
8.8
1385
Not enough data
8.9
1411
Not enough data
8.5
1386
Not enough data
8.3
1037
Not enough data
9.0
1427
Not enough data
Generative AI
6.8
147
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
7.8
146
8.6
6
7.9
161
9.6
9
Feature Not Available
9.2
6
8.1
175
9.1
9
7.7
155
8.3
8
Predictive Analytics
7.3
129
8.8
8
7.4
123
9.0
12
7.0
114
9.1
11
7.4
122
9.2
8
Sales Management
8.0
137
9.7
12
Feature Not Available
8.1
6
7.8
152
9.2
10
8.8
177
9.4
11
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.5
797
Not enough data
7.9
891
Not enough data
8.4
1017
Not enough data
8.8
1075
Not enough data
Contacts
8.6
1131
Not enough data
8.0
971
Not enough data
8.4
1051
Not enough data
Insights
8.3
1078
|
Verified
Not enough data
8.4
1036
Not enough data
7.8
580
Not enough data
9.1
1176
Not enough data
8.1
1023
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.3
196
|
Verified
Not enough data
8.2
195
|
Verified
Not enough data
8.2
178
|
Verified
Not enough data
8.0
141
|
Verified
Not enough data
Feedback
8.3
164
|
Verified
Not enough data
8.2
161
|
Verified
Not enough data
8.1
140
Not enough data
8.3
173
|
Verified
Not enough data
8.4
191
|
Verified
Not enough data
8.3
190
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
6.7
20
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Outreach and Recapped.io are categorized as Sales Engagement and Sales Analytics
Unique Categories
Outreach is categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, AI Sales Assistant, Sales Coaching, Outbound Call Tracking, Email Tracking, Sales Performance Management, and AI SDRs
Reviews
Reviewers' Company Size
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Recapped.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
18.3%
Marketing and Advertising
7.2%
Internet
6.4%
Financial Services
3.1%
Other
28.0%
Computer Software
39.0%
Information Technology and Services
17.5%
Marketing and Advertising
9.0%
Real Estate
5.1%
Financial Services
5.1%
Other
24.3%
Most Helpful Reviews
Outreach
Most Helpful Favorable Review
Verified User in Information Technology and Services
Its just give you good analytics apart from it nothing special about this tool.
Most Helpful Critical Review
Jordan R.
Verified User in Accounting
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic...
Recapped.io
Most Helpful Favorable Review
Marcus W.
Verified User in Marketing and Advertising
Their customer service is stellar! They helped us beyond normal working hours and companies that do that always have a special place in our hearts. Because that's how we are with our customers, going above and beyond! We can now drop betterpropals.io and...
Most Helpful Critical Review
Verified User in Computer Software
It doesn't look at professional as I would prefer and the functionality is still quite limited
Verified User in Information Technology and Services
Its just give you good analytics apart from it nothing special about this tool.
Marcus W.
Verified User in Marketing and Advertising
Their customer service is stellar! They helped us beyond normal working hours and companies that do that always have a special place in our hearts. Because that's how we are with our customers, going above and beyond! We can now drop betterpropals.io and...
Jordan R.
Verified User in Accounting
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic...
Verified User in Computer Software
It doesn't look at professional as I would prefer and the functionality is still quite limited
Discussions
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 comments
IS
We also used it for hiring workflow.Read more
What is Recapped.io used for?
1 comment
LG
<p>At our organization, we use Recapped.io as part of the sales and post sales lifecycle. We started using it because we wanted to deliver a more consistent...Read more
Recapped.io has no more discussions with answers
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