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Compare Fin by Intercom and Olark 
At a Glance
Market Segments
Small-Business (58.9% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$17 per month
Fin by Intercom
Star Rating
(3,456)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansOlark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
$17 per month
Learn more about OlarkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Olark excels in its live chat functionality, with a score of 9.3, making it easy for small businesses to engage with customers in real-time. In contrast, Intercom also offers strong live chat features but scores slightly lower at 9.5, indicating a more robust overall experience.
- Reviewers mention that Olark's ease of use is a standout feature, scoring 9.3, which is particularly beneficial for small businesses with limited technical resources. Intercom, while still user-friendly, has a slightly lower score of 8.9, suggesting that it may require a bit more time to navigate.
- G2 users highlight Olark's ticket creation user experience, scoring 8.7, as straightforward and efficient. However, Intercom's ticket response user experience scores higher at 8.8, indicating that users may find it easier to manage and respond to tickets once they are created.
- Users on G2 report that Olark's customization interface scores 8.5, allowing for a decent level of personalization. In comparison, Intercom shines with a higher score of 8.3, but it is noted that some users find its customization options to be more complex and less intuitive.
- Reviewers mention that Olark's customer support quality is rated at 8.8, which is generally well-received, especially for small businesses needing quick assistance. Intercom's support quality is slightly lower at 8.7, indicating that while it is still effective, there may be room for improvement in response times.
- Users say that Olark's pricing is more accessible, starting at $17 per month, making it a favorable option for small businesses. In contrast, Intercom's entry-level price of $39.00 may be a barrier for some, despite its higher overall ratings in certain features.
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Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Free Trial
Fin by Intercom
Free Trial is available
Olark
Free Trial is available
Ratings
Meets Requirements
8.8
2,632
8.9
208
Ease of Use
8.9
2,661
9.3
210
Ease of Setup
8.5
1,291
9.0
112
Ease of Admin
8.7
1,198
9.0
114
Quality of Support
8.7
2,530
8.8
173
Has the product been a good partner in doing business?
8.8
1,198
9.1
107
Product Direction (% positive)
8.8
2,482
8.2
209
Features by Category
Ticket and Case Management
8.7
1032
|
Verified
Not enough data
8.8
1050
|
Verified
Not enough data
8.7
1026
|
Verified
Not enough data
8.6
1074
|
Verified
Not enough data
8.3
614
|
Verified
Not enough data
8.8
1070
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
8.6
895
|
Verified
Not enough data
Generative AI
8.3
187
Not enough data
8.2
189
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
826
|
Verified
Not enough data
8.8
1025
|
Verified
Not enough data
9.4
1198
|
Verified
Not enough data
8.4
749
Not enough data
7.6
464
Not enough data
Platform
8.3
639
|
Verified
Not enough data
8.3
1158
|
Verified
7.7
97
|
Verified
8.8
742
|
Verified
Not enough data
8.7
708
|
Verified
Not enough data
8.1
934
|
Verified
Not enough data
8.1
937
|
Verified
Not enough data
Messenger
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Not enough data
Channels
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Not enough data
Customers
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
138
Not enough data
8.3
155
Not enough data
User Support
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Not enough data
Walkthrough Type
8.9
134
Not enough data
9.0
145
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
198
Not enough data
8.4
190
Not enough data
7.6
179
Not enough data
Design
8.6
195
Not enough data
8.5
197
Not enough data
8.8
202
Not enough data
8.7
193
Not enough data
8.8
187
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.2
67
Not enough data
9.2
69
Not enough data
9.0
66
Not enough data
Automation - AI Agents
8.4
46
Not enough data
8.9
48
Not enough data
Feature Not Available
Not enough data
8.3
47
Not enough data
8.8
47
Not enough data
Platform
9.3
65
Not enough data
8.9
65
Not enough data
9.1
66
Not enough data
Autonomy - AI Agents
8.5
48
Not enough data
8.7
49
Not enough data
8.6
48
Not enough data
8.6
51
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
35
Not enough data
Responses
8.8
535
Not enough data
8.8
526
Not enough data
9.1
525
Not enough data
8.9
497
Not enough data
8.7
421
Not enough data
Platform
9.5
551
Not enough data
9.0
522
Not enough data
8.8
519
Not enough data
8.7
502
Not enough data
8.4
362
Not enough data
8.9
469
Not enough data
8.9
525
Not enough data
Generative AI
Feature Not Available
Not enough data
8.5
85
Not enough data
Conversational Platform
8.7
1012
Not enough data
8.7
791
Not enough data
8.8
812
Not enough data
9.0
735
Not enough data
Support Automation
8.7
817
Not enough data
8.7
856
Not enough data
8.6
473
Not enough data
8.8
763
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.8
127
Not enough data
7.8
118
Not enough data
9.2
131
Not enough data
Automation
8.7
130
Not enough data
8.6
135
Not enough data
8.7
124
Not enough data
Artificial Intelligence
8.7
126
Not enough data
8.7
124
Not enough data
8.6
126
Not enough data
Generative AI
8.3
229
Not enough data
8.3
227
Not enough data
Feature Not Available
Not enough data
Communication
9.3
1362
|
Verified
9.3
110
|
Verified
8.9
1370
|
Verified
8.8
108
|
Verified
8.8
1116
|
Verified
8.2
54
9.1
1281
|
Verified
9.7
5
8.5
523
Not enough data
Internal Use
8.3
1158
|
Verified
7.7
97
|
Verified
8.8
1023
|
Verified
8.9
102
|
Verified
8.4
974
|
Verified
8.3
74
|
Verified
8.7
1173
|
Verified
8.0
5
9.0
1245
|
Verified
8.1
6
8.6
1215
|
Verified
8.7
32
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
595
Not enough data
8.9
594
Not enough data
Feature Not Available
Not enough data
8.3
434
Not enough data
8.5
480
Not enough data
Self-Service Platform
8.7
476
Not enough data
8.8
480
Not enough data
8.3
418
Not enough data
8.7
465
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
81
Not enough data
9.0(won by default)
78
Not enough data
9.6(won by default)
81
Not enough data
Channels
9.4(won by default)
81
Not enough data
8.8(won by default)
80
Not enough data
9.5(won by default)
83
Not enough data
8.5(won by default)
73
Not enough data
8.8(won by default)
75
Not enough data
Insight
9.2(won by default)
78
Not enough data
9.3(won by default)
79
Not enough data
8.9(won by default)
75
Not enough data
9.4(won by default)
75
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.3
35
Not enough data
8.0
35
Not enough data
8.1
34
Not enough data
8.5
34
Not enough data
7.6
34
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.1
35
Not enough data
7.8
35
Not enough data
7.9
35
Not enough data
8.4
34
Not enough data
Automation
8.3
35
Not enough data
7.8
33
Not enough data
7.2
32
Not enough data
Autonomy
7.5
35
Not enough data
8.0
35
Not enough data
7.2
33
Not enough data
8.0
33
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Olark are categorized as Live Chat
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Help Desk, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Customer Self-Service
Olark has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.9%
Other
43.0%
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Most Helpful Reviews
Fin by Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Olark
Most Helpful Favorable Review
Kristin H.
Verified User in Higher Education
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
Most Helpful Critical Review
Joe P.
Verified User in Computer Software
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Kristin H.
Verified User in Higher Education
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Joe P.
Verified User in Computer Software
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is Olark chat?
1 comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
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