Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
It is easy to handle and integrate. There isn’t a learning curve when it comes to start using it with the customer service personal.
It's not very user friendly and hard to manage large volumes of requests. I also feel like this would work better if it were an add on/plugin in an email system (such as gmail or outlook)
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
It is easy to handle and integrate. There isn’t a learning curve when it comes to start using it with the customer service personal.
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
It's not very user friendly and hard to manage large volumes of requests. I also feel like this would work better if it were an add on/plugin in an email system (such as gmail or outlook)