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Compare Freshdesk and Jitbit Helpdesk

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At a Glance
Freshdesk
Freshdesk
Star Rating
(3,553)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Information
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plans
Jitbit Helpdesk
Jitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Information
Entry-Level Pricing
$24
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Freshdesk excels in its multi-channel coverage, particularly with email and social media integration, achieving high ratings of 9.2 and 8.8 respectively. In contrast, Jitbit Helpdesk, while still effective, has lower ratings in these areas, with email at 8.4 and social integration at 7.5.
  • Reviewers mention that Freshdesk's ticket creation user experience is rated at 8.9, highlighting its intuitive interface and ease of use. Jitbit Helpdesk, while rated at 8.7, does not provide the same level of user-friendly design, which some users find less engaging.
  • G2 users indicate that Freshdesk's automation features, particularly in response automation, are rated at 8.5, making it easier for teams to manage repetitive tasks. Jitbit Helpdesk's response automation is rated slightly higher at 8.6, but users note that it lacks some of the advanced features found in Freshdesk.
  • Users on G2 report that Freshdesk's self-service experience, particularly its knowledge base, is rated at 8.7, providing a robust resource for customers. Jitbit Helpdesk's knowledge base, rated at 8.3, is effective but lacks some of the depth and user-friendliness that Freshdesk offers.
  • Reviewers mention that Freshdesk's quality of support is rated at 8.8, with many praising the responsiveness and helpfulness of the support team. Jitbit Helpdesk, rated at 8.6, also has a solid support system, but some users feel it could be more proactive in addressing issues.
  • Users say that Freshdesk's reporting capabilities, particularly in trend analysis and performance monitoring, are rated at 8.5 and 8.6 respectively, providing valuable insights for teams. Jitbit Helpdesk's reporting features, while rated at 8.3, do not offer the same level of detail and customization that Freshdesk users appreciate.
Featured Products
Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Browse all 4 pricing plans
Jitbit Helpdesk
SaaS (hosted)
$24
Browse all 4 pricing plans
Free Trial
Freshdesk
Free Trial is available
Jitbit Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,122
8.8
44
Ease of Use
8.8
3,142
9.0
44
Ease of Setup
8.6
2,203
8.6
29
Ease of Admin
8.7
2,142
8.6
29
Quality of Support
8.7
3,022
8.6
41
Has the product been a good partner in doing business?
8.8
2,067
8.8
28
Product Direction (% positive)
8.7
3,098
7.8
42
Features by Category
8.3
2,394
8.2
36
Ticket and Case Management
8.9
2147
|
Verified
8.8
35
|
Verified
8.8
2157
|
Verified
8.7
35
|
Verified
8.5
2070
|
Verified
8.0
33
|
Verified
8.5
1963
|
Verified
8.6
33
|
Verified
8.3
1730
|
Verified
8.1
28
|
Verified
8.5
2017
|
Verified
8.1
35
|
Verified
8.7
1937
|
Verified
8.6
34
|
Verified
8.2
1302
|
Verified
8.1
22
|
Verified
Generative AI
7.3
276
Not enough data
7.4
274
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
1853
|
Verified
8.4
32
|
Verified
8.9
2000
|
Verified
8.5
35
|
Verified
8.4
1246
|
Verified
8.3
18
|
Verified
8.0
1129
|
Verified
7.6
21
8.0
876
|
Verified
8.2
17
Platform
8.1
1092
|
Verified
7.5
19
|
Verified
8.1
1598
|
Verified
8.5
24
|
Verified
8.6
1484
|
Verified
7.9
22
|
Verified
8.3
1080
|
Verified
8.4
19
|
Verified
8.0
1800
|
Verified
8.4
33
|
Verified
8.3
1898
|
Verified
7.9
32
|
Verified
Customer Communications ManagementHide 10 FeaturesShow 10 Features
8.0
362
Not enough data
Channels
8.3
325
Not enough data
7.9
307
Not enough data
7.4
298
Not enough data
Design
8.1
302
Not enough data
7.8
308
Not enough data
8.2
329
Not enough data
8.3
315
Not enough data
8.4
306
Not enough data
Generative AI
7.6
240
Not enough data
7.7
240
Not enough data
Complaint ManagementHide 8 FeaturesShow 8 Features
8.4
261
Not enough data
Usability
8.7
242
Not enough data
8.7
239
Not enough data
8.8
234
Not enough data
Reporting
8.6
228
Not enough data
8.5
224
Not enough data
8.6
235
Not enough data
Generative AI
7.6
164
Not enough data
7.6
164
Not enough data
8.6
240
Not enough data
Productivity Tools
8.9
216
Not enough data
8.6
203
Not enough data
8.6
208
Not enough data
8.6
211
Not enough data
8.6
212
Not enough data
8.2
188
Not enough data
8.7
209
Not enough data
Analytics
8.4
190
Not enough data
8.5
198
Not enough data
8.6
196
Not enough data
Agentic AI - Shared Inbox
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.3
452
Not enough data
Conversational Platform
8.3
401
Not enough data
8.3
347
Not enough data
8.3
341
Not enough data
8.4
277
Not enough data
Support Automation
8.4
358
Not enough data
8.4
378
Not enough data
8.2
342
Not enough data
8.2
282
Not enough data
Generative AI
7.5
181
Not enough data
7.5
178
Not enough data
8.4
1,806
8.9
26
Generative AI
7.7
98
Not enough data
7.8
97
Not enough data
7.4
96
Not enough data
Communication
8.8
561
|
Verified
8.8
8
|
Verified
8.7
578
|
Verified
9.0
8
|
Verified
8.7
473
|
Verified
9.2
8
|
Verified
8.5
177
Not enough data
8.1
181
Not enough data
Internal Use
8.1
1598
|
Verified
8.5
24
|
Verified
8.6
183
9.0
8
|
Verified
8.1
163
Not enough data
8.8
539
|
Verified
8.3
8
|
Verified
8.8
497
|
Verified
8.8
8
|
Verified
8.5
526
|
Verified
8.5
8
|
Verified
8.4
1,096
Not enough data
Generative AI
7.9
130
Not enough data
Self-Service Experience
8.7
944
Not enough data
8.6
898
Not enough data
8.3
673
Not enough data
8.2
227
Not enough data
8.4
242
Not enough data
Self-Service Platform
8.5
239
Not enough data
8.6
244
Not enough data
7.9
205
Not enough data
8.5
222
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
8.7
510
Not enough data
Generative AI
8.2
70
Not enough data
8.0
70
Not enough data
Process
8.6
148
Not enough data
9.3
468
Not enough data
8.6
360
Not enough data
Channels
9.2
463
Not enough data
8.8
403
Not enough data
8.8
364
Not enough data
8.6
326
Not enough data
Feature Not Available
Not enough data
Insight
8.6
367
Not enough data
8.7
156
Not enough data
8.6
360
Not enough data
9.1
432
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
8.1
78
Not enough data
Generative AI
7.7
76
Not enough data
7.7
76
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk
Freshdesk
Jitbit Helpdesk
Jitbit Helpdesk
Freshdesk and Jitbit Helpdesk are categorized as Live Chat and Help Desk
Reviews
Reviewers' Company Size
Freshdesk
Freshdesk
Small-Business(50 or fewer emp.)
48.6%
Mid-Market(51-1000 emp.)
40.1%
Enterprise(> 1000 emp.)
11.3%
Jitbit Helpdesk
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
7.8%
Mid-Market(51-1000 emp.)
64.7%
Enterprise(> 1000 emp.)
27.5%
Reviewers' Industry
Freshdesk
Freshdesk
Information Technology and Services
17.1%
Computer Software
12.7%
Internet
4.2%
Financial Services
4.0%
Education Management
3.6%
Other
58.3%
Jitbit Helpdesk
Jitbit Helpdesk
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Most Helpful Reviews
Freshdesk
Freshdesk
Most Helpful Favorable Review
Clyde C.
CC
Clyde C.
Verified User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Verified User
G
Verified User in Computer Software

Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...

Jitbit Helpdesk
Jitbit Helpdesk
Most Helpful Favorable Review
Juan M.
JM
Juan M.
Verified User in Consumer Goods

It is easy to handle and integrate. There isn’t a learning curve when it comes to start using it with the customer service personal.

Most Helpful Critical Review
Verified User
G
Verified User in Retail

It's not very user friendly and hard to manage large volumes of requests. I also feel like this would work better if it were an add on/plugin in an email system (such as gmail or outlook)

Alternatives
Freshdesk
Freshdesk Alternatives
Zendesk Support Suite
Zendesk Support Suite
Add Zendesk Support Suite
Fin by Intercom
Fin by Intercom
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Front
Front
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Salesforce Service Cloud
SF Service Cloud
Add Salesforce Service Cloud
Jitbit Helpdesk
Jitbit Helpdesk Alternatives
Zendesk Support Suite
Zendesk Support Suite
Add Zendesk Support Suite
Zoho Desk
Zoho Desk
Add Zoho Desk
Help Scout
Help Scout
Add Help Scout
Salesforce Service Cloud
SF Service Cloud
Add Salesforce Service Cloud
Discussions
Freshdesk
Freshdesk Discussions
What is Freshdesk used for?
4 comments
Timothy  B.
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
Adele B.
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Freshdesk is primarily a customer support software, but it can be integrated with CRM systems to enhance customer relationship management.
3 comments
Donavan D.
DD
CertainlyRead more
Jitbit Helpdesk
Jitbit Helpdesk Discussions
Monty the Mongoose crying
Jitbit Helpdesk has no discussions with answers