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Compare Otter.ai and Sonix (sonix.ai) 
At a Glance
Market Segments
Small-Business (74.5% of reviews)
Small-Business (62.5% of reviews)
Entry-Level Pricing
$240.00 1 User Per Year
$5 hour
Otter.ai
Star Rating
(303)4.3 out of 5
Market Segments
Small-Business (74.5% of reviews)
Entry-Level Pricing
$240.00 1 User Per Year
Browse all 6 pricing plansSonix (sonix.ai)
Star Rating
(24)4.7 out of 5
Market Segments
Small-Business (62.5% of reviews)
Entry-Level Pricing
$5 hour
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sonix excels in text editing with a score of 9.7, making it easier to refine transcriptions, while Otter.ai falls short with a score of 7.8. Reviewers mention that Sonix's intuitive interface allows for seamless editing, which is crucial for users needing high-quality transcripts.
- Reviewers mention that Sonix's timecode management feature is highly rated at 9.3, providing precise timestamps for each segment of audio, which is essential for users who need to reference specific parts of recordings. In contrast, Otter.ai's timecode management scores only 8.6, indicating a less robust offering in this area.
- Users on G2 highlight Sonix's superior automated note-taking capabilities, scoring 8.9, which helps users capture key points during meetings effectively. Otter.ai, while functional, scores lower at 8.0, leading some users to feel that they miss out on important details.
- G2 users report that Sonix's accuracy in transcription is rated at 8.9, with many reviewers praising its ability to handle various accents and dialects. Otter.ai, however, has a lower accuracy score of 8.0, which some users find disappointing, especially in diverse environments.
- Reviewers mention that Sonix's AI text summarization feature, scoring 8.7, effectively condenses meeting notes into actionable insights, which is a significant advantage for busy professionals. Otter.ai's similar feature scores lower at 8.5, leading some users to prefer Sonix for its efficiency in summarizing discussions.
- Users say that Sonix's customer support is rated highly at 9.3, with many praising the responsiveness and helpfulness of the support team. In contrast, Otter.ai's support is rated at 8.5, with some users expressing frustration over slower response times during critical issues.
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Pricing
Entry-Level Pricing
Otter.ai
Otter Business
$240.00
1 User Per Year
Boost Meeting Productivity and Collaboration with AI Meeting Notes
- Live AI Meeting Transcript with Live Meeting Summary
- Team Admin Workspace features: usage analytics, prioritized support
- Joins up to 3 concurrent virtual meetings to automatically write and share notes
Sonix (sonix.ai)
Premium
$5
hour
More frequent transcription needs with advanced collaboration tools.
Free Trial
Otter.ai
Free Trial is available
Sonix (sonix.ai)
Free Trial is available
Ratings
Meets Requirements
8.6
248
9.4
19
Ease of Use
9.0
251
9.8
20
Ease of Setup
9.0
150
9.4
8
Ease of Admin
8.5
58
Not enough data
Quality of Support
8.4
160
9.3
14
Has the product been a good partner in doing business?
8.3
53
Not enough data
Product Direction (% positive)
8.7
238
9.4
18
Features by Category
Lead Facilitation
Feature Not Available
Not enough data
5.9
61
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Organization
Feature Not Available
Not enough data
8.3
61
Not enough data
Feature Not Available
Not enough data
Performance Analysis
6.5
62
Not enough data
6.7
61
Not enough data
Sales Analysis
5.9
59
Not enough data
Feature Not Available
Not enough data
Generative AI
8.0
56
Not enough data
8.5
55
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
7.7
5
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.1
6
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.9
61
Not enough data
8.3
60
Not enough data
8.7
58
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
7.8
46
Not enough data
8.8
54
Not enough data
8.7
53
Not enough data
Generative AI
8.7
52
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice
8.5
118
Feature Not Available
8.0
127
9.0
7
Transcription
7.5
124
9.0
5
8.5
112
9.4
6
7.8
96
9.0
5
7.7
96
Not enough data
Editing
8.0
110
Not enough data
7.5
106
9.7
5
7.8
112
9.8
7
Feature Not Available
Not enough data
Integration
7.8
97
Not enough data
Feature Not Available
Not enough data
8.2
110
10.0
5
7.7
93
Not enough data
8.0
105
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Prep - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Meeting Automation - AI Meeting Assistants
8.8
82
Not enough data
7.9
82
Not enough data
8.4
81
Not enough data
Meeting Insights - AI Meeting Assistants
7.8
79
Not enough data
7.4
79
Not enough data
8.6
82
Not enough data
Accessibility - AI Meeting Assistants
Feature Not Available
Not enough data
8.5
82
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
Not enough data
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Categories
Categories
Shared Categories
Otter.ai and Sonix (sonix.ai) are categorized as Transcription
Unique Categories
Otter.ai is categorized as AI Note-taking Software, Business Instant Messaging, Conversation Intelligence, AI Sales Assistant, Note-Taking Software, Voice Recognition, and AI Meeting Assistants
Sonix (sonix.ai) has no unique categories
Reviews
Reviewers' Company Size
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sonix (sonix.ai)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
12.9%
Information Technology and Services
6.1%
Financial Services
5.8%
Higher Education
5.4%
Other
55.1%
Higher Education
13.0%
Writing and Editing
8.7%
Sports
8.7%
Non-Profit Organization Management
8.7%
Internet
8.7%
Other
52.2%
Most Helpful Reviews
Otter.ai
Most Helpful Favorable Review
Desirée K.
Verified User in Online Media
Otter has multiple functions that allow you to import recording files, live audio and website links for transcription--there are so many options! The free version, which is a huge perk, allows you to import two files a month and unlimited live recordings...
Most Helpful Critical Review
Verified User in Information Technology and Services
Their documentation says to contact support for certain issues, but when you do that, all you get is redirected to the help pages that were incorrect in the first place. And no one ever responds to the message. So they are still keeping the data that i...
Sonix (sonix.ai)
Most Helpful Favorable Review
Rachel C.
Verified User in Computer Software
It understands and properly transcribes both English and Hebrew
Most Helpful Critical Review
Charlie J.
Verified User in Higher Education
Really, nothing at this point. It's exciting to see the growth of the product. I cannot WAIT to get this Sonix.ai fully integrated within our JAMstack environment.
Desirée K.
Verified User in Online Media
Otter has multiple functions that allow you to import recording files, live audio and website links for transcription--there are so many options! The free version, which is a huge perk, allows you to import two files a month and unlimited live recordings...
Rachel C.
Verified User in Computer Software
It understands and properly transcribes both English and Hebrew
Verified User in Information Technology and Services
Their documentation says to contact support for certain issues, but when you do that, all you get is redirected to the help pages that were incorrect in the first place. And no one ever responds to the message. So they are still keeping the data that i...
Charlie J.
Verified User in Higher Education
Really, nothing at this point. It's exciting to see the growth of the product. I cannot WAIT to get this Sonix.ai fully integrated within our JAMstack environment.
Discussions
What does otter AI do?
2 comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
Trying to get help here is like pulling teeth
1 comment
DN
I have also had trouble getting help. I sent this email to wecare@sonix.ai and have not gotten a response.
I’m a somewhat happy Sonix user. I’m using it to...Read more
Sonix (sonix.ai) has no more discussions with answers
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