Introducing G2.ai, the future of software buying.Try now
Compare Fin by Intercom and Zoho SalesIQ 
At a Glance
Market Segments
Small-Business (58.9% of reviews)
Small-Business (72.1% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00 3 Operator Per Month
Fin by Intercom
Star Rating
(3,446)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansZoho SalesIQ
Star Rating
(283)4.4 out of 5
Market Segments
Small-Business (72.1% of reviews)
Entry-Level Pricing
$0.00 3 Operator Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, scoring a remarkable 9.3, while Zoho SalesIQ trails slightly behind at 8.8. Reviewers mention that Intercom's live chat is intuitive and responsive, making it a preferred choice for real-time customer engagement.
- Reviewers mention that Intercom's ticket creation user experience is rated at 8.7, which is higher than Zoho SalesIQ's lack of a specific score in this area. Users on G2 appreciate the seamless workflow and ticket collaboration features in Intercom, enhancing their support operations.
- G2 users highlight that Intercom's automation capabilities, particularly in customer interaction automation, score an impressive 9.4, while Zoho SalesIQ's automation features are rated lower. Users say that Intercom's intelligent routing and self-service support options significantly improve efficiency.
- Users report that Intercom's customization interface is rated at 8.5, which is slightly lower than Zoho SalesIQ's 8.8. However, reviewers mention that Intercom offers more robust options for personalizing customer interactions, which is crucial for tailored marketing strategies.
- Reviewers mention that Intercom's knowledge base feature is rated at 9.2, significantly higher than Zoho SalesIQ's 7.7. Users say that this comprehensive resource helps in reducing support tickets and empowers customers to find answers independently.
- Users on G2 report that Intercom's proactive engagement features, scoring 9.0, are superior to Zoho SalesIQ's offerings. Reviewers mention that Intercom's ability to initiate conversations based on user behavior leads to higher engagement rates and improved customer satisfaction.
Featured Products
Sponsored
Leaptree Optimize
(11)
Customer Self-Service
Visit Website
Sponsored
Glia
(55)
Customer Self-Service
Visit Website
Sponsored
Crescendo.ai
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Zoho SalesIQ
FREE
$0.00
3 Operator Per Month
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month
Free Trial
Fin by Intercom
Free Trial is available
Zoho SalesIQ
Free Trial is available
Ratings
Meets Requirements
8.8
2,625
8.6
239
Ease of Use
8.9
2,654
8.7
239
Ease of Setup
8.5
1,284
8.5
167
Ease of Admin
8.7
1,194
8.7
170
Quality of Support
8.7
2,523
8.2
227
Has the product been a good partner in doing business?
8.8
1,194
8.8
164
Product Direction (% positive)
8.8
2,475
8.7
237
Features by Category
Ticket and Case Management
8.7
1031
|
Verified
Not enough data
8.8
1049
|
Verified
Not enough data
8.7
1025
|
Verified
Not enough data
8.6
1073
|
Verified
Not enough data
8.3
614
|
Verified
Not enough data
8.8
1070
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
8.6
894
|
Verified
Not enough data
Generative AI
8.3
187
Not enough data
8.2
189
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
825
|
Verified
Not enough data
8.8
1024
|
Verified
Not enough data
9.4
1197
|
Verified
Not enough data
8.3
748
Not enough data
7.6
464
Not enough data
Platform
8.3
638
|
Verified
Not enough data
8.3
1156
|
Verified
8.3
55
|
Verified
8.8
741
|
Verified
Not enough data
8.7
707
|
Verified
Not enough data
8.1
933
|
Verified
Not enough data
8.1
936
|
Verified
Not enough data
Messenger
8.8
379
|
Verified
8.2
11
|
Verified
8.1
359
|
Verified
8.3
11
|
Verified
9.3
474
|
Verified
8.9
15
|
Verified
8.5
323
|
Verified
8.9
14
|
Verified
Channels
8.1
289
|
Verified
8.7
10
|
Verified
9.0
434
|
Verified
9.3
12
|
Verified
7.9
203
|
Verified
Feature Not Available
7.4
117
Feature Not Available
8.1
225
|
Verified
8.3
9
|
Verified
Customers
8.8
424
|
Verified
8.9
15
|
Verified
8.6
428
|
Verified
8.6
15
|
Verified
8.2
432
|
Verified
8.3
15
8.4
383
|
Verified
8.8
15
|
Verified
8.2
375
|
Verified
8.9
15
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
138
Not enough data
8.3
155
Not enough data
User Support
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Not enough data
Walkthrough Type
8.9
134
Not enough data
9.0
145
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
197
Not enough data
8.4
189
Not enough data
7.5
178
Not enough data
Design
8.6
194
Not enough data
8.5
196
Not enough data
8.8
201
Not enough data
8.7
192
Not enough data
8.8
186
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.1
66
Not enough data
9.1
68
Not enough data
9.0
65
Not enough data
Automation - AI Agents
8.4
45
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
8.2
46
Not enough data
8.8
46
Not enough data
Platform
9.2
64
Not enough data
8.9
64
Not enough data
9.1
65
Not enough data
Autonomy - AI Agents
8.5
47
Not enough data
8.7
48
Not enough data
8.5
47
Not enough data
8.6
50
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
34
Not enough data
Responses
8.8
534
7.1
11
8.8
525
7.4
12
9.1
524
8.1
12
8.9
496
7.7
13
8.7
420
7.7
8
Platform
9.5
550
8.1
12
9.0
521
8.0
11
8.8
518
7.6
12
8.7
501
7.6
13
8.4
361
7.6
7
8.9
468
7.6
11
8.9
524
7.5
12
Generative AI
Feature Not Available
Not enough data
8.5
84
Not enough data
Conversational Platform
8.7
1010
Not enough data
8.7
789
Not enough data
8.8
810
Not enough data
9.0
733
Not enough data
Support Automation
8.7
815
Not enough data
8.7
854
Not enough data
8.6
472
Not enough data
8.8
762
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.8
124
Not enough data
7.8
114
Not enough data
9.2
127
Not enough data
Automation
8.7
126
Not enough data
8.7
131
Not enough data
8.7
120
Not enough data
Artificial Intelligence
8.7
122
Not enough data
8.7
120
Not enough data
8.6
122
Not enough data
Generative AI
8.3
228
Not enough data
8.3
226
Not enough data
Feature Not Available
Not enough data
Communication
9.3
1361
|
Verified
9.0
55
|
Verified
8.9
1369
|
Verified
8.7
54
|
Verified
8.8
1115
|
Verified
8.4
38
9.1
1280
|
Verified
8.8
42
|
Verified
8.5
522
Feature Not Available
Internal Use
8.3
1156
|
Verified
8.3
55
|
Verified
8.8
1022
|
Verified
Feature Not Available
8.4
973
|
Verified
8.4
53
|
Verified
8.7
1172
|
Verified
8.2
41
9.0
1244
|
Verified
Feature Not Available
8.6
1214
|
Verified
8.6
48
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
595
7.7
17
8.9
594
7.7
16
Feature Not Available
7.2
13
8.3
434
7.5
10
8.5
480
8.0
10
Self-Service Platform
8.7
476
7.5
10
8.8
480
7.7
10
8.3
418
8.0
9
8.7
465
7.5
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
81
Not enough data
9.0(won by default)
78
Not enough data
9.6(won by default)
81
Not enough data
Channels
9.4(won by default)
81
Not enough data
8.8(won by default)
80
Not enough data
9.5(won by default)
83
Not enough data
8.5(won by default)
73
Not enough data
8.8(won by default)
75
Not enough data
Insight
9.2(won by default)
78
Not enough data
9.3(won by default)
79
Not enough data
8.9(won by default)
75
Not enough data
9.4(won by default)
75
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
7.2
6
Discovery
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
6.9
6
Management
Not enough data
7.5
6
Not enough data
7.0
5
Platform
Not enough data
7.3
5
Not enough data
7.5
6
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
7.8
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
8.3
8
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.2
6
Not enough data
7.9
7
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.4
32
Not enough data
7.9
32
Not enough data
8.0
31
Not enough data
8.4
31
Not enough data
7.5
31
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.0
32
Not enough data
7.7
32
Not enough data
7.9
32
Not enough data
8.4
31
Not enough data
Automation
8.2
32
Not enough data
7.7
30
Not enough data
7.0
29
Not enough data
Autonomy
7.3
32
Not enough data
7.9
32
Not enough data
7.2
30
Not enough data
7.9
30
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Zoho SalesIQ are categorized as Conversational Marketing, Chatbots, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Help Desk, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, and Social Customer Service
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho SalesIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.1%
Information Technology and Services
17.6%
Marketing and Advertising
8.4%
Computer Software
7.6%
Financial Services
4.6%
Insurance
4.2%
Other
57.6%
Most Helpful Reviews
Fin by Intercom
Most Helpful Favorable Review
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Zoho SalesIQ
Most Helpful Favorable Review
Yannick W.
Verified User in Sports
The ease at which everything synchs together. It just saves me hours of repetitive work every week. AND their customer service is amazing.
Most Helpful Critical Review
Verified User in Financial Services
Backend is slightly clunky! It's just not intuitive as to 'where' you go to update all the settings. Also dislike how the email is sent to chat users (sends via zoho email address); and dislike how unprofessional the chat transcript template looks. All very...
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Yannick W.
Verified User in Sports
The ease at which everything synchs together. It just saves me hours of repetitive work every week. AND their customer service is amazing.
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Verified User in Financial Services
Backend is slightly clunky! It's just not intuitive as to 'where' you go to update all the settings. Also dislike how the email is sent to chat users (sends via zoho email address); and dislike how unprofessional the chat transcript template looks. All very...
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Zoho SalesIQ has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
