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Compare Dynamics 365 Sales and Oracle EBS CRM 
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Enterprise (47.7% of reviews)
Entry-Level Pricing
$210/month per user
No pricing available
Dynamics 365 Sales
Star Rating
(1,602)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansOracle EBS CRM
Star Rating
(231)3.9 out of 5
Market Segments
Enterprise (47.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle EBS CRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Data Sourcing, with a score of 8.9, highlighting its robust capabilities in Data Segmentation and Exporting & Sharing Data. In contrast, Oracle EBS CRM, while strong, scores lower in this area, indicating a potential gap for users needing advanced data management features.
- Reviewers mention that Oracle EBS CRM shines in Customer Support, achieving an overall score of 8.0 across various support features, including Knowledge Base and Call Center Features. Users on G2 appreciate the comprehensive support options, while Dynamics 365 Sales, with a score of 7.5 for Quality of Support, may not meet the same level of user expectations.
- G2 users highlight that Dynamics 365 Sales offers superior Sales Force Automation features, particularly in Opportunity & Pipeline Management with a score of 7.9. However, Oracle EBS CRM outperforms in Task / Activity Management and Territory & Quota Management, scoring 8.2, which users find essential for effective sales operations.
- Users say that Oracle EBS CRM provides a more user-friendly experience, reflected in its higher scores for Ease of Use (8.0) and Ease of Setup (7.7). In comparison, Dynamics 365 Sales scores lower in these areas, which may lead to a steeper learning curve for new users.
- Reviewers mention that both products have strong Reporting & Analytics capabilities, but Oracle EBS CRM edges out with a score of 8.1 for Reporting and Dashboards. Users appreciate the intuitive interface and actionable insights, while Dynamics 365 Sales, scoring 7.9, may not provide the same level of detail or ease of access.
- Users on G2 report that Oracle EBS CRM's Integration APIs and Breadth of Partner Applications score higher (8.6 and 8.3 respectively), making it a more flexible choice for businesses needing extensive integrations. In contrast, Dynamics 365 Sales, with lower scores in these areas, may limit users looking for a highly customizable and integrative solution.
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Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Oracle EBS CRM
No pricing availableFree Trial
Dynamics 365 Sales
No trial information availableOracle EBS CRM
No trial information availableRatings
Meets Requirements
8.1
1,278
8.5
181
Ease of Use
7.4
1,284
8.0
180
Ease of Setup
7.2
404
7.7
47
Ease of Admin
7.6
385
8.2
43
Quality of Support
7.5
1,121
7.9
160
Has the product been a good partner in doing business?
7.8
380
8.5
42
Product Direction (% positive)
6.3
1,258
6.5
176
Features by Category
Sales Force Automation
8.1
953
|
Verified
8.4
120
|
Verified
7.9
669
|
Verified
8.1
99
|
Verified
7.9
892
|
Verified
8.2
107
|
Verified
7.8
961
|
Verified
8.2
123
|
Verified
7.6
727
|
Verified
8.3
105
|
Verified
7.9
856
|
Verified
8.2
119
|
Verified
7.6
722
|
Verified
8.0
112
|
Verified
7.8
711
|
Verified
8.1
111
|
Verified
8.0
761
|
Verified
8.4
109
|
Verified
Marketing Automation
7.6
746
|
Verified
8.3
95
|
Verified
7.5
724
|
Verified
8.1
93
|
Verified
7.8
810
|
Verified
8.2
99
|
Verified
7.6
634
|
Verified
8.2
94
|
Verified
Customer Support
8.0
701
|
Verified
8.0
107
|
Verified
7.8
665
|
Verified
8.1
116
|
Verified
7.9
687
|
Verified
8.2
117
|
Verified
7.7
596
|
Verified
8.0
96
|
Verified
7.9
623
|
Verified
8.1
107
|
Verified
Reporting & Analytics
7.9
887
|
Verified
8.1
115
|
Verified
7.9
936
|
Verified
8.2
120
|
Verified
7.6
777
|
Verified
8.2
109
|
Verified
Mobile & Social
7.5
549
|
Verified
8.1
83
|
Verified
7.6
543
|
Verified
Feature Not Available
7.4
613
|
Verified
8.0
86
|
Verified
Platform
8.1
288
|
Verified
8.4
36
|
Verified
8.1
303
|
Verified
8.4
40
|
Verified
8.2
296
|
Verified
8.2
41
|
Verified
7.9
223
|
Verified
8.5
36
|
Verified
7.9
246
|
Verified
8.3
39
|
Verified
7.8
272
|
Verified
8.9
37
|
Verified
7.7
287
|
Verified
8.5
39
|
Verified
7.8
251
|
Verified
8.5
38
|
Verified
Integration
7.9
294
|
Verified
8.7
39
|
Verified
7.8
229
|
Verified
8.3
37
|
Verified
7.6
235
|
Verified
8.3
36
|
Verified
Generative AI
7.7
13
8.0
9
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.8
20
Not enough data
8.6
20
Not enough data
8.5
19
Not enough data
8.2
20
Not enough data
8.8
19
Not enough data
Predictive Analytics
8.8
19
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Oracle EBS CRM are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Oracle EBS CRM has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle EBS CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
8.5%
Retail
4.0%
Marketing and Advertising
3.9%
Financial Services
3.8%
Other
67.1%
Retail
7.7%
Higher Education
5.9%
Information Technology and Services
5.0%
Computer Software
5.0%
Telecommunications
4.5%
Other
71.8%
Most Helpful Reviews
Dynamics 365 Sales
Most Helpful Favorable Review
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Most Helpful Critical Review
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Oracle EBS CRM
Most Helpful Favorable Review
Verified User in Legal Services
The free product tour is what won us over! We were very excited to become users after the tour. I am super impressed with this software.
Most Helpful Critical Review
Verified User in Computer Software
Not as simple as using salesforce or an in-house CRM when dealing with large datasets. Definitely need a support team (which is costly) or to spend a lot of time outside of work figuring out how to use the platform to its full capabilities.
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Verified User in Legal Services
The free product tour is what won us over! We were very excited to become users after the tour. I am super impressed with this software.
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Verified User in Computer Software
Not as simple as using salesforce or an in-house CRM when dealing with large datasets. Definitely need a support team (which is costly) or to spend a lot of time outside of work figuring out how to use the platform to its full capabilities.
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
Oracle uses its own CRM system, Oracle CRM, which is part of the Oracle Cloud suite.
2 comments
A
Oracle CX CloudRead more
What is Oracle EBS system?
2 comments
AP
Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization.Read more
Does Oracle have a CRM?
2 comments
IJ
Yes, Oracle has a CRM (Customer Relationship Management) system. It is part of Oracle's larger suite of software solutions.Read more
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