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- Calabrio ONE
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- Calabrio ONE-vs-NiCE CXone Mpower
Compare Calabrio ONE and NiCE CXone Mpower 
At a Glance
Market Segments
Mid-Market (54.2% of reviews)
Mid-Market (52.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $71.00 1 Agent Per Month
Calabrio ONE
Star Rating
(325)4.5 out of 5
Market Segments
Mid-Market (54.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONENiCE CXone Mpower
Star Rating
(1,718)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE CXone Mpower excels in its Database Management with a score of 9.4, making it easier for administrators to handle data effectively. In contrast, Calabrio ONE, while still strong, has a slightly lower score of 8.7 in this area, indicating that users may find NICE CXone Mpower more efficient for managing large datasets.
- Reviewers mention that Calabrio ONE shines in Quality of Support, achieving a score of 9.1 compared to NICE CXone Mpower's 8.4. This suggests that users may experience more responsive and helpful customer service with Calabrio ONE, which can be crucial for resolving issues quickly.
- G2 users highlight NICE CXone Mpower's superior Performance Analysis capabilities, scoring 9.2, which allows for more in-depth insights into operational efficiency. Calabrio ONE, with a score of 8.9, may not provide the same level of analytical depth, potentially impacting decision-making processes.
- Reviewers say that NICE CXone Mpower's Omnichannel support is rated at 8.7, which is beneficial for businesses looking to engage customers across multiple platforms. Calabrio ONE, while still effective, has a lower score of 8.0, indicating that users may find NICE CXone Mpower more versatile in this aspect.
- Users on G2 report that Calabrio ONE offers a more user-friendly Ease of Setup with a score of 8.6, compared to NICE CXone Mpower's 8.0. This suggests that businesses may find it easier to implement Calabrio ONE without extensive technical support.
- Reviewers mention that NICE CXone Mpower's Forecasting capabilities are rated at 8.8, which is slightly lower than Calabrio ONE's 9.0. This indicates that users may find Calabrio ONE more effective for predicting future trends and managing resources accordingly.
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Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableNiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Free Trial
Calabrio ONE
No trial information availableNiCE CXone Mpower
Free Trial is available
Ratings
Meets Requirements
8.8
267
8.8
1,183
Ease of Use
9.0
275
8.7
1,199
Ease of Setup
8.6
187
8.0
441
Ease of Admin
8.6
127
8.3
436
Quality of Support
9.0
253
8.4
1,103
Has the product been a good partner in doing business?
8.8
129
8.3
433
Product Direction (% positive)
9.0
263
8.2
1,100
Features by Category
Ticket and Case Management
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Platform
Not enough data
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Dialing Options
Not enough data
8.9
310
|
Verified
Not enough data
9.0
286
|
Verified
Not enough data
8.9
277
|
Verified
Agent Tools
Not enough data
8.9
258
|
Verified
Not enough data
9.0
262
|
Verified
Not enough data
8.9
275
|
Verified
Not enough data
9.2
312
|
Verified
Automation
Not enough data
8.8
229
|
Verified
Not enough data
9.0
223
|
Verified
Not enough data
9.0
246
|
Verified
Not enough data
8.9
209
|
Verified
Not enough data
9.0
241
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Quality Assurance
9.2
71
9.0
252
8.9
69
9.0
236
9.0
71
8.8
261
Engagement
8.7
72
9.0
237
9.1
70
9.0
249
9.1
69
8.8
237
Performance
8.6
65
8.9
236
9.2
71
9.2
255
Generative AI
9.3
18
5.2
17
9.2
18
5.4
17
Channels
Not enough data
9.1
619
|
Verified
Not enough data
8.5
321
|
Verified
Not enough data
8.5
347
|
Verified
Not enough data
8.3
291
|
Verified
Not enough data
8.5
345
|
Verified
Generative AI
Not enough data
7.0
42
Functions
Not enough data
8.8
647
|
Verified
Not enough data
9.0
685
|
Verified
Not enough data
8.9
541
|
Verified
Not enough data
8.7
380
|
Verified
Not enough data
8.8
451
|
Verified
Not enough data
9.0
547
|
Verified
Not enough data
8.8
549
|
Verified
Not enough data
8.7
491
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
510
|
Verified
Not enough data
8.9
540
|
Verified
Not enough data
8.6
636
|
Verified
Not enough data
9.0
507
|
Verified
Not enough data
8.9
424
|
Verified
Workforce Management
9.1
116
|
Verified
9.3
288
|
Verified
8.9
118
|
Verified
9.2
279
|
Verified
9.3
118
|
Verified
8.9
225
|
Verified
8.9
111
|
Verified
9.0
226
|
Verified
8.4
108
8.6
176
|
Verified
Administration
8.7
115
|
Verified
8.9
229
|
Verified
8.9
115
|
Verified
9.2
270
|
Verified
8.8
119
|
Verified
9.0
294
|
Verified
9.0
117
|
Verified
8.7
219
|
Verified
8.9
116
|
Verified
9.0
226
|
Verified
Feedback Management
8.6
21
Not enough data
8.4
21
Not enough data
8.6
24
Not enough data
Feedback Analysis
8.3
21
Not enough data
7.2
21
Not enough data
7.6
18
Not enough data
Feedback Sources
8.7
14
Not enough data
8.3
15
Not enough data
8.5
12
Not enough data
8.4
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
32
Not enough data
7.5
27
Not enough data
8.8
34
Not enough data
9.2
38
Not enough data
8.6
35
Not enough data
9.4
31
Not enough data
9.3
37
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.4
36
Not enough data
9.0
33
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.4
38
Not enough data
8.8
39
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Self-Service Platform
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.8
56
Not enough data
8.9
52
Not enough data
8.9
56
Not enough data
9.2
56
Not enough data
9.2
58
Not enough data
8.7
58
Not enough data
9.0
56
Not enough data
8.6
56
Not enough data
Workforce Management Platform Features
9.1
67
Not enough data
9.3
72
Not enough data
9.2
71
Not enough data
9.1
70
Not enough data
9.0
63
Not enough data
8.8
65
Not enough data
9.0
70
Not enough data
9.0
68
Not enough data
8.3
67
Not enough data
8.2
63
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and NiCE CXone Mpower are categorized as Contact Center Quality Assurance, Speech Analytics, and Contact Center Workforce
Unique Categories
NiCE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Knowledge Base, Auto Dialer, Help Desk, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and Proactive Notification
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
12.5%
Hospital & Health Care
11.9%
Financial Services
11.3%
Information Technology and Services
7.2%
Telecommunications
5.0%
Other
52.0%
Consumer Services
10.3%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.1%
Hospital & Health Care
5.8%
Other
60.6%
Most Helpful Reviews
Calabrio ONE
Most Helpful Favorable Review
Elizabeth G.
Verified User in Financial Services
I love the resources available to track business needs. The information we are able to export brings a light into our company needs with our customers.
Most Helpful Critical Review
Verified User in Airlines/Aviation
A lot of the features are an additional cost, such as the AI suite. For features that are included like auto QM, it is an additional cost to get the question drilldown. In addition, although Insights reporting is great it still lags when loading larger...
NiCE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Lewis T.
Verified User in Retail
It is buggy; it gets caught it disposition alot. And I then need to restart the aplication for it to return to normal. It does become a pain after a while. But still usable.
Elizabeth G.
Verified User in Financial Services
I love the resources available to track business needs. The information we are able to export brings a light into our company needs with our customers.
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Verified User in Airlines/Aviation
A lot of the features are an additional cost, such as the AI suite. For features that are included like auto QM, it is an additional cost to get the question drilldown. In addition, although Insights reporting is great it still lags when loading larger...
Lewis T.
Verified User in Retail
It is buggy; it gets caught it disposition alot. And I then need to restart the aplication for it to return to normal. It does become a pain after a while. But still usable.
Alternatives
Discussions
What is calabrio one smart desktop?
1 comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
Does it ever pause or get frozen after a call
2 comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 comment
JF
"New" button -> History tabRead more
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