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- Microsoft Dynamics 365 Customer Voice
- SurveyMonkey Engage
- Microsoft Dynamics 365 Customer Voice-vs-SurveyMonkey Engage
Compare Microsoft Dynamics 365 Customer Voice and SurveyMonkey Engage 
At a Glance
Market Segments
Small-Business (42.9% of reviews)
Mid-Market (41.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Microsoft Dynamics 365 Customer Voice
Star Rating
(24)4.4 out of 5
Market Segments
Small-Business (42.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Microsoft Dynamics 365 Customer VoiceSurveyMonkey Engage
Star Rating
(61)4.2 out of 5
Market Segments
Mid-Market (41.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SurveyMonkey EngageSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey Engage excels in its ease of use, with a score of 8.9, making it a preferred choice for teams looking for a straightforward survey tool. In contrast, Microsoft Dynamics 365 Customer Voice has a slightly lower ease of use rating of 8.8, which some users find less intuitive.
- Reviewers mention that the quality of support for Microsoft Dynamics 365 Customer Voice is notably high, scoring 9.2, which is significantly better than SurveyMonkey Engage's score of 8.0. This indicates that users may find more reliable assistance when using Microsoft’s platform.
- G2 users highlight the advanced feedback analysis capabilities of Microsoft Dynamics 365 Customer Voice, particularly its thematic and sentiment analysis features, which are praised for providing deeper insights into customer feedback compared to SurveyMonkey Engage's offerings.
- Users on G2 report that SurveyMonkey Engage shines in its employee pulse surveys, scoring 8.5, which is beneficial for organizations focusing on internal feedback. Microsoft Dynamics 365 Customer Voice, while strong in other areas, does not emphasize this feature as much.
- Reviewers mention that SurveyMonkey Engage offers robust survey customization options, scoring 7.9, which allows users to tailor surveys to their specific needs. In contrast, Microsoft Dynamics 365 Customer Voice's customization features are perceived as less flexible, impacting user satisfaction.
- Users say that the integration capabilities of SurveyMonkey Engage, with a score of 8.5 for interoperability, make it easier to connect with other tools and platforms, while Microsoft Dynamics 365 Customer Voice's integration APIs received a lower score of 7.7, indicating potential challenges in connecting with third-party applications.
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Pricing
Entry-Level Pricing
Microsoft Dynamics 365 Customer Voice
No pricing availableSurveyMonkey Engage
No pricing availableFree Trial
Microsoft Dynamics 365 Customer Voice
No trial information availableSurveyMonkey Engage
No trial information availableRatings
Meets Requirements
8.8
16
8.5
33
Ease of Use
8.8
14
8.9
33
Ease of Setup
Not enough data
8.7
17
Ease of Admin
Not enough data
8.2
17
Quality of Support
9.2
12
8.0
26
Has the product been a good partner in doing business?
Not enough data
8.5
17
Product Direction (% positive)
10.0
13
6.5
30
Features by Category
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
7.9
22
Not enough data
7.9
26
Not enough data
8.5
10
Platform Content
Not enough data
8.5
24
Not enough data
7.9
26
Not enough data
8.3
20
Not enough data
8.9
9
Platform Additional Functionality
Not enough data
8.0
21
Not enough data
8.3
20
Not enough data
8.3
21
Not enough data
8.3
18
Platform
Not enough data
8.8
7
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
7.9
8
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
7.5
8
Not enough data
8.5
8
Categories
Categories
Shared Categories
Microsoft Dynamics 365 Customer Voice and SurveyMonkey Engage are categorized as Employee Engagement
Unique Categories
Microsoft Dynamics 365 Customer Voice has no unique categories
SurveyMonkey Engage is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
Microsoft Dynamics 365 Customer Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey Engage
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.8%
Computer Software
14.3%
Pharmaceuticals
9.5%
Business Supplies and Equipment
9.5%
Real Estate
4.8%
Other
38.1%
Computer Software
6.9%
Education Management
5.2%
Civic & Social Organization
5.2%
Biotechnology
5.2%
Telecommunications
3.4%
Other
74.1%
Most Helpful Reviews
Microsoft Dynamics 365 Customer Voice
Most Helpful Favorable Review
Anurag T.
Verified User in Computer Software
The Dashboard and home page customization. I liked to see important contacts, queries and can sort the queries based on complexities.
Most Helpful Critical Review
SurveyMonkey Engage
Most Helpful Favorable Review
Hafiz Q.
Verified User in Accounting
Its helpful when launching a new product even helpful when giving employee salary raise.
Most Helpful Critical Review
Jonathan B.
Verified User in Higher Education
The user interface could be vastly improved
Anurag T.
Verified User in Computer Software
The Dashboard and home page customization. I liked to see important contacts, queries and can sort the queries based on complexities.
Hafiz Q.
Verified User in Accounting
Its helpful when launching a new product even helpful when giving employee salary raise.
Jonathan B.
Verified User in Higher Education
The user interface could be vastly improved
Alternatives
Discussions
What are the features of Microsoft Dynamics 365?
1 comment
SD
Everything which could be needed by an HR , analytics toolsRead more
Microsoft Dynamics 365 Customer Voice has no more discussions with answers
Can you include images in SurveyMonkey?
1 comment
JE
I havent tried to include images but the surveys i have taken in the past they didnt i clude images, eso my answer is noRead more
SurveyMonkey Engage has no more discussions with answers
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