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Compare Fin by Intercom and LiveChat 
At a Glance
Market Segments
Small-Business (58.9% of reviews)
Small-Business (44.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$20.00
Fin by Intercom
Star Rating
(3,448)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansLiveChat
Star Rating
(756)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its Live Chat feature, scoring 9.3 for ease of use, while Intercom's similar feature scores slightly lower at 9.0. Reviewers mention that LiveChat's interface is intuitive, making it easier for agents to engage with customers quickly.
- Reviewers mention that Intercom shines in its In-App Messaging capabilities, scoring 9.2 compared to LiveChat's 8.9. Users on G2 appreciate how Intercom allows for targeted messaging based on user behavior, enhancing customer engagement.
- G2 users highlight that LiveChat's Ticket Creation User Experience is rated at 9.2, which is higher than Intercom's 8.7. Users say that the streamlined process in LiveChat makes it easier for support teams to manage inquiries efficiently.
- Users report that Intercom's Customer Interaction Automation feature is particularly strong, scoring 9.4, while LiveChat's automation features are rated lower. Reviewers mention that Intercom's automation capabilities help reduce response times significantly.
- Reviewers mention that LiveChat offers a more affordable entry-level price of $20 compared to Intercom's $39, making it a more accessible option for small businesses. Users on G2 appreciate this cost-effectiveness without sacrificing essential features.
- Users say that both platforms have strong Quality of Support, but LiveChat edges out with a score of 9.1 compared to Intercom's 8.7. Reviewers mention that LiveChat's support team is responsive and helpful, which is crucial for businesses relying on timely assistance.
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Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
Free Trial
Fin by Intercom
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.8
2,625
9.1
681
Ease of Use
8.9
2,654
9.3
680
Ease of Setup
8.5
1,284
9.0
262
Ease of Admin
8.7
1,194
9.1
258
Quality of Support
8.7
2,523
9.1
631
Has the product been a good partner in doing business?
8.8
1,194
9.0
250
Product Direction (% positive)
8.8
2,475
8.3
674
Features by Category
Ticket and Case Management
8.7
1031
|
Verified
9.2
243
8.8
1049
|
Verified
9.1
241
8.7
1025
|
Verified
9.0
235
8.6
1073
|
Verified
9.2
250
8.3
614
|
Verified
8.6
153
8.8
1070
|
Verified
9.0
228
8.8
993
|
Verified
9.1
227
8.6
894
|
Verified
8.9
139
|
Verified
Generative AI
8.3
187
Not enough data
8.2
189
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
825
|
Verified
9.3
217
|
Verified
8.8
1024
|
Verified
9.3
229
|
Verified
9.4
1197
|
Verified
9.4
261
|
Verified
8.3
748
8.9
219
|
Verified
7.6
464
8.7
105
Platform
8.3
638
|
Verified
9.1
77
|
Verified
8.3
1156
|
Verified
8.4
276
|
Verified
8.8
741
|
Verified
9.3
83
|
Verified
8.7
707
|
Verified
8.9
70
|
Verified
8.1
933
|
Verified
9.0
209
|
Verified
8.1
936
|
Verified
9.1
213
|
Verified
Messenger
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Not enough data
Channels
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Not enough data
Customers
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
138
Not enough data
8.3
155
Not enough data
User Support
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Not enough data
Walkthrough Type
8.9
134
Not enough data
9.0
145
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
197
Not enough data
8.4
189
Not enough data
7.5
178
Not enough data
Design
8.6
194
Not enough data
8.5
196
Not enough data
8.8
201
Not enough data
8.7
192
Not enough data
8.8
186
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.1
66
Not enough data
9.1
68
Not enough data
9.0
65
Not enough data
Automation - AI Agents
8.4
45
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
8.2
46
Not enough data
8.8
46
Not enough data
Platform
9.2
64
Not enough data
8.9
64
Not enough data
9.1
65
Not enough data
Autonomy - AI Agents
8.5
47
Not enough data
8.7
48
Not enough data
8.5
47
Not enough data
8.6
50
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
34
Not enough data
Responses
8.8
534
Not enough data
8.8
525
Not enough data
9.1
524
Not enough data
8.9
496
Not enough data
8.7
420
Not enough data
Platform
9.5
550
Not enough data
9.0
521
Not enough data
8.8
518
Not enough data
8.7
501
Not enough data
8.4
361
Not enough data
8.9
468
Not enough data
8.9
524
Not enough data
Generative AI
Feature Not Available
Not enough data
8.5
84
Not enough data
Conversational Platform
8.7
1010
Not enough data
8.7
789
Not enough data
8.8
810
Not enough data
9.0
733
Not enough data
Support Automation
8.7
815
Not enough data
8.7
854
Not enough data
8.6
472
Not enough data
8.8
762
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.8
124
Not enough data
7.8
114
Not enough data
9.2
127
Not enough data
Automation
8.7
126
Not enough data
8.7
131
Not enough data
8.7
120
Not enough data
Artificial Intelligence
8.7
122
Not enough data
8.7
120
Not enough data
8.6
122
Not enough data
Generative AI
8.3
228
Not enough data
8.3
226
Not enough data
Feature Not Available
Feature Not Available
Communication
9.3
1361
|
Verified
9.1
316
|
Verified
8.9
1369
|
Verified
8.9
320
|
Verified
8.8
1115
|
Verified
8.4
217
9.1
1280
|
Verified
8.8
265
|
Verified
8.5
522
8.8
26
Internal Use
8.3
1156
|
Verified
8.4
276
|
Verified
8.8
1022
|
Verified
8.8
297
|
Verified
8.4
973
|
Verified
8.6
247
|
Verified
8.7
1172
|
Verified
8.6
253
|
Verified
9.0
1244
|
Verified
8.7
239
|
Verified
8.6
1214
|
Verified
8.4
245
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
595
Not enough data
8.9
594
Not enough data
Feature Not Available
Not enough data
8.3
434
Not enough data
8.5
480
Not enough data
Self-Service Platform
8.7
476
Not enough data
8.8
480
Not enough data
8.3
418
Not enough data
8.7
465
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
81
Not enough data
9.0(won by default)
78
Not enough data
9.6(won by default)
81
Not enough data
Channels
9.4(won by default)
81
Not enough data
8.8(won by default)
80
Not enough data
9.5(won by default)
83
Not enough data
8.5(won by default)
73
Not enough data
8.8(won by default)
75
Not enough data
Insight
9.2(won by default)
78
Not enough data
9.3(won by default)
79
Not enough data
8.9(won by default)
75
Not enough data
9.4(won by default)
75
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.4
32
Not enough data
7.9
32
Not enough data
8.0
31
Not enough data
8.4
31
Not enough data
7.5
31
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.0
32
Not enough data
7.7
32
Not enough data
7.9
32
Not enough data
8.4
31
Not enough data
Automation
8.2
32
Not enough data
7.7
30
Not enough data
7.0
29
Not enough data
Autonomy
7.3
32
Not enough data
7.9
32
Not enough data
7.2
30
Not enough data
7.9
30
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Customer Self-Service
LiveChat has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.1%
Computer Software
8.9%
Information Technology and Services
8.4%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Most Helpful Reviews
Fin by Intercom
Most Helpful Favorable Review
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
Sumith M.
Verified User in Marketing and Advertising
They offer many features, like tracking sales post chat and Google event but none of them can be configured easily, The tech team takes ever to attempt to solve. They lack innovation in rule engine
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Sumith M.
Verified User in Marketing and Advertising
They offer many features, like tracking sales post chat and Google event but none of them can be configured easily, The tech team takes ever to attempt to solve. They lack innovation in rule engine
Alternatives
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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