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- Google Cloud Dialogflow-vs-IBM watsonx Assistant
Compare Google Cloud Dialogflow and IBM watsonx Assistant 
At a Glance
Market Segments
Small-Business (45.0% of reviews)
Enterprise (43.1% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Free
Google Cloud Dialogflow
Star Rating
(135)4.4 out of 5
Market Segments
Small-Business (45.0% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansIBM watsonx Assistant
Star Rating
(327)4.4 out of 5
Market Segments
Enterprise (43.1% of reviews)
Entry-Level Pricing
Free
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM watsonx Assistant excels in Natural Language Understanding (NLU) with a score of 9.1, which reviewers mention leads to more accurate and context-aware responses compared to Google Cloud Dialogflow's score of 8.5.
- Reviewers mention that IBM watsonx Assistant's AI Text Summarization feature, rated at 9.0, provides superior capabilities for condensing information, while Google Cloud Dialogflow's score of 8.4 indicates it may not be as effective in this area.
- Users on G2 highlight that IBM watsonx Assistant offers better Automation - AI Agents functionality, particularly in Sales Follow-Up with a score of 9.3, which reviewers say enhances efficiency in customer interactions compared to Google Cloud Dialogflow.
- G2 users report that IBM watsonx Assistant's Conversation Editor is rated at 9.0, making it easier to create and manage conversations, while Google Cloud Dialogflow's editor is perceived as less intuitive, reflected in its lower score of 8.9.
- Reviewers mention that IBM watsonx Assistant shines in Integrations with a score of 9.2, allowing seamless connectivity with various platforms, whereas Google Cloud Dialogflow, while still strong, has a slightly lower score of 8.9, indicating fewer integration options.
- Users say that IBM watsonx Assistant's Customizability is a standout feature, allowing for tailored solutions that meet specific business needs, while Google Cloud Dialogflow, although flexible, does not offer the same level of customization as noted by reviewers.
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Pricing
Entry-Level Pricing
Google Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
IBM watsonx Assistant
Lite (Digital only)
Free
Everything you need to get started, free for as long as you need it
- Pre-built webchat interface
- Limited to 1,000 users / month
- 5 skills
Free Trial
Google Cloud Dialogflow
Free Trial is available
IBM watsonx Assistant
Free Trial is available
Ratings
Meets Requirements
8.6
105
8.5
226
Ease of Use
8.6
108
8.5
233
Ease of Setup
8.5
58
8.1
159
Ease of Admin
8.6
49
7.9
139
Quality of Support
8.4
93
8.1
206
Has the product been a good partner in doing business?
8.6
43
8.4
137
Product Direction (% positive)
8.8
106
9.2
208
Features by Category
Compatibility
8.9
17
Not enough data
8.9
17
Not enough data
8.5
18
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
8.7
17
Not enough data
9.0
17
Not enough data
8.5
17
Not enough data
8.9
15
Not enough data
9.2
18
Not enough data
Functionality
8.4
18
Not enough data
8.8
16
Not enough data
9.2
16
Not enough data
Responses
Not enough data
8.9
49
Not enough data
8.8
49
Not enough data
9.1
49
Automation - AI Agents
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Platform
Not enough data
9.0
48
Not enough data
8.9
49
Not enough data
8.5
44
Autonomy - AI Agents
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
8.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data
8.8
11
Not enough data
9.7
10
Not enough data
Interaction
8.7
10
Not enough data
9.1
11
Not enough data
9.3
9
Not enough data
9.1
11
Not enough data
8.3
10
Not enough data
Learning
9.1
9
Not enough data
9.0
12
Not enough data
Content Generation
9.0
10
Not enough data
9.2
12
Not enough data
System
9.1
9
Not enough data
8.7
9
Not enough data
8.9
11
Not enough data
9.2
12
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
27
8.6
23
8.4
29
8.8
23
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Cloud Dialogflow and IBM watsonx Assistant are categorized as Bot Platforms
Unique Categories
Google Cloud Dialogflow is categorized as AI Chatbots and Enterprise Search Software
IBM watsonx Assistant is categorized as AI Customer Support Agents and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM watsonx Assistant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Computer Software
20.6%
Consulting
5.3%
Telecommunications
4.6%
Hospital & Health Care
3.8%
Other
42.7%
Information Technology and Services
18.0%
Computer Software
12.7%
Banking
5.9%
Telecommunications
5.2%
Automotive
4.2%
Other
53.9%
Most Helpful Reviews
Google Cloud Dialogflow
Most Helpful Favorable Review
AYUSH V.
Verified User in Telecommunications
1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...
Most Helpful Critical Review
Verified User in Accounting
Getting started remains challenging and there are not enough templates that allow one to get started.
IBM watsonx Assistant
Most Helpful Favorable Review
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Most Helpful Critical Review
Verified User in Banking
Need to add more ai feature add for self learning.
AYUSH V.
Verified User in Telecommunications
1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Verified User in Accounting
Getting started remains challenging and there are not enough templates that allow one to get started.
Verified User in Banking
Need to add more ai feature add for self learning.
Discussions
What is Google Cloud Dialogflow used for?
2 comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
Is IBM Watson assistant free?
2 comments
LS
You can start for free, small scale up to 1000 Monthly users and 10000 messages per month.
https://www.ibm.com/products/watson-assistant/pricing
Then pay...Read more
How can I learn advance level learning of IBM Watson?
1 comment
SB
You could take the watson assistant foundation course and earn an IBM certified Acclaim badge for...Read more
How can I integrate Watson Assistant to Watson Language Translator
1 comment
SB
Here is an example integration by the leader of the product management team in 2018 including links to code...Read more
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