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Compare JivoChat and Tidio 
At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Small-Business (91.0% of reviews)
Entry-Level Pricing
No pricing available
Free Per Month
JivoChat
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about JivoChatTidio
Star Rating
(1,754)4.7 out of 5
Market Segments
Small-Business (91.0% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that JivoChat excels in its live chat functionality, receiving a high score of 9.6, while Tidio also performs well with a score of 9.4. Reviewers mention that JivoChat's interface is particularly user-friendly, making it easy for agents to manage conversations effectively.
- Reviewers mention that Tidio offers a free entry-level price, which is appealing for small businesses looking to minimize costs. In contrast, JivoChat does not have a free tier, which may deter budget-conscious users.
- G2 users highlight JivoChat's strong ticket management features, particularly in ticket creation and response user experience, scoring 8.8 and 8.7 respectively. Users on G2 note that Tidio's ticketing system, while functional, does not match the same level of user experience as JivoChat.
- Users say that Tidio shines in its multi-channel coverage, particularly with social media integration, scoring 8.8, while JivoChat's multi-channel coverage is rated lower at 7.9. Reviewers mention that Tidio's ability to connect with various platforms enhances customer engagement.
- Reviewers mention that JivoChat's customization options are robust, scoring 9.2, allowing businesses to tailor the chat experience to their brand. In comparison, Tidio's customization score of 9.1 is still strong but slightly less flexible according to user feedback.
- Users report that both platforms have strong support quality, with Tidio scoring 9.3 and JivoChat at 9.0. However, reviewers mention that Tidio's support is often more responsive, which can be crucial for businesses needing immediate assistance.
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Pricing
Entry-Level Pricing
JivoChat
No pricing availableTidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
JivoChat
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
9.3
39
9.2
1,230
Ease of Use
9.6
40
9.3
1,247
Ease of Setup
9.5
29
9.2
995
Ease of Admin
9.5
29
9.3
907
Quality of Support
8.9
41
9.2
1,079
Has the product been a good partner in doing business?
9.1
29
9.3
856
Product Direction (% positive)
8.8
40
9.2
1,098
Features by Category
Ticket and Case Management
Not enough data
8.8
63
Not enough data
8.7
61
Not enough data
8.8
67
Not enough data
8.9
68
Not enough data
8.4
54
Not enough data
8.8
61
Not enough data
8.4
58
Not enough data
8.7
58
Generative AI
Not enough data
7.4
32
Not enough data
7.3
31
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.0
63
Not enough data
8.9
61
Not enough data
9.3
69
Not enough data
8.3
57
Not enough data
7.5
52
Platform
Not enough data
9.1
80
9.3
39
|
Verified
9.0
664
|
Verified
Not enough data
9.1
83
Not enough data
8.9
85
Not enough data
8.5
69
Not enough data
9.0
81
Messenger
Not enough data
8.5
77
Not enough data
8.2
79
Not enough data
9.1
78
Not enough data
8.8
76
Channels
Not enough data
8.3
75
Not enough data
9.1
75
Not enough data
8.1
71
Not enough data
7.8
68
Not enough data
8.0
71
Customers
Not enough data
8.6
73
Not enough data
8.4
74
Not enough data
8.8
72
Not enough data
8.7
73
Not enough data
8.8
73
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.1
51
Not enough data
8.2
50
Not enough data
Feature Not Available
Design
Not enough data
8.4
49
Not enough data
7.5
51
Not enough data
7.9
51
Not enough data
8.2
49
Not enough data
8.3
50
Generative AI
Not enough data
7.8
32
Not enough data
7.7
31
Responses
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
8.5
9
Automation - AI Agents
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Platform
Not enough data
8.3
9
Not enough data
7.2
9
Not enough data
7.8
9
Autonomy - AI Agents
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
8.7
5
Generative AI
Not enough data
7.5
6
Not enough data
6.7
6
Responses
Not enough data
8.7
477
Not enough data
8.8
468
Not enough data
8.8
467
Not enough data
8.8
451
Not enough data
8.7
408
Platform
Not enough data
9.3
486
Not enough data
8.8
437
Not enough data
8.7
438
Not enough data
8.7
433
Not enough data
8.3
333
Not enough data
8.7
385
Not enough data
8.9
448
Generative AI
Not enough data
8.0
110
Not enough data
8.0
107
Conversational Platform
Not enough data
8.4
114
Not enough data
8.2
106
Not enough data
8.2
107
Not enough data
8.5
110
Support Automation
Not enough data
8.4
104
Not enough data
8.3
101
Not enough data
8.5
101
Not enough data
8.4
106
Generative AI
Not enough data
8.1
65
Not enough data
8.1
62
Customer Support
Not enough data
8.5
12
Not enough data
7.7
11
Not enough data
8.5
11
Automation
Not enough data
8.3
12
Not enough data
8.2
11
Not enough data
8.5
11
Artificial Intelligence
Not enough data
8.0
10
Not enough data
7.6
11
Not enough data
8.5
11
Data
Not enough data
8.7
94
Not enough data
8.7
92
Interaction
Not enough data
8.4
92
Not enough data
8.5
96
Not enough data
8.4
91
Not enough data
8.4
92
Not enough data
8.3
93
Learning
Not enough data
8.3
91
Not enough data
8.1
88
Content Generation
Not enough data
8.4
87
Not enough data
8.4
89
System
Not enough data
8.3
85
Not enough data
8.3
86
Not enough data
8.1
85
Not enough data
8.3
87
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
9.6
39
|
Verified
9.4
692
|
Verified
9.2
39
|
Verified
9.2
698
|
Verified
9.4
36
8.7
490
9.3
38
|
Verified
9.2
597
|
Verified
7.4
7
8.7
433
|
Verified
Internal Use
9.3
39
|
Verified
9.0
664
|
Verified
9.5
38
|
Verified
9.1
561
|
Verified
8.8
36
|
Verified
8.9
557
|
Verified
8.2
38
8.7
533
|
Verified
9.2
37
|
Verified
8.9
516
|
Verified
9.3
38
|
Verified
8.8
543
|
Verified
Generative AI
Not enough data
8.3
51
Self-Service Experience
Not enough data
8.8
86
Not enough data
8.8
78
Not enough data
Feature Not Available
Not enough data
8.9
84
Not enough data
9.0
85
Self-Service Platform
Not enough data
8.7
87
Not enough data
9.1
91
Not enough data
8.9
85
Not enough data
8.9
87
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0(won by default)
19
Not enough data
8.1(won by default)
19
Process
Not enough data
8.5(won by default)
35
Not enough data
8.8(won by default)
37
Not enough data
8.7(won by default)
33
Channels
Not enough data
9.1(won by default)
39
Not enough data
9.2(won by default)
40
Not enough data
9.6(won by default)
42
Not enough data
8.5(won by default)
34
Not enough data
8.8(won by default)
34
Insight
Not enough data
8.7(won by default)
33
Not enough data
8.5(won by default)
37
Not enough data
9.2(won by default)
42
Not enough data
9.4(won by default)
32
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
28
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
8.9
28
Not enough data
8.2
27
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.6
27
Not enough data
8.6
27
Not enough data
8.7
27
Not enough data
8.9
27
Automation
Not enough data
8.7
31
Not enough data
8.7
30
Not enough data
8.5
31
Autonomy
Not enough data
8.3
28
Not enough data
8.6
29
Not enough data
8.6
29
Not enough data
8.4
29
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
JivoChat has no unique categories
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
JivoChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.6%
Computer & Network Security
10.6%
Oil & Energy
6.4%
Retail
4.3%
Marketing and Advertising
4.3%
Other
31.9%
Retail
8.4%
Marketing and Advertising
7.4%
Computer Software
5.4%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.6%
Most Helpful Reviews
JivoChat
Most Helpful Favorable Review
Lain A.
Verified User in Information Technology and Services
Before knowing JivoChat we spent a good time reviewing other live chat programs, and JivoChat seemed perfect to us from the moment we saw it and even more when we deployed it on our website. From the first moment it has allowed us to communicate with our...
Most Helpful Critical Review
Adnan S.
Verified User in Retail
There is a lot of the functions, but they are not working. For example the Mandatory to listen for telephony channel is not working at all. The customer support not even reply to our account... Very bad quality of technical support.
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Rodrigo Leonardo C.
Verified User in Consumer Goods
The trial period is insufficient. It is not possible to evaluate the tool with such a short amount of time.
Lain A.
Verified User in Information Technology and Services
Before knowing JivoChat we spent a good time reviewing other live chat programs, and JivoChat seemed perfect to us from the moment we saw it and even more when we deployed it on our website. From the first moment it has allowed us to communicate with our...
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Adnan S.
Verified User in Retail
There is a lot of the functions, but they are not working. For example the Mandatory to listen for telephony channel is not working at all. The customer support not even reply to our account... Very bad quality of technical support.
Rodrigo Leonardo C.
Verified User in Consumer Goods
The trial period is insufficient. It is not possible to evaluate the tool with such a short amount of time.
Alternatives
Discussions
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