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Compare Google Cloud Dialogflow and Voiceflow

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At a Glance
Google Cloud Dialogflow
Google Cloud Dialogflow
Star Rating
(135)4.4 out of 5
Market Segments
Small-Business (45.4% of reviews)
Information
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plans
Voiceflow
Voiceflow
Star Rating
(57)4.7 out of 5
Market Segments
Small-Business (59.6% of reviews)
Information
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Google Cloud Dialogflow excels in Natural Language Understanding (NLU) with a score of 9.4, making it a strong choice for applications requiring advanced conversational capabilities. In contrast, Voiceflow, while still effective, scores lower in this area, indicating that Dialogflow may provide a more nuanced understanding of user intent.
  • Reviewers mention that Voiceflow shines in ease of use, achieving a score of 9.0 compared to Dialogflow's 8.5. This suggests that Voiceflow may be more accessible for users who are new to building conversational interfaces, making it a preferred option for small businesses looking for a straightforward setup.
  • G2 users highlight that Voiceflow offers a free entry-level price, which is appealing for startups and small businesses. In comparison, Google Cloud Dialogflow operates on a Pay As You Go model, which may lead to higher costs as usage increases, potentially making it less attractive for budget-conscious users.
  • Users on G2 report that Voiceflow's integration capabilities are robust, scoring 9.2, which allows for seamless connections with various platforms. Dialogflow, while also strong in integrations with a score of 8.5, may not offer the same level of flexibility, particularly for users needing extensive third-party integrations.
  • Reviewers mention that Google Cloud Dialogflow has a higher rating for data security (9.0) compared to Voiceflow (8.8). This could be a critical factor for businesses that prioritize data protection and compliance, especially in regulated industries.
  • Users say that Voiceflow's conversational design tools, such as the Conversation Editor, score 9.0, making it easier to visualize and manage conversation flows. Dialogflow, while powerful, may require more technical expertise to navigate its features effectively, which could be a barrier for some users.
Featured Products
Pricing
Entry-Level Pricing
Google Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Browse all 4 pricing plans
Voiceflow
Sandbox
Free
Browse all 4 pricing plans
Free Trial
Google Cloud Dialogflow
Free Trial is available
Voiceflow
Free Trial is available
Ratings
Meets Requirements
8.6
104
8.8
56
Ease of Use
8.6
107
9.0
56
Ease of Setup
8.5
57
8.9
46
Ease of Admin
8.6
48
8.9
33
Quality of Support
8.4
92
8.8
52
Has the product been a good partner in doing business?
8.5
42
8.7
33
Product Direction (% positive)
8.8
105
9.6
55
Features by Category
Enterprise Search SoftwareHide 18 FeaturesShow 18 Features
8.8
18
Not enough data
Compatibility
8.9
17
Not enough data
8.9
17
Not enough data
8.5
18
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
8.7
17
Not enough data
9.0
17
Not enough data
8.5
17
Not enough data
8.9
15
Not enough data
9.2
18
Not enough data
Functionality
8.4
18
Not enough data
8.8
16
Not enough data
9.2
16
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
8.3
22
Responses
Not enough data
8.7
22
Not enough data
7.7
22
Not enough data
8.9
22
Automation - AI Agents
Not enough data
7.5
21
Not enough data
8.2
19
Not enough data
8.2
19
Not enough data
7.3
20
Not enough data
8.0
19
Platform
Not enough data
8.7
21
Not enough data
8.3
22
Not enough data
8.0
22
Autonomy - AI Agents
Not enough data
7.9
21
Not enough data
8.3
21
Not enough data
7.7
19
Not enough data
7.5
19
Generative AI
Not enough data
8.9
21
Not enough data
8.8
21
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
7.8
10
Support Automation
Not enough data
8.3
9
Not enough data
8.0
10
Not enough data
9.2
10
Not enough data
8.7
9
Generative AI
Not enough data
8.9
9
Not enough data
9.3
9
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.5
16
Customer Support
Not enough data
9.1
16
Not enough data
7.9
15
Not enough data
8.6
16
Automation
Not enough data
8.3
15
Not enough data
8.9
15
Not enough data
8.2
14
Artificial Intelligence
Not enough data
7.1
15
Not enough data
8.9
14
Not enough data
9.2
15
Data
8.8
11
8.8
25
9.7
10
8.5
25
Interaction
8.7
10
8.5
25
9.1
11
8.8
25
9.3
9
8.8
25
9.1
11
8.5
25
8.3
10
8.7
25
Learning
9.1
9
8.1
25
9.0
12
7.5
25
Content Generation
9.0
10
8.5
24
9.2
12
8.7
25
System
9.1
9
9.0
26
8.7
9
9.6
26
8.9
11
8.7
26
9.2
12
8.5
26
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.5
30
9.6
18
Generative AI
8.5
27
9.6
18
8.4
29
9.3
17
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI InfrastructureHide 14 FeaturesShow 14 Features
Not enough data
9.2
9
Scalability and Performance - Generative AI Infrastructure
Not enough data
9.3
9
Not enough data
9.0
7
Not enough data
9.3
9
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Feature Not Available
Not enough data
8.9
9
Not enough data
8.1
9
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Security and Compliance - Generative AI Infrastructure
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
8.9
9
Usability and Support - Generative AI Infrastructure
Not enough data
9.1
9
Not enough data
9.4
9
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Cloud Dialogflow
Google Cloud Dialogflow
Voiceflow
Voiceflow
Google Cloud Dialogflow and Voiceflow are categorized as AI Chatbots and Bot Platforms
Reviews
Reviewers' Company Size
Google Cloud Dialogflow
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
45.4%
Mid-Market(51-1000 emp.)
19.2%
Enterprise(> 1000 emp.)
35.4%
Voiceflow
Voiceflow
Small-Business(50 or fewer emp.)
59.6%
Mid-Market(51-1000 emp.)
19.3%
Enterprise(> 1000 emp.)
21.1%
Reviewers' Industry
Google Cloud Dialogflow
Google Cloud Dialogflow
Information Technology and Services
22.3%
Computer Software
20.8%
Consulting
5.4%
Telecommunications
4.6%
Hospital & Health Care
3.8%
Other
43.1%
Voiceflow
Voiceflow
Computer Software
12.3%
Real Estate
7.0%
Marketing and Advertising
7.0%
Consulting
5.3%
Retail
5.3%
Other
63.2%
Most Helpful Reviews
Google Cloud Dialogflow
Google Cloud Dialogflow
Most Helpful Favorable Review
AYUSH V.
AV
AYUSH V.
Verified User in Telecommunications

1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...

Most Helpful Critical Review
Verified User in Financial Services
GF
Verified User in Accounting

Getting started remains challenging and there are not enough templates that allow one to get started.

Voiceflow
Voiceflow
Most Helpful Favorable Review
Verified User
G
Verified User in Banking

I love that we're able to quickly create low-fi prototypes to troubleshoot conversation design and review with immediate team members.

Most Helpful Critical Review
Alternatives
Google Cloud Dialogflow
Google Cloud Dialogflow Alternatives
Kore.AI
Kore.AI
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IBM watsonx Assistant
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Amazon Lex
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Drift
Drift
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Voiceflow
Voiceflow Alternatives
Botpress
Botpress
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Kore.AI
Kore.AI
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Drift
Drift
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Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Discussions
Google Cloud Dialogflow
Google Cloud Dialogflow Discussions
What is Google Cloud Dialogflow used for?
2 comments
Mahendra S.
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Google Dialogflow free?
1 comment
Yugul S.
YS
yes some whatRead more
Is Dialogflow safe?
1 comment
AVANI S.
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
Voiceflow
Voiceflow Discussions
What is Voiceflow used for?
1 comment
Gerald J.
GJ
It is a chatbot software to build text or voice chatbots. You can use building blocks like LLMs, knowledge base, intents, logic (no code); use buttons,...Read more
Monty the Mongoose crying
Voiceflow has no more discussions with answers