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Compare Oracle Siebel and Salesforce Sales Cloud 
At a Glance
Market Segments
Enterprise (63.2% of reviews)
Mid-Market (45.8% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
Oracle Siebel
Star Rating
(441)3.5 out of 5
Market Segments
Enterprise (63.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle SiebelSalesforce Sales Cloud
Star Rating
(23,346)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Ease of Use with a score of 8.1 compared to Oracle Siebel's 6.7, making it more intuitive for everyday tasks. Reviewers mention that the user-friendly interface significantly reduces the learning curve for new users.
- Reviewers mention that Salesforce Sales Cloud offers superior Lead Management features, scoring 8.5 against Oracle Siebel's 7.4. Users appreciate the robust tools for tracking and nurturing leads, which they find essential for driving sales.
- G2 users highlight the Quality of Support as a strong point for Salesforce Sales Cloud, with a score of 8.1, while Oracle Siebel lags behind at 7.1. Users report that Salesforce's support team is responsive and helpful, enhancing their overall experience.
- Users on G2 indicate that Salesforce Sales Cloud shines in Integrations, scoring 8.8 compared to Oracle Siebel's 7.9. Reviewers mention the seamless integration with popular tools like Zoom and Google Meet, which streamlines their workflow.
- Reviewers say that Oracle Siebel struggles with Ease of Setup, scoring only 6.2, while Salesforce Sales Cloud scores 7.8. Users report that the setup process for Oracle Siebel can be cumbersome and time-consuming, which can delay implementation.
- Users report that Salesforce Sales Cloud's Product Direction is viewed positively at 8.2, while Oracle Siebel's score of 4.9 raises concerns about its future development. Reviewers mention that they feel more confident investing in Salesforce due to its clear roadmap and ongoing enhancements.
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Pricing
Entry-Level Pricing
Oracle Siebel
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Oracle Siebel
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
7.6
331
8.8
13,198
Ease of Use
6.7
335
8.1
16,120
Ease of Setup
6.2
95
7.8
7,241
Ease of Admin
6.6
96
7.9
4,162
Quality of Support
7.1
294
8.1
11,471
Has the product been a good partner in doing business?
7.1
93
8.3
4,124
Product Direction (% positive)
4.9
329
8.2
12,873
Features by Category
Sales Force Automation
7.5
216
|
Verified
8.8
9138
|
Verified
7.3
160
|
Verified
8.2
6087
|
Verified
7.2
201
|
Verified
8.7
8865
|
Verified
7.4
228
|
Verified
8.3
9125
|
Verified
7.4
174
|
Verified
8.0
7014
|
Verified
7.3
195
|
Verified
8.2
7310
|
Verified
7.2
183
|
Verified
8.0
6452
|
Verified
7.5
184
|
Verified
8.1
6352
|
Verified
7.5
189
|
Verified
8.3
7107
|
Verified
Marketing Automation
7.2
152
|
Verified
7.9
6370
|
Verified
7.5
158
|
Verified
8.1
6694
|
Verified
7.4
164
|
Verified
8.5
7712
|
Verified
7.5
137
|
Verified
7.9
5138
Customer Support
7.8
174
|
Verified
8.3
6520
|
Verified
7.6
174
|
Verified
8.1
6097
|
Verified
7.6
172
|
Verified
8.2
6493
|
Verified
7.8
162
|
Verified
8.0
5214
|
Verified
7.7
160
|
Verified
8.2
5707
|
Verified
Reporting & Analytics
7.6
201
|
Verified
8.5
8654
|
Verified
7.4
202
|
Verified
8.5
8840
|
Verified
7.4
171
|
Verified
8.2
7152
|
Verified
Mobile & Social
7.1
127
|
Verified
7.9
5344
|
Verified
7.3
120
|
Verified
7.8
4975
|
Verified
7.3
119
|
Verified
7.7
5823
|
Verified
Platform
7.2
63
|
Verified
8.5
3330
|
Verified
7.8
69
|
Verified
8.5
3335
|
Verified
7.9
65
|
Verified
8.6
3360
|
Verified
7.8
54
|
Verified
8.4
2642
|
Verified
7.6
59
|
Verified
8.5
2915
|
Verified
7.3
55
|
Verified
8.1
2942
|
Verified
7.3
60
|
Verified
8.7
3341
|
Verified
7.3
60
|
Verified
8.1
2782
Integration
7.6
72
|
Verified
8.5
2380
|
Verified
7.9
57
|
Verified
8.5
2834
|
Verified
7.6
54
|
Verified
8.5
2681
|
Verified
Generative AI
7.2
6
7.5
639
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.5
246
Not enough data
8.7
266
Not enough data
8.7
288
Not enough data
8.6
265
Organization
Not enough data
8.9
324
Not enough data
8.8
316
Not enough data
8.8
309
Performance Analysis
Not enough data
8.4
259
Not enough data
8.8
281
Sales Analysis
Not enough data
8.4
260
Not enough data
8.7
274
Generative AI
Not enough data
8.3
97
Not enough data
8.2
97
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.6
429
Not enough data
8.4
420
Not enough data
8.0
376
Not enough data
8.0
371
Not enough data
8.8
429
Not enough data
8.3
377
Not enough data
8.5
392
Repeatability and Reportability
Not enough data
8.3
393
Not enough data
8.6
412
Not enough data
8.7
408
Not enough data
8.3
394
Not enough data
7.6
327
AI and Automation
Not enough data
8.5
373
Not enough data
8.3
383
Not enough data
8.2
342
Not enough data
7.9
345
Not enough data
7.7
328
Generative AI
Not enough data
7.1
181
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
120
Not enough data
8.5
124
Not enough data
8.6
119
Not enough data
8.9
119
Agent Performance Management
Not enough data
8.7
129
Not enough data
8.6
113
Not enough data
8.7
129
Generative AI
Not enough data
8.2
45
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.6
43
Not enough data
8.3
44
Not enough data
8.8
44
Not enough data
8.7
41
Not enough data
8.3
42
Not enough data
8.4
36
Not enough data
8.1
37
CRM Data Enrichment
Not enough data
8.0
42
Not enough data
8.3
41
Not enough data
8.0
39
Not enough data
7.9
42
Not enough data
8.7
36
Account Management
Not enough data
8.3
43
Not enough data
7.9
43
Not enough data
8.0
40
Not enough data
8.2
39
Not enough data
8.6
36
Not enough data
8.3
36
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.1
125
Not enough data
8.5
125
Not enough data
8.0
126
Not enough data
8.0
124
Not enough data
8.8
126
Branding & Customizatio
Not enough data
8.1
121
Not enough data
8.2
125
Not enough data
8.3
123
Automatic Rules & Configurations
Not enough data
8.3
124
Not enough data
8.2
124
Not enough data
7.9
127
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Features - Sales Planning
Not enough data
8.3
117
Not enough data
8.4
108
Not enough data
8.3
113
Not enough data
8.6
113
Not enough data
8.5
112
Not enough data
8.7
111
Not enough data
8.0
109
Territory Management - Sales Planning
Not enough data
8.5
110
Not enough data
8.3
115
Quota & Capacity Management - Sales Planning
Not enough data
8.2
112
Not enough data
8.2
119
Not enough data
8.3
113
Agentic AI - Sales Planning
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.9
390
Not enough data
8.9
394
Not enough data
8.6
376
Discovery
Not enough data
8.9
397
Not enough data
8.6
392
Not enough data
8.6
374
Management
Not enough data
8.5
364
Not enough data
8.7
382
Platform
Not enough data
8.6
374
Not enough data
8.6
374
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.1
352
Not enough data
8.3
418
Not enough data
7.9
354
Not enough data
8.5
432
Personalization
Not enough data
8.6
395
Not enough data
8.8
475
Not enough data
8.9
506
Not enough data
8.6
453
Administrative
Not enough data
8.7
479
Not enough data
8.5
445
Not enough data
8.3
428
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.3
503
Not enough data
8.4
511
Not enough data
8.3
524
Customizations
Not enough data
8.7
554
Not enough data
8.5
522
Not enough data
8.5
559
Not enough data
8.3
504
Not enough data
8.4
531
Generative AI
Not enough data
7.4
230
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.5
875
Not enough data
8.7
907
Not enough data
8.3
810
Not enough data
8.7
935
Not enough data
8.6
872
Predictive Analytics
Not enough data
8.4
851
Not enough data
8.6
867
Not enough data
8.1
766
Not enough data
8.3
808
Sales Management
Not enough data
8.7
897
Not enough data
8.1
772
Not enough data
8.6
890
Not enough data
8.8
958
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.7
142
Not enough data
8.5
134
Not enough data
8.8
143
Not enough data
8.8
139
Contacts
Not enough data
8.8
136
Not enough data
8.7
138
Not enough data
8.8
140
Insights
Not enough data
9.1
144
Not enough data
8.8
142
Not enough data
8.3
137
Not enough data
8.5
148
Not enough data
8.4
143
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
234
Not enough data
8.8
227
Not enough data
8.5
188
Not enough data
8.4
224
Feedback
Not enough data
8.7
216
Not enough data
8.6
213
Not enough data
8.5
193
Not enough data
8.6
183
Not enough data
8.8
207
Not enough data
8.8
208
Not enough data
8.7
180
Generative AI
Not enough data
7.1
52
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
8.3
316
Not enough data
8.1
306
Not enough data
8.2
291
Not enough data
8.5
282
Not enough data
8.3
300
Analytics
Not enough data
8.7
307
Not enough data
8.4
306
Not enough data
8.4
189
Not enough data
8.3
314
Presentation
Not enough data
7.4
179
Not enough data
7.4
178
Not enough data
7.3
169
Categories
Categories
Shared Categories
Oracle Siebel and Salesforce Sales Cloud are categorized as CRM
Unique Categories
Oracle Siebel has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Oracle Siebel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.3%
Computer Software
8.7%
Telecommunications
7.9%
Financial Services
5.9%
Retail
4.9%
Other
59.2%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Oracle Siebel
Most Helpful Favorable Review
Timur F.
Verified User in Financial Services
Comprehensive data model. Strong workflow engine. Several integration options. With Open UI it is now not IE only product. Introduction of CRM Desktop plugin for Outlook gives nice offline capabilities without installation of additional software.
Most Helpful Critical Review
Verified User in Oil & Energy
The user interface does not seem to be as updated as most other CRM systems like salesforce. Some of the features are not intuitive. In fact it can be very intimidating to first-time users. It does take some time to learn for those that are not very...
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Timur F.
Verified User in Financial Services
Comprehensive data model. Strong workflow engine. Several integration options. With Open UI it is now not IE only product. Introduction of CRM Desktop plugin for Outlook gives nice offline capabilities without installation of additional software.
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Verified User in Oil & Energy
The user interface does not seem to be as updated as most other CRM systems like salesforce. Some of the features are not intuitive. In fact it can be very intimidating to first-time users. It does take some time to learn for those that are not very...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Alternatives
Discussions
Siebel is primarily written in C++.
3 comments
MS
JavaScriptRead more
What's the best way to practice the navigation in the software?
1 comment
NO
Honestly just by clicking around and getting familiar with using the breadcrumbs at the top when available. My company emphasized being unable to use the...Read more
What is Oracle Siebel used for?
1 comment
NL
Oracle Siebel is a Customer Relationship Management applications to maintain the customer contacts, create the work orders, prepare the quotations, and we...Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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