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Compare HubSpot Sales Hub and Scratchpad 
At a Glance
Market Segments
Small-Business (61.9% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
$0.00
$0.00 Per Month
HubSpot Sales Hub
Star Rating
(12,383)4.4 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansScratchpad
Star Rating
(1,489)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HubSpot Sales Hub excels in Email Marketing with a rating of 8.8, while Scratchpad falls short with a rating of 7.1. Reviewers mention that HubSpot's email features are robust and user-friendly, making it easier to manage campaigns effectively.
- Reviewers mention that Scratchpad shines in Ease of Use with a score of 9.6 compared to HubSpot's 8.7. Users on G2 appreciate Scratchpad's intuitive interface, which simplifies the sales process and reduces the learning curve for new users.
- G2 users highlight that HubSpot Sales Hub offers superior Opportunity & Pipeline Management with a rating of 8.5, while Scratchpad impresses with a higher score of 9.5. Reviewers say that Scratchpad's pipeline features are more streamlined, allowing for better tracking and management of sales opportunities.
- Users report that HubSpot's Quality of Support is rated at 8.6, which is lower than Scratchpad's impressive 9.7. Reviewers mention that Scratchpad's support team is responsive and helpful, enhancing the overall user experience.
- Reviewers mention that HubSpot Sales Hub has a strong CRM Integration score of 8.9, while Scratchpad leads with a score of 9.5. Users on G2 appreciate Scratchpad's seamless integration capabilities, which allow for better data synchronization and workflow efficiency.
- Users say that HubSpot's Sales Force Automation features, particularly in Contact & Account Management, are rated at 8.7, while Scratchpad scores higher at 9.3. Reviewers mention that Scratchpad's tools for managing contacts are more effective and user-friendly, making it easier to maintain customer relationships.
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Pricing
Entry-Level Pricing
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Free Trial
HubSpot Sales Hub
Free Trial is available
Scratchpad
Free Trial is available
Ratings
Meets Requirements
8.6
9,345
9.2
972
Ease of Use
8.7
9,774
9.6
983
Ease of Setup
8.4
3,813
9.4
113
Ease of Admin
8.6
2,985
9.0
76
Quality of Support
8.6
8,419
9.7
895
Has the product been a good partner in doing business?
8.8
2,941
9.6
76
Product Direction (% positive)
8.7
8,929
9.3
819
Features by Category
Sales Force Automation
8.7
5751
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
5600
|
Verified
Not enough data
8.5
5800
|
Verified
Not enough data
7.8
3920
|
Verified
Not enough data
8.5
4770
|
Verified
Not enough data
7.8
2978
|
Verified
Not enough data
7.9
2886
|
Verified
Not enough data
8.2
2181
Not enough data
Marketing Automation
8.7
5109
|
Verified
Not enough data
8.5
4783
|
Verified
Not enough data
8.8
4913
|
Verified
Not enough data
8.2
4178
|
Verified
Not enough data
Customer Support
8.3
3373
|
Verified
Not enough data
8.2
2205
Not enough data
8.5
3036
|
Verified
Not enough data
8.1
3025
|
Verified
Not enough data
8.3
3262
|
Verified
Not enough data
Reporting & Analytics
8.2
5494
|
Verified
Not enough data
8.4
5852
|
Verified
Not enough data
8.0
4034
|
Verified
Not enough data
Mobile & Social
8.0
3560
|
Verified
Not enough data
8.1
2215
|
Verified
Not enough data
7.7
3880
|
Verified
Not enough data
Platform
8.1
2660
|
Verified
Not enough data
8.3
2275
|
Verified
Not enough data
8.5
2737
|
Verified
Not enough data
8.2
2048
|
Verified
Not enough data
7.6
1748
Not enough data
8.0
2350
|
Verified
Not enough data
8.7
2743
|
Verified
Not enough data
8.1
1443
Not enough data
Integration
8.4
2072
|
Verified
Not enough data
8.2
2178
|
Verified
Not enough data
8.2
2041
|
Verified
Not enough data
Generative AI
7.4
464
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
501
7.7
53
8.6
597
8.8
61
8.9
625
8.8
72
8.9
632
8.3
61
Organization
9.0
654
9.6
168
8.8
640
9.7
162
8.7
578
9.1
124
Performance Analysis
8.3
532
8.3
68
8.8
641
8.6
81
Sales Analysis
8.5
537
8.6
75
8.7
593
9.5
111
Generative AI
8.1
135
6.6
17
8.2
134
6.2
17
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.8
1430
8.9
182
9.0
1472
6.4
116
8.3
1245
5.0
100
8.2
1149
6.4
85
8.8
1321
9.5
194
8.7
1185
7.6
130
8.6
1112
8.6
148
Repeatability and Reportability
8.6
1285
7.9
143
8.7
1350
9.0
171
8.6
1327
8.8
155
8.2
1202
7.2
118
Feature Not Available
5.6
96
AI and Automation
8.3
1059
7.8
129
8.2
1026
7.0
110
8.2
1017
6.1
95
7.9
897
5.5
94
7.8
845
5.5
95
Generative AI
7.4
307
5.4
74
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.3
274
Not enough data
8.0
242
5.7
5
8.1
252
4.0
5
Feature Not Available
4.7
5
Agent Performance Management
Feature Not Available
4.0
5
7.6
217
Not enough data
7.8
227
Not enough data
Generative AI
7.6
87
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
8.3
474
Not enough data
9.0
669
Not enough data
8.4
537
Not enough data
8.5
526
Not enough data
7.8
438
Not enough data
Branding & Customizatio
8.6
578
Not enough data
8.8
597
Not enough data
8.5
520
Not enough data
Automatic Rules & Configurations
8.7
572
Not enough data
8.9
580
Not enough data
8.5
538
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.0
684
Feature Not Available
8.2
761
|
Verified
7.4
146
7.7
632
|
Verified
Feature Not Available
8.4
856
7.1
129
Personalization
8.5
878
Feature Not Available
8.5
1007
|
Verified
8.9
260
8.8
1106
|
Verified
9.1
262
8.5
901
|
Verified
8.1
165
Administrative
8.6
934
|
Verified
9.4
280
8.5
815
|
Verified
8.2
147
8.4
773
8.0
143
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.7
1958
Not enough data
8.8
1950
Not enough data
Feature Not Available
Not enough data
Customizations
8.8
2001
Not enough data
8.9
2002
Not enough data
8.8
2093
Not enough data
Feature Not Available
Not enough data
8.9
2079
Not enough data
Generative AI
7.6
366
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.4
1224
8.3
42
8.5
1296
8.0
42
8.2
1166
7.4
38
8.7
1420
9.1
46
8.4
1259
9.2
40
Predictive Analytics
8.2
1220
7.1
39
8.2
1180
8.5
39
7.8
1010
8.1
38
8.0
1140
8.6
43
Sales Management
8.8
1433
9.3
46
8.0
1124
7.1
40
8.5
1284
8.4
41
8.9
1495
8.6
43
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.6
1119
Not enough data
8.2
913
Not enough data
8.6
1081
Not enough data
8.7
1111
Not enough data
Contacts
8.7
1186
Not enough data
8.5
1030
Not enough data
8.7
1090
Not enough data
Insights
9.1
1277
Not enough data
8.7
1119
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1024
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.2
6
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
Not enough data
Feedback
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
8.3
5
Not enough data
6.0
5
Not enough data
10.0
7
Not enough data
8.3
5
Not enough data
7.5
6
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
8.4
721
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
733
Not enough data
8.4
719
Not enough data
Analytics
8.5
798
Not enough data
8.5
801
Not enough data
8.5
745
Not enough data
8.3
722
Not enough data
Presentation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Sales Hub and Scratchpad are categorized as Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Analytics, and Sales Performance Management
Unique Categories
HubSpot Sales Hub is categorized as Business Scheduling, Sales Enablement, Outbound Call Tracking, Visitor Identification, Email Tracking, CRM, and AI Agents For Business Operations
Scratchpad is categorized as Productivity Bots and Sales Coaching
Reviews
Reviewers' Company Size
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scratchpad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.0%
Information Technology and Services
12.2%
Marketing and Advertising
10.0%
Financial Services
4.3%
Education Management
3.2%
Other
54.4%
Computer Software
45.6%
Information Technology and Services
19.0%
Financial Services
4.1%
Marketing and Advertising
3.0%
Telecommunications
2.3%
Other
26.0%
Most Helpful Reviews
HubSpot Sales Hub
Most Helpful Favorable Review
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Most Helpful Critical Review
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Scratchpad
Most Helpful Favorable Review
Arielle D.
Verified User in Computer Software
If leadership at my company took away Scratchpad, they'd no doubt have a hugely disappointed group of AEs on their hands. My entire team LOVES this tool - it's intuitive, efficient, & 10x faster than using Salesforce to update opportunities or pipeline....
Most Helpful Critical Review
Andrew T.
Verified User in Information Technology and Services
I dislike how it takes over every new window I open on Chrome. It's not a big enough impact to my day where I would want it to open everytime I utilize Chrome.
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Arielle D.
Verified User in Computer Software
If leadership at my company took away Scratchpad, they'd no doubt have a hugely disappointed group of AEs on their hands. My entire team LOVES this tool - it's intuitive, efficient, & 10x faster than using Salesforce to update opportunities or pipeline....
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Andrew T.
Verified User in Information Technology and Services
I dislike how it takes over every new window I open on Chrome. It's not a big enough impact to my day where I would want it to open everytime I utilize Chrome.
Discussions
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
What's a scratchpad?
8 comments
KP
Scratchpad is the name of the software that helps sales reps use Salesforces easily and more efficiently by directly integrateing to Salesforce to do things...Read more
How do you get Scratchpad on Google Chrome?
3 comments
BG
Here's a help center article with a little more information for you: https://help.scratchpad.com/en/articles/6454935-chrome-extension-vs-web-appRead more
Can I share my scratch pad with the other users in org
2 comments
AD
Yes, their is a share function for pipeline (list views) as well as the ability to make public to the org. Read more
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