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- Five9 Intelligent Cloud Contact Center Platform-vs-Talkdesk
Compare Five9 Intelligent Cloud Contact Center Platform and Talkdesk 
At a Glance
Market Segments
Mid-Market (57.1% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
No pricing available
$85.00 1 Per user, Per month
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(528)4.1 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformTalkdesk
Star Rating
(2,429)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its Preview Dialing feature, scoring 8.9, which allows agents to review customer information before making a call. In contrast, Talkdesk's Preview Dialing scored slightly higher at 9.2, indicating a more refined user experience.
- Reviewers mention that Talkdesk offers superior Ease of Use with a score of 9.1 compared to Five9's 8.3. This suggests that Talkdesk's interface is more intuitive, making it easier for new users to adapt quickly.
- G2 users highlight Five9's strong Database Management capabilities, scoring 9.1, which allows for effective handling of customer data. However, Talkdesk's overall performance in administration features, including Performance Analysis and Dashboards, scored higher, indicating a more comprehensive suite of tools for monitoring and reporting.
- Users on G2 report that Talkdesk shines in Quality of Support, with a score of 8.8, compared to Five9's 8.0. This suggests that Talkdesk may provide more responsive and effective customer service, which is crucial for businesses relying on these platforms.
- Reviewers mention that Five9's Call Recording feature scored 9.0, which is highly rated for its reliability. However, Talkdesk outperformed with a score of 9.4, indicating a more robust and user-friendly recording experience that may include better storage and retrieval options.
- Users say that Talkdesk's Agent Availability feature scored 9.3, reflecting its effectiveness in managing agent schedules and ensuring optimal staffing levels. In comparison, Five9's score of 8.7 suggests it may not be as efficient in this area, potentially impacting service levels.
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Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableTalkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.3
439
8.9
1,970
Ease of Use
8.4
447
9.1
1,978
Ease of Setup
8.0
307
8.8
1,006
Ease of Admin
8.1
269
8.8
912
Quality of Support
8.2
421
8.8
1,750
Has the product been a good partner in doing business?
8.6
268
8.9
895
Product Direction (% positive)
7.3
435
8.7
1,877
Features by Category
Dialing Options
9.0
135
|
Verified
9.2
310
|
Verified
8.9
129
|
Verified
9.2
284
|
Verified
8.7
129
|
Verified
9.0
270
|
Verified
Agent Tools
8.8
103
|
Verified
9.0
256
|
Verified
9.0
113
|
Verified
9.2
242
|
Verified
8.8
126
|
Verified
9.1
245
|
Verified
9.0
136
|
Verified
9.4
339
|
Verified
Automation
8.5
119
|
Verified
9.1
234
|
Verified
8.8
104
|
Verified
9.1
230
|
Verified
8.9
116
|
Verified
9.1
250
|
Verified
8.6
111
|
Verified
8.9
216
|
Verified
8.7
119
|
Verified
9.0
254
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.1
153
Not enough data
9.0
146
Not enough data
9.0
149
Knowledge Management
Not enough data
9.1
148
Not enough data
9.1
145
Not enough data
9.1
150
Compliance
Not enough data
9.2
147
Not enough data
9.1
143
Not enough data
9.2
146
Not enough data
9.0
144
Customer Support
Not enough data
9.1
147
Not enough data
9.0
141
Not enough data
9.0
137
Data Security
Not enough data
9.1
134
Not enough data
9.2
135
Not enough data
9.3
143
Not enough data
9.2
131
Administration
Not enough data
9.0
154
Not enough data
9.2
166
Not enough data
9.1
172
Generative AI
Not enough data
8.6
38
Quality Assurance
8.7
45
9.2
358
8.6
44
9.0
329
8.6
46
8.9
366
Engagement
8.6
44
9.0
344
8.5
49
9.2
367
8.5
45
9.0
355
Performance
8.9
47
9.0
349
9.1
46
9.2
351
Generative AI
7.6
7
8.9
67
7.4
7
8.7
66
Channels
9.0
189
|
Verified
9.2
790
|
Verified
7.8
141
|
Verified
8.6
512
|
Verified
8.0
135
|
Verified
8.4
498
|
Verified
7.5
132
|
Verified
8.3
490
|
Verified
7.8
141
|
Verified
8.6
519
|
Verified
Generative AI
6.8
30
8.1
156
Functions
8.8
222
|
Verified
8.9
934
|
Verified
8.9
225
|
Verified
9.0
954
|
Verified
8.7
199
|
Verified
9.0
806
|
Verified
8.2
135
|
Verified
8.7
548
|
Verified
8.8
162
|
Verified
8.8
563
|
Verified
8.9
182
|
Verified
9.1
687
|
Verified
8.9
180
|
Verified
8.9
685
8.7
162
|
Verified
8.9
631
|
Verified
Agentic AI - Contact Center
7.5
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Administrative
8.3
204
|
Verified
8.8
883
|
Verified
8.8
216
|
Verified
9.1
900
|
Verified
8.4
228
|
Verified
8.8
987
|
Verified
8.7
172
|
Verified
9.1
687
|
Verified
8.6
145
|
Verified
8.8
549
|
Verified
Compliance
8.9
54
Not enough data
8.9
57
Not enough data
8.5
52
Not enough data
Management
8.6
51
Not enough data
8.5
54
Not enough data
8.6
55
Not enough data
8.5
55
Not enough data
Integration
8.8
56
Not enough data
8.4
55
Not enough data
8.4
52
Not enough data
ServiceNow Apps
9.0
7
9.4
42
9.8
7
9.4
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.4
44
|
Verified
9.3
247
|
Verified
8.6
46
|
Verified
9.1
228
|
Verified
8.3
45
|
Verified
8.8
197
|
Verified
8.1
44
|
Verified
8.8
207
|
Verified
6.6
41
8.8
203
|
Verified
Administration
8.0
44
|
Verified
9.0
226
|
Verified
8.1
48
|
Verified
9.1
244
|
Verified
8.2
48
|
Verified
9.2
247
|
Verified
8.3
42
|
Verified
8.7
197
|
Verified
8.4
40
|
Verified
9.0
204
|
Verified
Platform
7.9
85
8.3
165
6.9
80
7.9
173
8.4
89
8.8
196
8.7
92
8.9
199
8.7
92
9.0
199
8.5
89
9.0
189
8.9
92
8.7
191
Generative AI
6.6
21
7.5
78
Workforce Management
9.0
87
9.0
197
8.9
86
8.8
189
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
89
9.1
201
8.8
92
8.9
204
Customer Support
8.2
22
8.0
54
8.3
22
8.0
55
8.0
22
7.9
55
Automation
7.4
21
8.1
54
8.3
21
8.1
54
7.8
20
8.0
54
Artificial Intelligence
7.8
20
8.0
55
7.8
20
8.3
54
7.5
20
7.9
52
Generative AI
5.5
10
Not enough data
6.7
11
Not enough data
5.7
10
Not enough data
Communication
8.9
48
Not enough data
8.9
49
Not enough data
8.4
43
Not enough data
8.8
45
Not enough data
8.4
36
Not enough data
Internal Use
8.3
44
Not enough data
8.2
39
Not enough data
8.1
38
Not enough data
8.5
41
Not enough data
8.2
42
Not enough data
8.6
43
Not enough data
Generative AI
6.3
5
8.6
12
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.3
5
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Automation
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Autonomy
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.7
49
Not enough data
8.2
46
Not enough data
8.4
42
Not enough data
8.9
48
Not enough data
8.7
47
Not enough data
6.8
39
Not enough data
8.4
44
Not enough data
7.7
47
Not enough data
Workforce Management Platform Features
8.4
37
Not enough data
8.7
40
Not enough data
8.4
42
Not enough data
8.2
39
Not enough data
8.5
40
Not enough data
8.2
36
Not enough data
8.2
38
Not enough data
8.3
38
Not enough data
7.2
36
Not enough data
8.3
39
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and Talkdesk are categorized as Auto Dialer, Contact Center Workforce, Contact Center, Call Center Infrastructure (CCI), Speech Analytics, Contact Center Quality Assurance, ServiceNow Store Apps, and Customer Service Automation
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Call Compliance, Live Chat, and Workforce Management
Talkdesk is categorized as AI Customer Support Agents, Contact Center Knowledge Base, and AI Voice Assistants
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.4%
Financial Services
7.8%
Insurance
7.2%
Information Technology and Services
6.4%
Telecommunications
5.3%
Other
64.8%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.2%
Telecommunications
5.7%
Education Management
5.3%
Other
64.5%
Most Helpful Reviews
Five9 Intelligent Cloud Contact Center Platform
Most Helpful Favorable Review
Anthony T.
Verified User in Public Relations and Communications
I like the fact that this application is a cloud based feature that incorporates your computer and phone as one unit. I like the different features with the agents being able to log on/off and access any other adherence state used during a agents 8hr...
Most Helpful Critical Review
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Anthony T.
Verified User in Public Relations and Communications
I like the fact that this application is a cloud based feature that incorporates your computer and phone as one unit. I like the different features with the agents being able to log on/off and access any other adherence state used during a agents 8hr...
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
Does five9 have a mobile app?
2 comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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