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Oracle Siebel Reviews & Product Details

Oracle Siebel Overview

What is Oracle Siebel?

The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. Why Oracle? Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with ole-based customer intelligence and pre-built integration.

Oracle Siebel Details
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Product Description

Take advantage of significant cost savings and operational improvements when you run Siebel in the Oracle Cloud. Oracle offers the only no-compromise enterprise cloud platform for moving Siebel, its associated database systems, and ecosystem of apps to the cloud. Deploying Siebel on the Oracle Cloud comes with access to high-performance compute, Oracle RAC, and Exadata, ensuring the highest levels of performance and greatest availability for CRM applications.


Seller

Oracle

Description

Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.

Oracle Siebel Integrations

(1)
Integration information sourced from real user reviews.

Recent Oracle Siebel Reviews

emma h.
EH
emma h.Enterprise (> 1000 emp.)
4.0 out of 5
"works well with a little patience"
has all products available for sale. has many options for creating activities and making notes. financing is integrated well.
Verified User
I
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"I've never had an issue"
Seems to work as presented. I am an individual sales contributer.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"oracle system"
very easy to assest and i fell it most similar with SAP. I using this plafrom for my daily usage

Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

26 months

Average Discount

22%

Perceived Cost

$$$$$
View More Pricing Information

Oracle Siebel Media

Oracle Siebel Demo -
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Oracle Siebel Demo -
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441 Oracle Siebel Reviews

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441 Oracle Siebel Reviews
3.5 out of 5
441 Oracle Siebel Reviews
3.5 out of 5

Oracle Siebel Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
emma h.
EH
Sleep Professional
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Oracle Siebel?

has all products available for sale. has many options for creating activities and making notes. financing is integrated well. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

takes a long time to load between pages. has gotten better over time though. doesn't integrate well with other systems. if one step is missed, many error codes will happen. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

seeing full history of customer activities, products, and deliveries. helps to get a full detailed report of each customer. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
II
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Incentivized Review
What do you like best about Oracle Siebel?

Seems to work as presented. I am an individual sales contributer. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

I can't think of anything I dislike becuase I'm nit sure what it is. I think its for payroll. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

I think I use a different CRM. Review collected by and hosted on G2.com.

Preeti A.
PA
Data Integration Analyst Intern
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Oracle Siebel?

I appreciate its robust CRM functionality and scalability, which offers a great user experience by providing extensive customization options, making it adaptable to various business needs Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

The user interface can feel outdated, and the complexity of configuration sometimes leads to a steep learning curve for new users Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

. Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Oracle Siebel?

very easy to assest and i fell it most similar with SAP. I using this plafrom for my daily usage Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

remember the step and the no shortcut to create the PO or SO Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

it hep me to create the quotation and PO Review collected by and hosted on G2.com.

Nadeem ul H.
NH
Senior Human Resources Generalist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Oracle Siebel?

convenient to use, efficient, fast, effective Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

the price should be a bit less. so please work on that Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

sometimes it lacks when we try to use it. Review collected by and hosted on G2.com.

AB
Senior Systems Support Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Oracle Siebel?

Having better Patch Upgrades and releases on time by Oracle Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Siebel Architecture and use of different servers in architecture is quite complex for newbies to get into Siebel world. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

In my Project Siebel is used as a Platform to create all the tickets/Issues through the pollers. All the tickets will be created automatically Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
II
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Oracle Siebel?

We can do so many modifications with EAI and connectivity between apps. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Very skill full people can work on its development. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

We used Siebel CRM in Power ans telecommunications forum and it was very helpful to solve end users problem related to campaign, lead generations, etc. Review collected by and hosted on G2.com.

Rohit R.
RR
Digital Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Siebel?

Twenty distinct sectors are covered by the industry-specific solutions offered by Oracle Siebel CRM. Oracle Siebel CRM has several CRM capabilities that can help businesses increase the quality of their customer service and is most suitable for mid- to large-sized businesses. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Despite being a trustworthy tool for managing customer and sales data within the company, it has some shortcomings. When you access client data in bulk, it might be time-consuming. To expedite the procedure, you must therefore accomplish it in small pieces. The same holds true if you wish to export the data you've just retrieved from the system. If the data is too large for the system to handle, it could be slow. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

It is a fantastic all-around tool for my marketing and sales initiatives. It includes a variety of features that are hard to find in a single product. I can easily do numerous jobs and handle all of the data for my company with Siebel 8.0. Most jobs can be automated with its assistance, allowing me to free up resources like my personnel and time. With this kind of solution, everything works perfectly quickly, increasing our company's efficiency. You will be proficient once you get going because the user interface is straightforward. The instrument is more effective as a result. Review collected by and hosted on G2.com.

Verified User in Telecommunications
IT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Siebel?

Oracle Siebel provides tools to manage and automate the sales process, including lead management, opportunity management, and forecasting. Oracle Siebel allows customers to create and manage marketing campaigns, track campaign performance, and measure ROI. It offers a comprehensive set of tools for managing customer service interactions, including case management, knowledge management, and service level agreements. It also supports multiple vertical industries such as Telecoms, Public Sector, Finance and alot more. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

One common criticism of Oracle Siebel is that it can be complex and difficult to implement, especially for smaller businesses without dedicated IT staff. Oracle Siebel's user interface is outdated out of the box and difficult to navigate, which can hinder user adoption and productivity. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

Oracle Siebel provides robust analytics capabilities that enable businesses to gain insights into customer behavior, preferences, and needs. This information can be used to develop more targeted marketing campaigns, improve customer service, and make data-driven business decisions. Oracle Siebel can help businesses improve communication and collaboration among employees, partners, and customers. By providing a centralized platform for communication and document management, businesses can improve their overall productivity and efficiency. Oracle Siebel can also help businesses improve their customer experience by providing tools to manage customer interactions across multiple channels, including email, phone, chat, and social media. By providing a consistent and personalized experience, businesses can improve customer satisfaction and loyalty. Review collected by and hosted on G2.com.

Tarannum  m.
TM
Assistant Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Oracle Siebel?

It is the one of the best CRM application which we can use for the Customer management and. Order management system.it is user friendly . having a multiple functions and easy to use Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Sometime it will take time to load the application Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

We are using this for managing the telecommunication customers on it Review collected by and hosted on G2.com.