Compare Gupshup and MSG91 
- Users report that Gupshup excels in its Proactive Engagement feature, scoring a remarkable 9.0, which allows businesses to initiate conversations with customers effectively. In contrast, MSG91 does not have a comparable feature that stands out in this area.
- Reviewers mention that Gupshup's API Call Speed is rated at 8.0, which is decent, but MSG91 outperforms it with a score of 8.9, indicating faster response times for API calls, a critical factor for developers integrating messaging solutions.
- G2 users highlight that Gupshup offers a wider variety of communication options, scoring 8.3 in Communication Varieties, while MSG91 falls short with a score of 6.7, limiting the flexibility for businesses looking to engage customers through multiple channels.
- Users on G2 report that Gupshup's Ease of Integration is rated at 8.5, making it user-friendly for businesses looking to implement the software quickly. MSG91, however, has a lower score of 8.1, which may indicate a more complex integration process.
- Reviewers mention that Gupshup's Customization Interface is rated at 7.4, allowing for some level of personalization, but MSG91's interface is perceived as more user-friendly, scoring 8.5 in Ease of Admin, which can enhance the overall user experience.
- Users say that Gupshup's Quality of Support is rated at 8.4, reflecting a strong commitment to customer service, while MSG91's support is rated at 8.0, suggesting that Gupshup may provide a more reliable support experience for users facing issues.
The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised. The SPOCs from Gupshup are helpful, receptive, and solution-oriented. Very happy with overall services.
However, we faced issues in the following - 1. WhatsApp - Hassle in getting WhatsApp account created; TAT is high; the WhatsApp bot-development team is not experienced and reluctant to meet any new requirement that comes; we had to take production back...
Support from Mr. Hardik is really great! They helped us with basics. And now we're using their API for OTPs. The dashboard is easy to use. Love the simplicity.
Tech Support sucks. They will give you false deadlines to resolve the issue and All the time same excuse."We are working with our backend team regarding the issue". I don't understand how many years they will resolve the issue. Worst You can't contact them...
The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised. The SPOCs from Gupshup are helpful, receptive, and solution-oriented. Very happy with overall services.
Support from Mr. Hardik is really great! They helped us with basics. And now we're using their API for OTPs. The dashboard is easy to use. Love the simplicity.
However, we faced issues in the following - 1. WhatsApp - Hassle in getting WhatsApp account created; TAT is high; the WhatsApp bot-development team is not experienced and reluctant to meet any new requirement that comes; we had to take production back...
Tech Support sucks. They will give you false deadlines to resolve the issue and All the time same excuse."We are working with our backend team regarding the issue". I don't understand how many years they will resolve the issue. Worst You can't contact them...
