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- Medallia Customer Experience
- Qualtrics Strategy & Research
- Medallia Customer Experience-vs-Qualtrics Strategy & Research
Compare Medallia Customer Experience and Qualtrics Strategy & Research 
At a Glance
Market Segments
Enterprise (65.6% of reviews)
Enterprise (44.9% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Medallia Customer Experience
Star Rating
(164)4.5 out of 5
Market Segments
Enterprise (65.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceQualtrics Strategy & Research
Star Rating
(2,957)4.4 out of 5
Market Segments
Enterprise (44.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Qualtrics Strategy & ResearchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Customer Experience excels in its robust analytics capabilities, particularly with its "Text Analytics" feature, which allows for deep insights into customer feedback. In contrast, reviewers mention that Qualtrics Strategy & Research (formerly CoreXM) offers a more user-friendly interface for survey creation, making it easier for teams to deploy surveys quickly.
- Reviewers mention that Medallia's integration capabilities with existing CRM systems are highly praised, particularly for large enterprises, while users on G2 note that Qualtrics provides a more streamlined setup process, scoring higher in ease of setup with an 8.3 compared to Medallia's 7.3.
- Users say that the quality of support for Medallia Customer Experience is commendable, with a score of 8.4, but Qualtrics Strategy & Research edges ahead with an 8.7, indicating that users find their support team more responsive and helpful when issues arise.
- Reviewers mention that while both products have strong market presence, Medallia shines in the enterprise segment, capturing 65.4% of reviews from large organizations, whereas Qualtrics has a broader appeal with 44.8% of its reviews coming from enterprise users, indicating a more diverse user base.
- Users report that Medallia's product direction is highly rated at 9.5%, suggesting a strong commitment to innovation and improvement, while Qualtrics Strategy & Research, with a score of 8.1%, is perceived as having a more conservative approach to product updates and enhancements.
- G2 users highlight that both platforms meet user requirements effectively, with Medallia scoring 8.7 and Qualtrics slightly higher at 8.9. However, users on G2 note that Medallia's advanced reporting features, such as "Dashboard Customization," provide a more tailored experience for data analysis.
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Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Qualtrics Strategy & Research
No pricing availableFree Trial
Medallia Customer Experience
Free Trial is available
Qualtrics Strategy & Research
Free Trial is available
Ratings
Meets Requirements
8.7
124
8.9
2,483
Ease of Use
8.6
134
8.5
2,485
Ease of Setup
7.2
92
8.3
1,036
Ease of Admin
7.6
70
8.4
1,020
Quality of Support
8.4
107
8.7
2,164
Has the product been a good partner in doing business?
8.6
73
8.7
946
Product Direction (% positive)
9.5
119
8.1
2,395
Features by Category
User Response Methods
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Participant Selection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
9.0
5
Generative AI
Not enough data
Not enough data
Administration
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Capabilities
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Methodology
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.4
46
Not enough data
9.1
46
Not enough data
8.6
44
Not enough data
5.9
37
Not enough data
Customization
8.4
42
Not enough data
8.0
40
Not enough data
8.5
39
Not enough data
8.5
35
Not enough data
Generative AI
6.3
17
Not enough data
6.4
18
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data collection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segment Trending
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
6.3
5
Platform
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
7.0
5
Not enough data
7.3
5
Agentic AI - Market Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
38
Not enough data
8.4
35
Not enough data
8.5
42
Not enough data
Feedback Analysis
8.0
40
Not enough data
8.3
40
Not enough data
9.4
39
Not enough data
Feedback Sources
8.4
33
Not enough data
9.2
38
Not enough data
7.1
30
Not enough data
8.0
33
Not enough data
Generative AI
6.8
16
Not enough data
6.7
18
Not enough data
Survey Management
Not enough data
9.0
435
Not enough data
9.1
438
Not enough data
8.4
383
Not enough data
8.9
436
Survey Customization
Not enough data
8.9
419
Not enough data
8.5
382
Not enough data
8.6
348
Not enough data
8.6
301
Survey Insights
Not enough data
8.5
426
Not enough data
8.4
277
Not enough data
8.7
425
Not enough data
8.5
374
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Brand Signals
Not enough data
9.0
64
Not enough data
8.3
63
Not enough data
9.1
63
Brand Analytics
Not enough data
9.0
66
Not enough data
8.9
67
Categories
Categories
Shared Categories
Medallia Customer Experience and Qualtrics Strategy & Research are categorized as Experience Management
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics
Qualtrics Strategy & Research is categorized as Brand Intelligence, Survey, Statistical Analysis, Market Intelligence, and User Research
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Strategy & Research
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
15.0%
Financial Services
10.0%
Information Technology and Services
8.1%
Telecommunications
6.3%
Automotive
6.3%
Other
54.4%
Higher Education
21.2%
Education Management
11.8%
Research
7.8%
Information Technology and Services
6.6%
Market Research
4.4%
Other
48.2%
Most Helpful Reviews
Medallia Customer Experience
Most Helpful Favorable Review
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Most Helpful Critical Review
Krissy D.
Verified User in Health, Wellness and Fitness
The only people who took the time to complete the surveys had a bad experience, which skewed the overall score.
Qualtrics Strategy & Research
Most Helpful Favorable Review
Kerry M.
Verified User in Hospital & Health Care
Qualtrics is a powerful and versatile tool that goes way beyond normal a normal survey solution. The great online documentation and the fast, friendly, and comprehensive support provided by the Qualtrics team enable novice and experienced users alike to use...
Most Helpful Critical Review
Verified User in Banking
There is nothing that I dislike about this program
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Kerry M.
Verified User in Hospital & Health Care
Qualtrics is a powerful and versatile tool that goes way beyond normal a normal survey solution. The great online documentation and the fast, friendly, and comprehensive support provided by the Qualtrics team enable novice and experienced users alike to use...
Krissy D.
Verified User in Health, Wellness and Fitness
The only people who took the time to complete the surveys had a bad experience, which skewed the overall score.
Verified User in Banking
There is nothing that I dislike about this program
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
What would be the best way to restart on the basics, as I am having a little trouble on trying to get and start an existing project
3 comments
MK
I highly recommend my users don't open Qualtrics until they've designed their survey/form/process "on paper." you shouldn't bother using Qualtrics until you...Read more
Are we the only organization having email deliverability issues to gmail accounts?
2 comments
JK
Bob - I recall we had similar reliability issues sending to Microsoft accounts a few years ago. It was solved by updating the sending email address for our...Read more
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