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Compare Google Workspace and Zoho Mail 
At a Glance
Market Segments
Small-Business (46.3% of reviews)
Small-Business (73.4% of reviews)
Entry-Level Pricing
$6.00 Per Month
0
Google Workspace
Star Rating
(43,366)4.6 out of 5
Market Segments
Small-Business (46.3% of reviews)
Entry-Level Pricing
$6.00 Per Month
Free Trial is available
Browse all 3 pricing plansZoho Mail
Star Rating
(705)4.4 out of 5
Market Segments
Small-Business (73.4% of reviews)
Entry-Level Pricing
0
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Google Workspace excels in collaboration tools, particularly with features like "Simultaneously Editing" and "Real-Time Communication," which received high ratings of 9.2 and 9.4 respectively. In contrast, Zoho Mail's collaboration features, while competent, do not match the same level of user satisfaction, with ratings of 8.7 for "Document Collaboration" and 8.4 for "Version Control."
- Reviewers mention that Google Workspace's "File Management" capabilities, such as "Device Syncing" and "Web Interface," are rated at 9.2 and 9.1, making it easier for users to access and manage files across devices. Zoho Mail, while functional, has lower ratings in this area, with "File Sharing" at 8.6, indicating a less seamless experience.
- G2 users highlight the superior "Ease of Setup" in Google Workspace, rated at 9.2, which allows businesses to get started quickly. In comparison, Zoho Mail's setup process is rated lower at 8.5, suggesting that users may face more challenges during initial configuration.
- Users on G2 appreciate Google Workspace's "Quality of Support," which is rated at 8.6, indicating a reliable support system. Conversely, Zoho Mail's support rating of 8.3 suggests that users may not receive the same level of assistance when encountering issues.
- Reviewers mention that Google Workspace's "Generative AI" features, particularly "AI Text Generation" and "AI Text Summarization," are rated at 8.5, showcasing its advanced capabilities. Zoho Mail, however, shines in this area with higher ratings of 9.0 for both features, indicating a stronger focus on AI-driven functionalities.
- Users say that Google Workspace's "Task Management" features, such as "Task Prioritization" and "To-Do Lists," are rated at 9.3 and 9.5, respectively, making it a robust tool for productivity. In contrast, Zoho Mail's task management features are rated lower, with "Task Management" at 8.4, suggesting less effectiveness in helping users stay organized.
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Pricing
Entry-Level Pricing
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Zoho Mail
Free
0
Get started for free!
- 5GB /User Mailbox Storage
- Online office apps (Writer, Sheet, Show)
- Integrated chat
Free Trial
Google Workspace
Free Trial is available
Zoho Mail
Free Trial is available
Ratings
Meets Requirements
9.1
34,554
8.9
593
Ease of Use
9.2
34,709
9.0
593
Ease of Setup
9.2
8,183
8.5
232
Ease of Admin
9.1
7,620
8.7
202
Quality of Support
8.6
27,250
8.3
523
Has the product been a good partner in doing business?
9.0
6,952
8.7
193
Product Direction (% positive)
8.7
33,279
8.5
575
Features by Category
File Management
9.2
7841
Not enough data
9.1
7898
Not enough data
9.0
7990
Not enough data
8.9
8028
Not enough data
9.0
7626
Not enough data
Agentic AI - Cloud Content Collaboration
7.6
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
Collaboration
9.0
7421
Not enough data
9.4
8193
Not enough data
9.2
7716
Not enough data
8.8
6705
Not enough data
Administration
9.1
5883
Not enough data
9.1
5661
Not enough data
8.9
5710
Not enough data
9.1
5673
Not enough data
8.4
6151
Not enough data
8.7
5164
Not enough data
9.1
6272
Not enough data
Platform
9.1
1563
Not enough data
9.3
1970
Not enough data
8.8
1582
Not enough data
8.8
1512
Not enough data
8.9
1356
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
8.7
1938
Not enough data
8.8
2075
Not enough data
8.6
1892
Not enough data
Business Instant Messaging
9.0
2035
Not enough data
8.9
2070
Not enough data
Business Instant Messaging
9.0
2117
Not enough data
9.1
2183
Not enough data
8.7
1737
Not enough data
Generative AI - Business Instant Messaging
8.3
135
Not enough data
AI - Business Instant Messaging
8.2
132
Not enough data
8.4
133
Not enough data
8.2
130
Not enough data
8.4
130
Not enough data
Agentic AI - Business Instant Messaging
8.5
20
Not enough data
8.3
20
Not enough data
Browser
Not enough data
9.9
13
Not enough data
9.5
13
Not enough data
9.6
12
User Tools
Not enough data
9.0
12
Not enough data
9.6
12
Not enough data
9.7
12
Editing Tools
Not enough data
9.3
12
Not enough data
9.5
11
Workspace Options
Not enough data
9.2
12
Not enough data
9.2
11
Presenter Tools
8.9
2554
Not enough data
8.4
2167
Not enough data
8.2
2049
Not enough data
8.7
2461
Not enough data
Conferencing Options
9.0
2808
Not enough data
9.0
2868
Not enough data
9.1
2955
Not enough data
Application Tools
8.7
2225
Not enough data
8.5
2297
Not enough data
9.1
2598
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Platform Basics
8.7
1534
Not enough data
8.8
1534
Not enough data
9.5
1557
Not enough data
Platform Content
8.6
1432
Not enough data
8.1
1443
Not enough data
8.3
1377
Not enough data
9.4
1527
Not enough data
Platform Additional Functionality
8.7
1336
Not enough data
9.1
1440
Not enough data
9.4
1462
Not enough data
Generative AI
8.4
313
Not enough data
8.1
307
Not enough data
7.8
303
Not enough data
8.4
308
Not enough data
7.5
301
Not enough data
8.1
304
Not enough data
8.0
303
Not enough data
Calculating
9.0
1512
Not enough data
8.9
1414
Not enough data
Insights
8.7
1383
Not enough data
8.9
1450
Not enough data
Editing
8.5
1388
Not enough data
9.4
1526
Not enough data
8.9
1453
Not enough data
Functionality
8.8
1256
Not enough data
9.2
1450
Not enough data
9.1
1472
Not enough data
9.6
1553
Not enough data
Applications
9.3
825
Not enough data
9.3
817
Not enough data
8.4
784
Not enough data
Collaboration
9.4
819
Not enough data
8.9
757
Not enough data
9.4
818
Not enough data
Management
9.2
810
Not enough data
9.1
797
Not enough data
9.5
821
Not enough data
Agentic AI - Office Suites
Not enough data
Not enough data
Not enough data
Not enough data
Task Creation
Not enough data
9.3
39
Not enough data
8.8
39
Not enough data
8.8
36
Not enough data
9.1
36
Task Management
Not enough data
9.3
39
Not enough data
9.5
40
Not enough data
8.9
37
Not enough data
9.2
38
Generative AI
Not enough data
9.3
12
Not enough data
9.6
12
Collaboration Tools
9.0
3572
Not enough data
9.0
1844
Not enough data
8.2
1491
Not enough data
9.0
1916
Not enough data
8.6
1673
Not enough data
Meeting Coordination
9.0
3488
Not enough data
8.5
2935
Not enough data
8.7
3220
Not enough data
9.1
1888
Not enough data
Software Type
9.0
3475
Not enough data
9.2
1949
Not enough data
8.7
1630
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
913
Not enough data
9.0
936
Not enough data
8.4
893
Not enough data
9.0
910
Not enough data
Survey Customization
8.5
768
Not enough data
8.4
815
Not enough data
8.6
813
Not enough data
8.4
661
Not enough data
Survey Insights
8.8
895
Not enough data
8.4
667
Not enough data
9.0
871
Not enough data
9.0
872
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
9.3
1075
9.0
57
9.1
1049
9.1
58
Shared Calendar
9.3
1087
9.2
57
9.1
1058
9.3
54
Accessibility
8.9
903
8.9
53
8.7
951
9.0
53
Integration
9.1
1009
9.2
53
9.0
995
9.3
49
8.9
998
9.3
52
Notifications
9.1
1033
9.2
52
8.8
904
9.0
49
Generative AI
7.9
427
8.4
24
8.1
434
8.7
24
7.9
432
8.4
24
Agentic AI - Calendar
Not enough data
Not enough data
Design
8.7
1061
Not enough data
8.5
1074
Not enough data
8.4
1066
Not enough data
Collaboration
9.4
1143
Not enough data
9.3
1133
Not enough data
File Types
9.2
1150
Not enough data
9.0
1121
Not enough data
8.7
900
Not enough data
Edit & Revise
9.1
1129
Not enough data
8.9
1092
Not enough data
9.2
1158
Not enough data
Integrate & Embed
9.3
1092
Not enough data
8.9
963
Not enough data
9.1
1033
Not enough data
Operating System
9.1
1009
Not enough data
9.0
991
Not enough data
8.3
764
Not enough data
Generative AI
8.3
424
Not enough data
8.4
420
Not enough data
7.9
413
Not enough data
8.1
416
Not enough data
8.0
411
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Data
9.3
36
Not enough data
9.2
36
Not enough data
Interaction
8.8
35
Not enough data
8.5
35
Not enough data
8.7
36
Not enough data
8.8
35
Not enough data
8.5
35
Not enough data
Learning
8.7
36
Not enough data
8.4
35
Not enough data
Content Generation
8.3
36
Not enough data
8.4
36
Not enough data
System
8.3
36
Not enough data
8.5
36
Not enough data
8.6
34
Not enough data
8.8
35
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
489
9.0
40
8.3
489
9.0
40
8.1
486
8.7
40
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Convenience and automation - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support and service - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced management and features - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Customizations
8.4
401
Not enough data
8.8
403
Not enough data
8.3
369
Not enough data
8.5
378
Not enough data
Growth
8.3
311
Not enough data
8.5
338
Not enough data
8.4
314
Not enough data
8.0
298
Not enough data
8.6
320
Not enough data
Content
8.8
366
Not enough data
8.8
379
Not enough data
8.7
374
Not enough data
8.5
120
Not enough data
Support
8.4
129
Not enough data
Categories
Categories
Shared Categories
Google Workspace and Zoho Mail are categorized as Note-Taking Software, Calendar, and Email
Unique Categories
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Survey, Video Conferencing, and AI Chatbots
Reviews
Reviewers' Company Size
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Mail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.6%
Information Technology and Services
8.5%
Computer Software
7.4%
Marketing and Advertising
6.5%
Higher Education
5.2%
Other
63.7%
Information Technology and Services
13.9%
Marketing and Advertising
8.4%
Computer Software
8.4%
Telecommunications
3.0%
Financial Services
2.7%
Other
63.7%
Most Helpful Reviews
Google Workspace
Most Helpful Favorable Review
Dariana C.
Verified User
In general term, I consider Google Docs to be a great place to have my documents organized, First of all, I got to say I love that this sites connects directly with my documents stored in my Drive account because I keep everything there and then I can read...
Most Helpful Critical Review
Jennifer L.
Verified User in Accounting
Everything. Especially when they deleted my app information upon cancelling the subscription with them. I lost all contacts and photos under my email account. Once you add GSuite to a free account you will no longer be using the app under the free...
Zoho Mail
Most Helpful Favorable Review
Verified User in Legal Services
I love the multiple tabs tha allow you to construct multiple emails by just moving through the tabs as opposed to Outlook 2013 where you have to click through multiple windows. It makes it easy to construct a well thought out but succinct biz email by...
Most Helpful Critical Review
Alberto B.
Verified User in Consumer Services
Poor support. We're having a problem receiving emails sent to email accounts hosted on ZoHo from a particular domain that worked fine till about a month ago. We can receive emails from this particular domain on other email accounts hosted by other email...
Dariana C.
Verified User
In general term, I consider Google Docs to be a great place to have my documents organized, First of all, I got to say I love that this sites connects directly with my documents stored in my Drive account because I keep everything there and then I can read...
Verified User in Legal Services
I love the multiple tabs tha allow you to construct multiple emails by just moving through the tabs as opposed to Outlook 2013 where you have to click through multiple windows. It makes it easy to construct a well thought out but succinct biz email by...
Jennifer L.
Verified User in Accounting
Everything. Especially when they deleted my app information upon cancelling the subscription with them. I lost all contacts and photos under my email account. Once you add GSuite to a free account you will no longer be using the app under the free...
Alberto B.
Verified User in Consumer Services
Poor support. We're having a problem receiving emails sent to email accounts hosted on ZoHo from a particular domain that worked fine till about a month ago. We can receive emails from this particular domain on other email accounts hosted by other email...
Discussions
Internet Connection
25 comments
LG
Yes it working on it asap it will be clear..Read more
Is there a way to see everyone all at once on the screen?
21 comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
Does this integrate well with other Zoho products?
7 comments
ST
Yes, for sure. Zoho mail can be integrated with other Zoho products seamlesslyRead more
Is Zoho Mail free?
4 comments
AH
There is a free version available but you can only use it with the online site or the zoho mail mobile app. It does not offer imap or pop for use with 3rd...Read more
How good is Zoho Mail?
3 comments
SS
A dependable and easy-to-use email service is Zoho Mail. It provides high security, a large feature set, and an easy-to-use interface. It's a good option for...Read more
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