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Compare CINNOX and Freshdesk 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
$15.00 3 licences/month/billed annually
$0.00 Per Month
CINNOX
Star Rating
(34)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
$15.00 3 licences/month/billed annually
Browse all 2 pricing plansFreshdesk
Star Rating
(3,553)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, making it easier for agents to manage customer inquiries efficiently. In contrast, CINNOX does not have a comparable score available, which may indicate a less streamlined process.
- Reviewers mention that Freshdesk's multi-channel coverage is rated at 8.4, allowing businesses to engage customers through various platforms effectively. CINNOX, however, has a lower score of 7.8, suggesting it may not support as many channels as effectively.
- G2 users highlight Freshdesk's strong performance in SLA management with a score of 8.3, which helps businesses maintain service quality. CINNOX lacks specific ratings in this area, potentially indicating a gap in service level tracking capabilities.
- Users on G2 appreciate Freshdesk's automation features, particularly in response automation, which scored 8.5. This feature allows for quicker response times, while CINNOX does not provide a comparable score, suggesting it may not offer the same level of automation.
- Reviewers mention that Freshdesk's knowledge base is rated at 8.7, providing a robust self-service experience for customers. CINNOX matches this score but lacks additional features that enhance user experience, such as advanced search capabilities.
- Users say that Freshdesk's ease of use is rated at 8.8, making it a user-friendly option for teams. In comparison, CINNOX's ease of use score of 8.6 indicates it is also user-friendly, but Freshdesk has a slight edge in overall usability.
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Customer Self-Service
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Product Fruits
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Customer Self-Service
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Helpjuice
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Customer Self-Service
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Pricing
Entry-Level Pricing
CINNOX
Digital Commerce
$15.00
3 licences/month/billed annually
Turn your online traffic into growing revenue
- Unified communications: live chat, web call, conference & video call
- Facebook Messenger, email
- Screen sharing, file sharing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Free Trial
CINNOX
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.3
30
8.6
3,123
Ease of Use
8.6
30
8.8
3,143
Ease of Setup
8.8
17
8.6
2,204
Ease of Admin
8.8
17
8.7
2,143
Quality of Support
8.8
30
8.7
3,023
Has the product been a good partner in doing business?
9.0
17
8.8
2,068
Product Direction (% positive)
7.5
28
8.7
3,099
Features by Category
Ticket and Case Management
Not enough data
8.9
2148
|
Verified
Not enough data
8.8
2158
|
Verified
Not enough data
8.5
2071
|
Verified
Not enough data
8.5
1963
|
Verified
Not enough data
8.3
1731
|
Verified
Not enough data
8.5
2018
|
Verified
Not enough data
8.7
1938
|
Verified
Not enough data
8.2
1302
|
Verified
Generative AI
Not enough data
7.3
276
Not enough data
7.4
274
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
1853
|
Verified
Not enough data
8.9
2000
|
Verified
Not enough data
8.4
1246
|
Verified
Not enough data
8.0
1129
|
Verified
Not enough data
8.0
876
|
Verified
Platform
Not enough data
8.1
1093
|
Verified
8.6
19
|
Verified
8.1
1599
|
Verified
Not enough data
8.6
1485
|
Verified
Not enough data
8.2
1081
|
Verified
Not enough data
8.0
1801
|
Verified
Not enough data
8.3
1899
|
Verified
Channels
Not enough data
8.3
325
Not enough data
7.9
307
Not enough data
7.4
298
Design
Not enough data
8.1
302
Not enough data
7.8
308
Not enough data
8.2
329
Not enough data
8.3
315
Not enough data
8.4
306
Generative AI
Not enough data
7.6
240
Not enough data
7.7
240
Usability
Not enough data
8.7
242
Not enough data
8.7
239
Not enough data
8.8
234
Reporting
Not enough data
8.6
228
Not enough data
8.5
224
Not enough data
8.6
235
Generative AI
Not enough data
7.6
164
Not enough data
7.6
164
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
5
8.3
401
Not enough data
8.3
347
Not enough data
8.3
341
Not enough data
8.4
277
Support Automation
Not enough data
8.4
358
Not enough data
8.4
378
7.7
5
8.2
342
Not enough data
8.2
282
Generative AI
Not enough data
7.5
181
Not enough data
7.5
178
Generative AI
Not enough data
7.7
98
Not enough data
7.8
97
Not enough data
7.4
96
Communication
8.7
19
|
Verified
8.8
561
|
Verified
8.6
21
|
Verified
8.7
578
|
Verified
8.1
14
8.7
473
|
Verified
8.6
19
|
Verified
8.5
177
8.0
10
|
Verified
8.1
181
Internal Use
8.6
19
|
Verified
8.1
1599
|
Verified
8.5
19
|
Verified
8.6
183
8.8
20
|
Verified
8.1
163
8.8
19
|
Verified
8.8
539
|
Verified
8.6
17
|
Verified
8.8
497
|
Verified
8.6
21
|
Verified
8.5
526
|
Verified
Generative AI
Not enough data
7.9
130
Self-Service Experience
Not enough data
8.7
944
Not enough data
8.6
898
Not enough data
8.3
673
Not enough data
8.2
227
Not enough data
8.4
242
Self-Service Platform
Not enough data
8.5
239
Not enough data
8.6
244
Not enough data
7.9
205
Not enough data
8.5
222
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2(won by default)
70
Not enough data
8.0(won by default)
70
Process
Not enough data
8.6(won by default)
148
Not enough data
9.3(won by default)
468
Not enough data
8.6(won by default)
360
Channels
Not enough data
9.2(won by default)
463
Not enough data
8.8(won by default)
403
Not enough data
8.8(won by default)
364
Not enough data
8.6(won by default)
326
Not enough data
Feature Not Available
Insight
Not enough data
8.6(won by default)
367
Not enough data
8.7(won by default)
156
Not enough data
8.6(won by default)
360
Not enough data
9.1(won by default)
432
Generative AI
Not enough data
7.7
76
Not enough data
7.7
76
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CINNOX and Freshdesk are categorized as Conversational Support and Live Chat
Unique Categories
CINNOX is categorized as Contact Center
Freshdesk is categorized as Shared Inbox, Digital Customer Service Platforms, Complaint Management, Customer Communications Management, Social Customer Service, Help Desk, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
CINNOX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.6%
Pharmaceuticals
8.8%
Computer Software
8.8%
Real Estate
5.9%
Information Technology and Services
5.9%
Other
52.9%
Information Technology and Services
17.1%
Computer Software
12.7%
Internet
4.2%
Financial Services
4.1%
Education Management
3.6%
Other
58.2%
Most Helpful Reviews
CINNOX
Most Helpful Favorable Review
Kevin P.
Verified User in Computer Software
maaiiconnect is a multi purpose communication software that can be used for customer meetings and for team collaboration. Through the widget, it allows customers to have live chats with you, start web calls and video conferences. In addition, customers can...
Most Helpful Critical Review
Verified User in Pharmaceuticals
Lack of messaging channels support at the moment
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Kevin P.
Verified User in Computer Software
maaiiconnect is a multi purpose communication software that can be used for customer meetings and for team collaboration. Through the widget, it allows customers to have live chats with you, start web calls and video conferences. In addition, customers can...
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Verified User in Pharmaceuticals
Lack of messaging channels support at the moment
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Alternatives
Discussions
Is there any chance Whatsapp and
3 comments
C
WhatsApp Business Integration:
Video: https://youtu.be/u9N_963p8P8
Blog:...Read more
Essentials Package - Can I get a free trial?
1 comment
C
We have something even better, maaiiconnect Essentials plan is free of charge. It's the best way to try the service. Sign up link:...Read more
Essentials Package - Can I integrate the maaiiconnect widget on more than one website or domain?
1 comment
C
Yes, you can. maaiiconnect supports multi-website and domain.Read more
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Freshdesk is primarily a customer support software, but it can be integrated with CRM systems to enhance customer relationship management.
3 comments
DD
CertainlyRead more
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