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- IBM watsonx Assistant-vs-Oracle Digital Assistant Cloud
Compare IBM watsonx Assistant and Oracle Digital Assistant Cloud 
At a Glance
Market Segments
Enterprise (43.1% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Free
No pricing available
IBM watsonx Assistant
Star Rating
(327)4.4 out of 5
Market Segments
Enterprise (43.1% of reviews)
Entry-Level Pricing
Free
Browse all 3 pricing plansOracle Digital Assistant Cloud
Star Rating
(10)4.6 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle Digital Assistant CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM watsonx Assistant excels in its Natural Language Understanding (NLU) capabilities, scoring 9.1, which reviewers mention allows for more accurate and context-aware interactions compared to Oracle Digital Assistant Cloud's score of 8.6.
- Reviewers mention that the Conversation Editor in IBM watsonx Assistant is highly rated at 9.0, providing a user-friendly interface for building conversational flows, while Oracle Digital Assistant Cloud's editor, although effective, does not receive the same level of praise, scoring lower in user satisfaction.
- G2 users highlight that IBM watsonx Assistant's AI Text Generation feature is rated at 8.7, which reviewers say enhances the quality of automated responses, whereas Oracle Digital Assistant Cloud's similar feature scores lower at 8.6, indicating less satisfaction in this area.
- Users on G2 report that IBM watsonx Assistant has a strong performance in Sales Follow-Up automation, scoring 9.3, which reviewers mention significantly improves lead management, while Oracle Digital Assistant Cloud does not match this level of effectiveness.
- Reviewers mention that IBM watsonx Assistant's product direction is rated at 9.2, indicating a positive outlook for future updates and features, while Oracle Digital Assistant Cloud achieves a perfect score of 10.0, suggesting a strong commitment to ongoing development.
- Users say that the integration capabilities of IBM watsonx Assistant, rated at 8.9, are robust, allowing for seamless connections with various platforms, while Oracle Digital Assistant Cloud, although effective, does not provide the same level of integration flexibility, which some users find limiting.
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Pricing
Entry-Level Pricing
IBM watsonx Assistant
Lite (Digital only)
Free
Everything you need to get started, free for as long as you need it
- Pre-built webchat interface
- Limited to 1,000 users / month
- 5 skills
Oracle Digital Assistant Cloud
No pricing availableFree Trial
IBM watsonx Assistant
Free Trial is available
Oracle Digital Assistant Cloud
No trial information availableRatings
Meets Requirements
8.5
226
9.3
7
Ease of Use
8.5
233
9.0
7
Ease of Setup
8.1
159
9.2
6
Ease of Admin
7.9
139
Not enough data
Quality of Support
8.1
206
8.6
7
Has the product been a good partner in doing business?
8.4
137
Not enough data
Product Direction (% positive)
9.2
208
10.0
7
Features by Category
Responses
8.9
49
Not enough data
8.8
49
Not enough data
9.1
49
Not enough data
Automation - AI Agents
8.9
6
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Platform
9.0
48
Not enough data
8.9
49
Not enough data
8.5
44
Not enough data
Autonomy - AI Agents
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
8.7
5
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.6
23
Not enough data
8.8
23
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
IBM watsonx Assistant and Oracle Digital Assistant Cloud are categorized as Bot Platforms
Unique Categories
IBM watsonx Assistant is categorized as AI Customer Support Agents and AI Agents For Business Operations
Oracle Digital Assistant Cloud has no unique categories
Reviews
Reviewers' Company Size
IBM watsonx Assistant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Digital Assistant Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.0%
Computer Software
12.7%
Banking
5.9%
Telecommunications
5.2%
Automotive
4.2%
Other
53.9%
Computer Software
25.0%
Wholesale
12.5%
Retail
12.5%
Renewables & Environment
12.5%
Marketing and Advertising
12.5%
Other
25.0%
Most Helpful Reviews
IBM watsonx Assistant
Most Helpful Favorable Review
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Most Helpful Critical Review
suresh k.
Verified User in Banking
It's creating confusion among the people for Watson products; not good to release multiple products for the same functionality; better to add features for existing products instead of producing various products
Oracle Digital Assistant Cloud
Most Helpful Favorable Review
Angela Riccel D.
Verified User in Veterinary
It ease and helps individuals with communications
Most Helpful Critical Review
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Angela Riccel D.
Verified User in Veterinary
It ease and helps individuals with communications
suresh k.
Verified User in Banking
It's creating confusion among the people for Watson products; not good to release multiple products for the same functionality; better to add features for existing products instead of producing various products
Discussions
Is IBM Watson assistant free?
2 comments
LS
You can start for free, small scale up to 1000 Monthly users and 10000 messages per month.
https://www.ibm.com/products/watson-assistant/pricing
Then pay...Read more
How can I learn advance level learning of IBM Watson?
1 comment
SB
You could take the watson assistant foundation course and earn an IBM certified Acclaim badge for...Read more
How can I integrate Watson Assistant to Watson Language Translator
1 comment
SB
Here is an example integration by the leader of the product management team in 2018 including links to code...Read more
Oracle Digital Assistant Cloud has no discussions with answers
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