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Compare ChatBot and IBM watsonx Assistant 
At a Glance
Market Segments
Small-Business (52.4% of reviews)
Enterprise (43.1% of reviews)
Entry-Level Pricing
$50 per month
Free
ChatBot
Star Rating
(22)4.5 out of 5
Market Segments
Small-Business (52.4% of reviews)
Entry-Level Pricing
$50 per month
Browse all 4 pricing plansIBM watsonx Assistant
Star Rating
(327)4.4 out of 5
Market Segments
Enterprise (43.1% of reviews)
Entry-Level Pricing
Free
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM watsonx Assistant excels in Natural Language Understanding (NLU) with a score of 9.1, while ChatBot, although strong, has a lower score in this area, indicating that IBM's solution may provide more accurate and context-aware responses.
- Reviewers mention that ChatBot shines in Ease of Use and Ease of Setup, scoring 9.3 in both categories, making it a more user-friendly option for small businesses looking for quick deployment and minimal learning curve compared to IBM watsonx Assistant's scores of 8.6 and 8.2, respectively.
- G2 users highlight that IBM watsonx Assistant offers superior AI Text Generation capabilities with a score of 8.7, which is particularly beneficial for enterprises needing advanced content creation, while ChatBot's score of 8.6 suggests it may not be as robust in this area.
- Users on G2 report that ChatBot provides a more favorable experience in Quality of Support, scoring 9.1 compared to IBM watsonx Assistant's 8.1, indicating that users may find more responsive and helpful customer service with ChatBot.
- Reviewers mention that IBM watsonx Assistant has a higher Product Direction score of 9.2, suggesting that users feel more confident in the future development and enhancements of the product compared to ChatBot's perfect score of 10.0, which may indicate a more established roadmap.
- Users say that ChatBot's entry-level price of $50 per month makes it a more accessible option for small businesses, while IBM watsonx Assistant offers a free tier, which could be appealing for enterprises looking to test the product before committing financially.
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Pricing
Entry-Level Pricing
ChatBot
Starter
$50
per month
For small companies.
- 1000 chats/mo included, then $0.01/chat
- 1 active chatbot
- Unlimited number of stories
IBM watsonx Assistant
Lite (Digital only)
Free
Everything you need to get started, free for as long as you need it
- Pre-built webchat interface
- Limited to 1,000 users / month
- 5 skills
Free Trial
ChatBot
Free Trial is available
IBM watsonx Assistant
Free Trial is available
Ratings
Meets Requirements
9.2
19
8.5
226
Ease of Use
9.3
19
8.5
233
Ease of Setup
8.6
11
8.1
159
Ease of Admin
8.7
10
7.9
139
Quality of Support
9.1
18
8.1
206
Has the product been a good partner in doing business?
9.4
8
8.4
137
Product Direction (% positive)
10.0
17
9.2
208
Features by Category
Responses
Not enough data
8.9
49
Not enough data
8.8
49
Not enough data
9.1
49
Automation - AI Agents
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Platform
Not enough data
9.0
48
Not enough data
8.9
49
Not enough data
8.5
44
Autonomy - AI Agents
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
8.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
23
Not enough data
8.8
23
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChatBot and IBM watsonx Assistant are categorized as Bot Platforms
Unique Categories
ChatBot is categorized as Chatbots and AI Chatbots
IBM watsonx Assistant is categorized as AI Customer Support Agents and AI Agents For Business Operations
Reviews
Reviewers' Company Size
ChatBot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM watsonx Assistant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.0%
Retail
14.3%
Internet
14.3%
Financial Services
14.3%
Consumer Services
9.5%
Other
28.6%
Information Technology and Services
18.0%
Computer Software
12.7%
Banking
5.9%
Telecommunications
5.2%
Automotive
4.2%
Other
53.9%
Most Helpful Reviews
ChatBot
Most Helpful Favorable Review
Verified User in Financial Services
The E commerce platform and Live chat are my favourite.
Most Helpful Critical Review
Sameer G.
Verified User in Consumer Services
Expensive compared to other better alternatives; for live chat, you have to buy a separate live-chat subscription which is costly too.
IBM watsonx Assistant
Most Helpful Favorable Review
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Most Helpful Critical Review
Verified User in Marketing and Advertising
being able to bring in custom learning models
Verified User in Financial Services
The E commerce platform and Live chat are my favourite.
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Sameer G.
Verified User in Consumer Services
Expensive compared to other better alternatives; for live chat, you have to buy a separate live-chat subscription which is costly too.
Verified User in Marketing and Advertising
being able to bring in custom learning models
Discussions
ChatBot has no discussions with answers
Is IBM Watson assistant free?
2 comments
LS
You can start for free, small scale up to 1000 Monthly users and 10000 messages per month.
https://www.ibm.com/products/watson-assistant/pricing
Then pay...Read more
How can I learn advance level learning of IBM Watson?
1 comment
SB
You could take the watson assistant foundation course and earn an IBM certified Acclaim badge for...Read more
How can I integrate Watson Assistant to Watson Language Translator
1 comment
SB
Here is an example integration by the leader of the product management team in 2018 including links to code...Read more
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