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- Kixie PowerCall & SMS
- PhoneBurner
- Kixie PowerCall & SMS-vs-PhoneBurner
Compare Kixie PowerCall & SMS and PhoneBurner 
At a Glance
Market Segments
Small-Business (83.2% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
Free Trial
Free Trial Per Month
Kixie PowerCall & SMS
Star Rating
(826)4.8 out of 5
Market Segments
Small-Business (83.2% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansPhoneBurner
Star Rating
(260)4.7 out of 5
Market Segments
Small-Business (78.2% of reviews)
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PhoneBurner's Call Recording feature is exceptional, with a score of 9.9, allowing for high-quality recordings that are crucial for training and compliance. In contrast, Kixie's Call Recording is rated slightly lower at 9.6, which some users feel may not meet their stringent recording needs.
- Reviewers mention that PhoneBurner's CRM Integration is highly rated at 9.6, making it easy to sync with popular CRM systems, which enhances workflow efficiency. Kixie also offers CRM integration but scores a bit lower at 9.1, leading some users to feel it lacks the seamlessness found in PhoneBurner.
- G2 users highlight PhoneBurner's Lead Qualification feature, scoring 9.0, as a standout for its effectiveness in filtering and prioritizing leads. Kixie's lead qualification is rated at 9.0 as well, but some users feel it lacks the depth of customization that PhoneBurner offers.
- Users on G2 appreciate PhoneBurner's Two-Way Text Messaging feature, which scores 9.4, allowing for effective communication with leads. Kixie's similar feature is rated lower at 9.1, with some reviewers noting that it could benefit from more robust functionalities.
- Reviewers mention that PhoneBurner's Progressive Dialing feature, rated at 9.4, is particularly effective for increasing call volume without overwhelming agents. Kixie's Progressive Dialing also scores 9.4, but users report that PhoneBurner's implementation feels more intuitive and user-friendly.
- Users say that PhoneBurner's Quality of Support is rated at 9.6, with many praising the responsiveness and helpfulness of the support team. Kixie's support is also rated at 9.6, but some users feel that the response times can be slower compared to PhoneBurner, especially during peak hours.
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Contact Center
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Pricing
Entry-Level Pricing
Kixie PowerCall & SMS
Integrated
Free Trial
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
Free Trial
Kixie PowerCall & SMS
Free Trial is available
PhoneBurner
Free Trial is available
Ratings
Meets Requirements
9.3
709
9.4
224
Ease of Use
9.4
723
9.3
226
Ease of Setup
9.2
419
9.1
120
Ease of Admin
9.1
290
9.1
81
Quality of Support
9.6
702
9.6
225
Has the product been a good partner in doing business?
9.2
289
9.6
78
Product Direction (% positive)
9.5
714
9.3
212
Features by Category
Lead Facilitation
Feature Not Available
Not enough data
9.0
71
Not enough data
9.1
77
Not enough data
8.9
72
Not enough data
Organization
9.0
48
Not enough data
9.1
73
Not enough data
9.3
81
Not enough data
Performance Analysis
9.5
76
Not enough data
9.6
82
Not enough data
Sales Analysis
9.4
68
Not enough data
9.3
71
Not enough data
Generative AI
9.2
35
Not enough data
9.6
34
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.2
144
Not enough data
9.0
138
Not enough data
9.5
177
Not enough data
9.0
139
Not enough data
9.6
172
Not enough data
8.9
129
Not enough data
9.1
141
Not enough data
Repeatability and Reportability
9.1
139
Not enough data
9.3
141
Not enough data
9.3
146
Not enough data
9.2
139
Not enough data
8.7
119
Not enough data
AI and Automation
9.1
127
Not enough data
8.9
122
Not enough data
8.9
119
Not enough data
9.0
113
Not enough data
8.7
113
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.2
287
|
Verified
9.3
154
|
Verified
9.3
274
|
Verified
9.3
139
|
Verified
9.1
252
Feature Not Available
Agent Tools
8.9
248
|
Verified
8.9
105
|
Verified
8.7
246
|
Verified
8.1
86
8.8
259
|
Verified
8.9
130
|
Verified
9.6
308
|
Verified
9.2
133
|
Verified
Automation
9.0
249
|
Verified
Feature Not Available
8.9
231
Feature Not Available
9.0
244
|
Verified
8.4
92
|
Verified
9.0
241
8.9
113
9.0
264
|
Verified
8.5
111
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.9
17
Not enough data
9.5
16
Not enough data
9.8
16
Not enough data
9.8
17
Not enough data
Agent Performance Management
9.0
15
Not enough data
7.9
16
Not enough data
8.8
16
Not enough data
Generative AI
8.4
17
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
8.7
78
Not enough data
9.4
89
Not enough data
8.8
75
Not enough data
9.2
80
Not enough data
8.8
65
Not enough data
8.7
72
Not enough data
9.3
89
Not enough data
9.1
80
Not enough data
SMS Platform
9.3
84
Not enough data
9.2
82
Not enough data
8.7
68
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
75
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.6
102
Not enough data
8.6
69
Not enough data
8.7
69
Not enough data
9.1
101
Not enough data
8.8
90
Not enough data
Generative AI
8.7
63
Not enough data
Functions
9.3
87
Not enough data
9.1
85
Not enough data
9.3
84
Not enough data
9.0
80
Not enough data
9.4
85
Not enough data
9.1
87
Not enough data
9.2
89
Not enough data
9.1
86
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
90
Not enough data
9.5
90
Not enough data
9.3
93
Not enough data
9.5
91
Not enough data
9.0
73
Not enough data
Platform
9.2
66
Not enough data
8.8
76
Not enough data
9.3
75
Not enough data
9.4
83
Not enough data
9.2
79
Not enough data
9.3
68
Not enough data
9.4
72
Not enough data
Generative AI
8.5
54
Not enough data
Workforce Management
9.5
85
Not enough data
9.3
77
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.5
88
Not enough data
9.5
87
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.8
83
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
67
|
Verified
Not enough data
9.6
70
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
9.6
69
Not enough data
9.8
81
Not enough data
9.7
59
Not enough data
Advanced Features
9.5
65
Not enough data
9.6
61
|
Verified
Not enough data
9.8
80
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.6
62
Not enough data
8.8
68
Not enough data
Feature Not Available
Not enough data
8.9
72
Not enough data
Personalization
9.1
71
Not enough data
9.2
72
Not enough data
9.4
81
Not enough data
9.2
67
Not enough data
Administrative
9.5
80
Not enough data
9.2
63
Not enough data
9.1
62
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Feature Not Available
Not enough data
9.0
42
Not enough data
9.0
41
Customizations
Not enough data
9.4
48
Not enough data
9.3
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
52
Generative AI
Not enough data
Feature Not Available
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.7
320
9.1
112
9.3
256
8.8
100
9.5
289
9.2
113
9.6
315
9.4
92
Not enough data
Not enough data
Contacts
9.2
285
9.4
125
9.1
267
9.1
116
9.3
272
9.2
116
Insights
9.4
277
9.3
127
9.4
283
9.4
128
9.5
280
9.6
128
8.8
225
9.2
119
9.0
220
9.1
119
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.6
71
Not enough data
9.3
68
Not enough data
9.1
37
Not enough data
Feature Not Available
Not enough data
Feedback
9.6
64
Not enough data
9.7
62
Not enough data
9.6
59
Not enough data
9.4
66
Not enough data
9.5
68
Not enough data
9.2
68
Not enough data
9.3
61
Not enough data
Generative AI
8.4
29
Not enough data
Categories
Categories
Shared Categories
Kixie PowerCall & SMS and PhoneBurner are categorized as Auto Dialer and Outbound Call Tracking
Unique Categories
Kixie PowerCall & SMS is categorized as SMS Marketing, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Performance Management, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, and Conversation Intelligence
PhoneBurner is categorized as Email Tracking and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Kixie PowerCall & SMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.3%
Marketing and Advertising
11.1%
Real Estate
9.5%
Insurance
8.5%
Computer Software
6.0%
Other
53.5%
Financial Services
15.6%
Insurance
15.2%
Real Estate
10.1%
Marketing and Advertising
7.4%
Information Technology and Services
6.6%
Other
45.1%
Most Helpful Reviews
Kixie PowerCall & SMS
Most Helpful Favorable Review
Raymond James i.
Verified User in Real Estate
Very easy UI, does not require a learning curve, intuitive "click to call" Local presence function (OMGreat) recording of all calls with no drama easy history of calls , by number, or name, or call time, or...
Most Helpful Critical Review
Jason B.
Verified User in Hospitality
The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not...
PhoneBurner
Most Helpful Favorable Review
Tim P.
Verified User in Marketing and Advertising
PhoneBurners integration with my Zoho Dbase was seamless and easy to integrate
Most Helpful Critical Review
Verified User in Security and Investigations
If anything, how you cannot remove a mass number of accounts from a specific folder via a CSV.
Raymond James i.
Verified User in Real Estate
Very easy UI, does not require a learning curve, intuitive "click to call" Local presence function (OMGreat) recording of all calls with no drama easy history of calls , by number, or name, or call time, or...
Tim P.
Verified User in Marketing and Advertising
PhoneBurners integration with my Zoho Dbase was seamless and easy to integrate
Jason B.
Verified User in Hospitality
The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not...
Verified User in Security and Investigations
If anything, how you cannot remove a mass number of accounts from a specific folder via a CSV.
Discussions
Do you offer a longer cord on the headset?
1 comment
Official Response from Kixie PowerCall & SMS
You can utilize wireless headsets with Kixie!Read more
What would be the best way to import leads to hubspot to be used on kixie
1 comment
Official Response from Kixie PowerCall & SMS
The main thing to do is ensure you
1) upload the contacts with a phone number
2) make sure the phone number is a standard phone number field - not a...Read more
What is the best way to avoid being confused with Spam with using the local presence feature?
1 comment
JK
Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbersRead more
What is a PhoneBurner?
2 comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How does PhoneBurner improve sales call productivity?
1 comment
LD
By allowing you to upload all your contacts into the program. It allows you to make dials consistently and effectively. Read more
How does PhoneBurner differ from other dialers?
1 comment
Official Response from PhoneBurner
PhoneBurner is 100% delay free. Unlike auto and predictive dialers, there's no awkward or off-putting pause. Conversations start naturally and contacts won't...Read more
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