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Compare Cognigy.AI and PolyAI 
At a Glance
Market Segments
Small-Business (33.3% of reviews)
Enterprise (54.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Cognigy.AI
Star Rating
(13)4.6 out of 5
Market Segments
Small-Business (33.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Cognigy.AIPolyAI
Star Rating
(11)5.0 out of 5
Market Segments
Enterprise (54.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about PolyAISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cognigy.AI excels in its Natural Language Understanding (NLU) capabilities, scoring a remarkable 9.7, which reviewers mention allows for more accurate and context-aware interactions compared to PolyAI.
- Reviewers mention that PolyAI shines in Ease of Use, achieving a perfect score of 10.0, making it particularly appealing for teams looking for a user-friendly interface without extensive training.
- G2 users highlight Cognigy.AI's strong Integration capabilities, scoring 9.0, which allows seamless connectivity with various platforms, enhancing its versatility in enterprise environments.
- Users on G2 report that PolyAI's Customer Support is highly rated, with many reviewers appreciating the responsiveness and helpfulness of the support team, contributing to a smoother implementation process.
- Reviewers mention that Cognigy.AI's Self-Improving features are a standout, allowing the system to learn from interactions and improve over time, which is a significant advantage for businesses focused on long-term efficiency.
- Users say that PolyAI's Omnichannel capabilities are robust, enabling consistent customer interactions across various platforms, which is crucial for businesses aiming to provide a unified customer experience.
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Pricing
Entry-Level Pricing
Cognigy.AI
No pricing availablePolyAI
No pricing availableFree Trial
Cognigy.AI
Free Trial is available
PolyAI
No trial information availableRatings
Meets Requirements
9.3
7
Not enough data
Ease of Use
9.6
8
Not enough data
Ease of Setup
9.3
7
Not enough data
Ease of Admin
9.0
5
Not enough data
Quality of Support
9.0
7
Not enough data
Has the product been a good partner in doing business?
9.7
6
Not enough data
Product Direction (% positive)
10.0
7
Not enough data
Features by Category
Responses
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cognigy.AI and PolyAI are categorized as Customer Service Automation, Bot Platforms, and AI Agents For Business Operations
Unique Categories
Cognigy.AI is categorized as AI SDRs and AI Customer Support Agents
PolyAI is categorized as AI Voice Assistants, Multilingual Customer Support, Speech Analytics, Customer Self-Service, and Voice Recognition
Reviews
Reviewers' Company Size
Cognigy.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PolyAI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
41.7%
Management Consulting
16.7%
Consulting
8.3%
Retail
8.3%
Oil & Energy
8.3%
Other
16.7%
Hospitality
27.3%
Computer Software
18.2%
Restaurants
9.1%
Information Technology and Services
9.1%
Gambling & Casinos
9.1%
Other
27.3%
Most Helpful Reviews
Cognigy.AI
Most Helpful Favorable Review
Verified User in Information Technology and Services
Accessible Artificial Intelligence, without needing advanced knowledge and quick implementation of message and voice conversations with fantastic Analytics to manage the virtual assistant
Most Helpful Critical Review
Richa B.
Verified User in Consulting
Limited analytical possibilities, less possiblities of advanced chat flow
PolyAI
Most Helpful Favorable Review
Verified User in Restaurants
- Improves call answering stats. A huge isse within a hospitality sector that is facing recruitment and retention headwinds - Incrementality delivers a great ROI - The quality of customer led conversation assist is second to none, with a voice that...
Most Helpful Critical Review
Verified User in Information Technology and Services
Accessible Artificial Intelligence, without needing advanced knowledge and quick implementation of message and voice conversations with fantastic Analytics to manage the virtual assistant
Verified User in Restaurants
- Improves call answering stats. A huge isse within a hospitality sector that is facing recruitment and retention headwinds - Incrementality delivers a great ROI - The quality of customer led conversation assist is second to none, with a voice that...
Richa B.
Verified User in Consulting
Limited analytical possibilities, less possiblities of advanced chat flow
Alternatives
Discussions
Cognigy.AI has no discussions with answers
PolyAI has no discussions with answers
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