Introducing G2.ai, the future of software buying.Try now
Compare Fin by Intercom and JivoChat 
At a Glance
Market Segments
Small-Business (58.9% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,452)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansJivoChat
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about JivoChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which allows for seamless real-time communication with customers. In contrast, JivoChat also performs well with a score of 9.6, but users mention that its interface is more intuitive for new users.
- Reviewers mention that JivoChat's Customization Interface is rated higher at 9.3 compared to Intercom's 8.5, indicating that JivoChat offers more flexibility in tailoring the chat experience to fit specific business needs.
- G2 users highlight that Intercom's Ticket Creation User Experience is rated at 8.7, which is solid, but JivoChat shines with a higher score of 9.1, suggesting a more user-friendly approach to managing customer inquiries.
- Users on G2 report that JivoChat's Multi-Channel Coverage is rated at 8.8, which is competitive, but Intercom's score of 8.8 indicates it also provides robust support across various channels, making it a close contender.
- Reviewers say that Intercom's Quality of Support is rated at 8.7, which is commendable, but JivoChat edges ahead with a score of 9.0, reflecting a more responsive and helpful support team according to user feedback.
- Users report that both platforms offer strong Automation features, but JivoChat's score of 9.4 for Customer Interaction Automation suggests it may provide more advanced capabilities in automating customer engagement compared to Intercom's 8.8.
Featured Products
Sponsored
Alhena AI
(34)
Customer Self-Service
Visit Website
Sponsored
Social Intents
(10)
Customer Self-Service
Visit Website
Sponsored
Glia
(55)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
JivoChat
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
JivoChat
No trial information availableRatings
Meets Requirements
8.8
2,628
9.3
39
Ease of Use
8.9
2,657
9.6
40
Ease of Setup
8.5
1,287
9.5
29
Ease of Admin
8.7
1,196
9.5
29
Quality of Support
8.7
2,526
8.9
41
Has the product been a good partner in doing business?
8.8
1,196
9.1
29
Product Direction (% positive)
8.8
2,478
8.8
40
Features by Category
Ticket and Case Management
8.7
1031
|
Verified
Not enough data
8.8
1049
|
Verified
Not enough data
8.7
1025
|
Verified
Not enough data
8.6
1073
|
Verified
Not enough data
8.3
614
|
Verified
Not enough data
8.8
1070
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
8.6
894
|
Verified
Not enough data
Generative AI
8.3
187
Not enough data
8.2
189
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
825
|
Verified
Not enough data
8.8
1024
|
Verified
Not enough data
9.4
1197
|
Verified
Not enough data
8.3
748
Not enough data
7.6
464
Not enough data
Platform
8.3
638
|
Verified
Not enough data
8.3
1156
|
Verified
9.3
39
|
Verified
8.8
741
|
Verified
Not enough data
8.7
707
|
Verified
Not enough data
8.1
933
|
Verified
Not enough data
8.1
936
|
Verified
Not enough data
Messenger
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Not enough data
Channels
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Not enough data
Customers
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
138
Not enough data
8.3
155
Not enough data
User Support
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Not enough data
Walkthrough Type
8.9
134
Not enough data
9.0
145
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
197
Not enough data
8.4
189
Not enough data
7.5
178
Not enough data
Design
8.6
194
Not enough data
8.5
196
Not enough data
8.8
201
Not enough data
8.7
192
Not enough data
8.8
186
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.2
67
Not enough data
9.2
69
Not enough data
9.0
66
Not enough data
Automation - AI Agents
8.4
46
Not enough data
8.9
48
Not enough data
Feature Not Available
Not enough data
8.3
47
Not enough data
8.8
47
Not enough data
Platform
9.3
65
Not enough data
8.9
65
Not enough data
9.1
66
Not enough data
Autonomy - AI Agents
8.5
48
Not enough data
8.7
49
Not enough data
8.6
48
Not enough data
8.6
51
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
35
Not enough data
Responses
8.8
534
Not enough data
8.8
525
Not enough data
9.1
524
Not enough data
8.9
496
Not enough data
8.7
420
Not enough data
Platform
9.5
550
Not enough data
9.0
521
Not enough data
8.8
518
Not enough data
8.7
501
Not enough data
8.4
361
Not enough data
8.9
468
Not enough data
8.9
524
Not enough data
Generative AI
Feature Not Available
Not enough data
8.5
84
Not enough data
Conversational Platform
8.7
1010
Not enough data
8.7
789
Not enough data
8.8
810
Not enough data
9.0
733
Not enough data
Support Automation
8.7
815
Not enough data
8.7
854
Not enough data
8.6
472
Not enough data
8.8
762
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.8
126
Not enough data
7.8
117
Not enough data
9.2
130
Not enough data
Automation
8.7
129
Not enough data
8.6
134
Not enough data
8.7
123
Not enough data
Artificial Intelligence
8.6
125
Not enough data
8.7
123
Not enough data
8.6
125
Not enough data
Generative AI
8.3
228
Not enough data
8.3
226
Not enough data
Feature Not Available
Not enough data
Communication
9.3
1361
|
Verified
9.6
39
|
Verified
8.9
1369
|
Verified
9.2
39
|
Verified
8.8
1115
|
Verified
9.4
36
9.1
1280
|
Verified
9.3
38
|
Verified
8.5
522
7.4
7
Internal Use
8.3
1156
|
Verified
9.3
39
|
Verified
8.8
1022
|
Verified
9.5
38
|
Verified
8.4
973
|
Verified
8.8
36
|
Verified
8.7
1172
|
Verified
8.2
38
9.0
1244
|
Verified
9.2
37
|
Verified
8.6
1214
|
Verified
9.3
38
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
595
Not enough data
8.9
594
Not enough data
Feature Not Available
Not enough data
8.3
434
Not enough data
8.5
480
Not enough data
Self-Service Platform
8.7
476
Not enough data
8.8
480
Not enough data
8.3
418
Not enough data
8.7
465
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
81
Not enough data
9.0(won by default)
78
Not enough data
9.6(won by default)
81
Not enough data
Channels
9.4(won by default)
81
Not enough data
8.8(won by default)
80
Not enough data
9.5(won by default)
83
Not enough data
8.5(won by default)
73
Not enough data
8.8(won by default)
75
Not enough data
Insight
9.2(won by default)
78
Not enough data
9.3(won by default)
79
Not enough data
8.9(won by default)
75
Not enough data
9.4(won by default)
75
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.4
33
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Not enough data
7.5
32
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.0
33
Not enough data
7.6
33
Not enough data
7.9
33
Not enough data
8.3
32
Not enough data
Automation
8.2
33
Not enough data
7.6
31
Not enough data
7.1
30
Not enough data
Autonomy
7.3
33
Not enough data
7.9
33
Not enough data
7.2
31
Not enough data
7.9
31
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Help Desk, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, and Customer Self-Service
JivoChat has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JivoChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.1%
Information Technology and Services
42.6%
Computer & Network Security
10.6%
Oil & Energy
6.4%
Retail
4.3%
Marketing and Advertising
4.3%
Other
31.9%
Most Helpful Reviews
Fin by Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
JivoChat
Most Helpful Favorable Review
George W.
Verified User in Information Technology and Services
JivoChat has been the best option for real-time chat that could find our company to communicate with visitors to our page. One of its best features that we can see, is its integration with Facebook Messenger, which allows to have the messages of that...
Most Helpful Critical Review
Adnan S.
Verified User in Retail
There is a lot of the functions, but they are not working. For example the Mandatory to listen for telephony channel is not working at all. The customer support not even reply to our account... Very bad quality of technical support.
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
George W.
Verified User in Information Technology and Services
JivoChat has been the best option for real-time chat that could find our company to communicate with visitors to our page. One of its best features that we can see, is its integration with Facebook Messenger, which allows to have the messages of that...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Adnan S.
Verified User in Retail
There is a lot of the functions, but they are not working. For example the Mandatory to listen for telephony channel is not working at all. The customer support not even reply to our account... Very bad quality of technical support.
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
JivoChat has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
