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Compare Jira Service Management and Vivantio 
At a Glance
Market Segments
Mid-Market (40.6% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
0/agent/month
Starting at $59.00 1 Agent License Per Month
Jira Service Management
Star Rating
(796)4.2 out of 5
Market Segments
Mid-Market (40.6% of reviews)
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansVivantio
Star Rating
(291)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Free Trial is available
Learn more about VivantioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in ticket response user experience, scoring 9.2 compared to Vivantio's 8.6. Reviewers mention that the intuitive interface allows for quicker resolutions, enhancing overall customer satisfaction.
- Reviewers mention that Vivantio shines in quality of support, achieving a score of 9.0, while Jira Service Management scores 8.2. Users on G2 appreciate the responsiveness and helpfulness of Vivantio's support team, which they find crucial for effective incident management.
- G2 users highlight that Jira Service Management offers superior ticket collaboration features, scoring 9.1 against Vivantio's 8.6. Reviewers say that the ability to easily collaborate on tickets leads to faster problem-solving and improved team communication.
- Users say that Vivantio provides a better ease of setup, with a score of 8.1 compared to Jira Service Management's 7.6. Reviewers mention that Vivantio's straightforward onboarding process makes it easier for teams to get started without extensive training.
- Reviewers mention that Jira Service Management has a more robust reporting and analytics feature, scoring 8.9 versus Vivantio's 8.2. Users report that the detailed insights provided by Jira help in making informed decisions and improving service delivery.
- Users on G2 report that Vivantio's SLA management is slightly better, with a score of 8.7 compared to Jira's 8.4. Reviewers say that Vivantio's clear SLA tracking helps teams stay accountable and meet customer expectations effectively.
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Customer Self-Service
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Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Vivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
Jira Service Management
Free Trial is available
Vivantio
Free Trial is available
Ratings
Meets Requirements
8.7
694
8.7
270
Ease of Use
8.1
698
8.6
271
Ease of Setup
7.7
308
8.1
138
Ease of Admin
7.7
286
8.4
143
Quality of Support
8.3
584
9.0
248
Has the product been a good partner in doing business?
8.6
264
8.9
137
Product Direction (% positive)
8.4
668
9.1
265
Features by Category
Ticket and Case Management
9.0
33
8.8
140
9.2
31
8.6
139
8.7
33
8.5
133
8.9
31
8.6
131
8.6
30
8.7
135
8.6
32
8.6
134
9.1
32
8.6
131
8.2
30
8.3
124
Generative AI
7.9
13
7.5
66
8.1
13
7.6
66
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
34
8.4
129
8.7
34
8.7
135
8.1
27
7.3
81
8.0
25
7.0
81
7.8
24
7.1
77
Platform
7.7
31
7.5
100
8.2
34
8.1
117
8.4
33
8.5
122
9.0
31
7.8
108
8.5
32
8.0
125
8.4
30
8.3
125
Administration
9.0
84
|
Verified
8.6
37
8.5
78
|
Verified
8.0
38
8.9
89
|
Verified
8.2
47
Service Desk
9.0
96
|
Verified
8.8
47
9.0
95
|
Verified
8.8
48
8.9
95
|
Verified
8.2
46
Management
9.1
72
|
Verified
8.2
46
9.0
67
|
Verified
8.8
44
8.8
68
|
Verified
8.9
38
8.8
63
|
Verified
8.5
36
8.6
59
|
Verified
8.5
28
Functionality
9.1
76
|
Verified
8.8
48
9.0
68
8.8
40
8.7
73
|
Verified
8.6
39
8.9
72
|
Verified
8.1
44
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.0
79
|
Verified
Not enough data
9.1
83
|
Verified
Not enough data
9.1
83
|
Verified
Not enough data
9.7
6
Not enough data
Management Tools
9.1
83
|
Verified
Not enough data
8.9
82
|
Verified
Not enough data
9.2
71
|
Verified
Not enough data
Generative AI
8.2
13
Not enough data
8.7
13
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
47
Self-Service Experience
Not enough data
8.0
70
Not enough data
8.0
72
Not enough data
8.1
58
Not enough data
7.9
57
Not enough data
8.1
75
Self-Service Platform
Not enough data
8.3
72
Not enough data
8.4
70
Not enough data
7.5
53
Not enough data
8.3
65
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
225
8.5
132
8.7
234
8.8
147
8.7
244
8.7
154
8.3
200
8.1
131
8.3
197
8.1
125
Reporting
8.4
230
8.2
149
8.4
224
8.2
138
7.9
155
8.0
116
Access & Usability
7.8
151
7.4
109
8.5
199
8.4
141
8.4
162
8.4
118
8.3
158
8.2
105
Agentic AI - Service Desk
Not enough data
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Vivantio are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
Jira Service Management is categorized as Incident Management and IT Alerting
Vivantio is categorized as HR Service Delivery, IT Asset Management, HR Case Management, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.4%
Computer Software
16.3%
Internet
5.4%
Financial Services
4.7%
Telecommunications
3.6%
Other
39.6%
Information Technology and Services
19.0%
Outsourcing/Offshoring
14.5%
Telecommunications
7.6%
Hospital & Health Care
3.4%
Facilities Services
3.4%
Other
52.1%
Most Helpful Reviews
Jira Service Management
Most Helpful Favorable Review
TINCY G.
Verified User in Information Technology and Services
The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...
Most Helpful Critical Review
Verified User in Financial Services
Everything is so poorly built the features are built for 1960 and dont work for modern day IT
Vivantio
Most Helpful Favorable Review
chandrashekar R.
Verified User in Information Technology and Services
Accessing and features reporting pulling , time tracking , this has been the the best experience i have ever had comparing all the vivanta's. Every one is so super good and well trained that there is no scope of errors. Vivantio’s client management...
Most Helpful Critical Review
maryfel France s.
Verified User in Computer Games
hard to log in and non so far. and nothing
TINCY G.
Verified User in Information Technology and Services
The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...
chandrashekar R.
Verified User in Information Technology and Services
Accessing and features reporting pulling , time tracking , this has been the the best experience i have ever had comparing all the vivanta's. Every one is so super good and well trained that there is no scope of errors. Vivantio’s client management...
Verified User in Financial Services
Everything is so poorly built the features are built for 1960 and dont work for modern day IT
maryfel France s.
Verified User in Computer Games
hard to log in and non so far. and nothing
Alternatives
Discussions
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
Are there any plans for a mobile app?
3 comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
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