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Compare BugHerd and Userback 
At a Glance
Market Segments
Small-Business (74.3% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
$49.00 Per Month
Free
BugHerd
Star Rating
(155)4.8 out of 5
Market Segments
Small-Business (74.3% of reviews)
Entry-Level Pricing
$49.00 Per Month
Free Trial is available
Browse all 3 pricing plansUserback
Star Rating
(177)4.8 out of 5
Market Segments
Small-Business (90.7% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BugHerd excels in its Bug History feature, scoring 9.4, which allows teams to track and manage bugs effectively over time. In contrast, Userback's score of 8.8 indicates it may not provide the same depth of historical tracking.
- Reviewers mention that Userback shines in Quality of Support, with a score of 9.5 compared to BugHerd's 9.0. This suggests that Userback may offer more responsive and helpful customer service, which is crucial for small businesses needing quick resolutions.
- G2 users highlight BugHerd's superior Feedback Aggregation capabilities, scoring 9.5, which allows for seamless collection and organization of user feedback. Userback, while still strong, does not match this level of aggregation, which could impact user experience.
- Users on G2 report that BugHerd's Custom Workflows feature, scoring 9.6, provides a high degree of flexibility for teams to tailor their processes. Userback's lower score in this area suggests it may not offer the same level of customization.
- Reviewers mention that Userback's Real-Time Action feature, with a score of 9.6, allows teams to respond immediately to user feedback, which is essential for maintaining user engagement. BugHerd's score of 9.5 is close but indicates a slight lag in this critical area.
- Users say that BugHerd's Task Ranking feature, scoring 9.1, helps prioritize tasks effectively, although Userback's score of 9.2 shows it may have a slight edge in this functionality, making it easier for teams to manage their workload.
Featured Products
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Canny
(101)
Enterprise Feedback Management
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Pricing
Entry-Level Pricing
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
BugHerd
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
9.2
128
9.2
120
Ease of Use
9.4
129
9.4
121
Ease of Setup
9.4
95
9.4
105
Ease of Admin
9.3
82
9.4
102
Quality of Support
8.9
84
9.5
104
Has the product been a good partner in doing business?
9.5
71
9.8
94
Product Direction (% positive)
9.5
119
9.7
109
Features by Category
User Response Methods
Not enough data
9.2
20
|
Verified
Not enough data
9.2
17
|
Verified
Not enough data
Feature Not Available
Not enough data
9.5
28
|
Verified
Not enough data
9.8
27
|
Verified
Participant Selection
Not enough data
9.2
10
Not enough data
Feature Not Available
Not enough data
9.5
21
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
9.4
18
|
Verified
Not enough data
9.1
25
|
Verified
Not enough data
8.7
21
|
Verified
Generative AI
Not enough data
Not enough data
User Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
A/B Testing
Not enough data
9.7
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Information
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Bug Reporting
9.3
70
9.5
57
9.3
66
9.5
57
9.2
73
9.2
49
Bug Monitoring
Feature Not Available
8.7
40
9.3
70
8.8
49
9.4
64
8.8
37
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
7
Not enough data
7.9
7
Not enough data
Survey Management
8.9
19
Not enough data
8.6
16
Not enough data
9.4
22
Not enough data
8.8
20
Not enough data
Process Management
9.3
24
Not enough data
9.1
21
Not enough data
9.3
20
Not enough data
9.5
20
Not enough data
System Management
9.1
17
Not enough data
8.8
14
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Feature Not Available
Not enough data
8.6
7
Not enough data
9.5
22
Planning
Not enough data
Feature Not Available
Not enough data
9.2
19
Not enough data
8.4
16
Not enough data
9.3
14
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
BugHerd and Userback are categorized as Bug Tracking
Unique Categories
BugHerd is categorized as Enterprise Feedback Management
Userback is categorized as Product Management, Software Testing, User Research, Consumer Video Feedback, and Session Replay
Reviews
Reviewers' Company Size
BugHerd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
29.6%
Design
13.2%
Computer Software
11.8%
Information Technology and Services
7.2%
E-Learning
3.9%
Other
34.2%
Marketing and Advertising
30.0%
Computer Software
14.7%
Information Technology and Services
12.9%
Design
10.0%
Internet
7.1%
Other
25.3%
Most Helpful Reviews
BugHerd
Most Helpful Favorable Review
Brandon S.
Verified User in Information Technology and Services
Ability to log, track, assign, validate bugs with precision anywhere on a site.
Most Helpful Critical Review
Verified User in Museums and Institutions
The set up we had ran excruciatingly slow and crashed often.
Userback
Most Helpful Favorable Review
Verified User in Marketing and Advertising
As a small design & marketing agency, we recently signed up with Userback to gather client feedback on our design projects - including logos, flyers / print materials and website developments. Allowing the client to click on the designs / content and leave...
Most Helpful Critical Review
Verified User in Translation and Localization
The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.
Brandon S.
Verified User in Information Technology and Services
Ability to log, track, assign, validate bugs with precision anywhere on a site.
Verified User in Marketing and Advertising
As a small design & marketing agency, we recently signed up with Userback to gather client feedback on our design projects - including logos, flyers / print materials and website developments. Allowing the client to click on the designs / content and leave...
Verified User in Museums and Institutions
The set up we had ran excruciatingly slow and crashed often.
Verified User in Translation and Localization
The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.
Discussions
How do you use a BugHerd?
3 comments
CA
I use bugherd to quickly communicate website changes to our website hosing service Read more
What is BugHerd?
1 comment
MW
Is a simple to implement and robust tool for getting feedback about web sites and web applications. It's easy for our clients to note issues on the web...Read more
How do you add a new bug to BugHerd?
1 comment
Official Response from BugHerd
Hi.
There's a couple of ways to add feedback or bugs to a BugHerd project.
The easiest way is to go to your website and click the sidebar (this will...Read more
What is Userback used for?
1 comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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