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Compare Birdeye and SOCi 
At a Glance
Market Segments
Small-Business (53.1% of reviews)
Small-Business (53.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Birdeye
Star Rating
(3,338)4.7 out of 5
Market Segments
Small-Business (53.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeSOCi
Star Rating
(2,944)4.5 out of 5
Market Segments
Small-Business (53.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SOCiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in Customer Feedback with a score of 9.2, while SOCi trails behind at 8.6. Reviewers mention that Birdeye's feedback collection tools are intuitive and effective, making it easier for small businesses to gather and analyze customer insights.
- Reviewers mention that Birdeye's Quality of Support is outstanding, scoring 9.4 compared to SOCi's 8.8. Users on G2 highlight the responsiveness and helpfulness of Birdeye's support team, which is crucial for businesses needing quick resolutions.
- Users say that Birdeye's Ease of Use is a significant advantage, scoring 9.3 versus SOCi's 8.7. Reviewers appreciate the user-friendly interface of Birdeye, which simplifies navigation and reduces the learning curve for new users.
- G2 users report that Birdeye's Dashboards and Reporting features are superior, with a score of 9.1 compared to SOCi's 8.6. Reviewers mention that the customizable dashboards in Birdeye allow for better visualization of key metrics, making it easier to track performance.
- Users on G2 highlight that Birdeye's Google My Business integration is top-notch, scoring 9.2, while SOCi's is at 8.5. Reviewers mention that Birdeye's seamless integration helps businesses manage their online presence more effectively.
- Reviewers mention that Birdeye's Reputation Management tools are highly effective, scoring 9.3 compared to SOCi's 8.7. Users report that Birdeye provides comprehensive solutions for monitoring and responding to reviews, which is essential for maintaining a positive brand image.
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Pricing
Entry-Level Pricing
Birdeye
No pricing availableSOCi
No pricing availableFree Trial
Birdeye
Free Trial is available
SOCi
No trial information availableRatings
Meets Requirements
9.3
2,848
8.9
2,502
Ease of Use
9.3
2,902
8.7
2,646
Ease of Setup
9.1
2,021
8.7
1,521
Ease of Admin
9.3
1,743
8.9
1,063
Quality of Support
9.4
2,735
8.8
2,078
Has the product been a good partner in doing business?
9.5
1,746
9.0
1,051
Product Direction (% positive)
9.4
2,814
8.8
2,514
Features by Category
Social Analytics
Not enough data
7.7(won by default)
550
Not enough data
8.2(won by default)
585
Not enough data
8.5(won by default)
601
Not enough data
7.9(won by default)
514
Not enough data
Feature Not Available
Not enough data
7.8(won by default)
517
Not enough data
8.1(won by default)
518
Reports & Dashboards
Not enough data
8.2(won by default)
566
Not enough data
8.3(won by default)
569
Not enough data
8.4(won by default)
561
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
369
|
Verified
Not enough data
8.5
367
|
Verified
Not enough data
8.8
371
|
Verified
Not enough data
8.9
368
|
Verified
Not enough data
Channels
8.9
385
|
Verified
Not enough data
8.9
376
|
Verified
Not enough data
9.0
385
|
Verified
Not enough data
8.0
309
|
Verified
Not enough data
8.3
301
|
Verified
Not enough data
Customers
8.9
373
|
Verified
Not enough data
8.8
363
Not enough data
9.0
372
|
Verified
Not enough data
8.7
357
|
Verified
Not enough data
8.6
339
Not enough data
Agentic AI - Conversational Marketing
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Business Tools
Not enough data
8.0
101
Not enough data
Feature Not Available
Not enough data
7.4
93
Not enough data
7.7
105
Not enough data
7.9
107
Customer Tools
Not enough data
8.6
115
Not enough data
8.3
107
Not enough data
8.0
107
Not enough data
8.1
105
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
241
Not enough data
9.1
239
Not enough data
8.8
219
Not enough data
9.1
251
Not enough data
Feature Not Available
Not enough data
8.9
216
Not enough data
8.9
227
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.1
235
Not enough data
9.0
234
Not enough data
8.6
177
Not enough data
8.4
180
Not enough data
8.3
162
Not enough data
8.7
178
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Listing Management
8.8
370
|
Verified
8.3
525
8.8
345
|
Verified
8.3
518
8.4
301
8.2
513
8.8
366
|
Verified
8.4
533
Performance
9.0
415
|
Verified
8.5
550
9.0
414
|
Verified
8.5
560
Payment Processing
8.9
39
Not enough data
9.1
39
Not enough data
9.4
39
Not enough data
8.7
35
Not enough data
Administration
8.8
37
Not enough data
8.5
35
Not enough data
8.2
38
Not enough data
7.9
33
Not enough data
8.5
34
Not enough data
8.6
34
Not enough data
8.5
34
Not enough data
Payment Options
7.6
34
Not enough data
9.1
38
Not enough data
Security
8.4
33
Not enough data
Platform
8.5
34
Not enough data
8.4
35
Not enough data
Local Search Optimization
8.5
165
8.3
323
9.1
316
|
Verified
8.5
335
9.2
330
|
Verified
8.5
341
9.4
336
|
Verified
8.7
334
8.9
305
8.8
341
9.1
337
|
Verified
8.6
347
Content & Collaboration
8.6
321
8.9
1167
8.3
317
8.4
1137
8.7
325
8.2
1016
8.3
310
8.3
1034
8.7
320
8.6
1084
8.5
315
8.4
1077
Social Management
8.7
362
8.6
1225
8.9
358
8.9
1255
8.5
350
8.3
1157
8.8
353
8.6
1217
7.9
336
8.1
1069
8.4
331
8.4
1060
8.4
285
Feature Not Available
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.7
454
Not enough data
8.9
450
Not enough data
8.7
433
Not enough data
8.1
381
Not enough data
Customization
8.5
389
Not enough data
8.3
374
Not enough data
8.6
399
Not enough data
8.4
381
Not enough data
Generative AI
8.7
323
Not enough data
8.7
322
Not enough data
Agentic AI - Experience Management
8.1
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Platform Interoperability
Not enough data
Feature Not Available
Agentic AI - Social Media Advertising
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Functionality
Not enough data
8.9
954
Campaign Management
Not enough data
8.7
898
Not enough data
8.5
401
Not enough data
8.6
906
Not enough data
8.4
862
Not enough data
8.5
864
Not enough data
Feature Not Available
Not enough data
8.5
827
Not enough data
Feature Not Available
Not enough data
8.3
803
Not enough data
8.5
847
Not enough data
8.4
815
Not enough data
8.1
789
Not enough data
8.3
798
Targeting
Not enough data
8.5
899
Not enough data
Feature Not Available
Not enough data
8.3
830
Not enough data
8.3
843
Platform
Not enough data
8.3
826
Not enough data
8.4
859
Not enough data
8.7
904
Not enough data
8.8
918
Not enough data
8.6
843
Not enough data
8.5
889
Not enough data
8.7
875
Not enough data
Feature Not Available
Not enough data
8.3
427
Patient-Centered Functions
9.1
185
Not enough data
9.3
181
Not enough data
8.0
165
Not enough data
8.9
176
Not enough data
7.8
162
Not enough data
Operations
8.9
186
Not enough data
8.7
176
Not enough data
8.1
181
Not enough data
8.8
175
Not enough data
9.0
177
Not enough data
8.1
169
Not enough data
8.0
164
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
213
8.2
59
8.7
211
Feature Not Available
8.7
202
8.1
50
Feature Not Available
8.6
53
Feature Not Available
Feature Not Available
Platform
9.0
218
7.8
47
8.8
206
8.3
51
8.9
214
8.2
51
8.8
207
8.3
52
Feature Not Available
Feature Not Available
8.8
202
8.3
45
9.0
217
8.2
56
Generative AI
8.6
134
8.1
34
8.8
131
7.8
34
Feedback Management
8.7
453
Not enough data
8.6
449
Not enough data
9.1
531
Not enough data
Feedback Analysis
8.7
459
Not enough data
8.8
463
Not enough data
8.7
453
Not enough data
Feedback Sources
9.5
593
Not enough data
9.1
512
Not enough data
Feature Not Available
Not enough data
9.0
483
Not enough data
Generative AI
8.8
354
Not enough data
8.8
349
Not enough data
Survey Management
Not enough data
8.5
126
Not enough data
8.5
128
Not enough data
8.6
125
Not enough data
8.4
124
Survey Customization
Not enough data
8.5
120
Not enough data
8.7
119
Not enough data
8.7
80
Not enough data
Feature Not Available
Survey Insights
Not enough data
8.9
122
Not enough data
8.5
121
Not enough data
8.7
122
Not enough data
8.7
123
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
368
Not enough data
Feature Not Available
Not enough data
8.8
323
Not enough data
8.9
292
Not enough data
Support Automation
8.7
315
Not enough data
8.7
322
Not enough data
8.8
314
Not enough data
8.7
279
Not enough data
Generative AI
8.4
218
Not enough data
8.4
216
Not enough data
Generative AI
8.6
167
Not enough data
8.6
164
Not enough data
8.2
156
Not enough data
Communication
9.1
338
|
Verified
Not enough data
9.1
363
|
Verified
Not enough data
8.6
251
Not enough data
9.2
337
|
Verified
Not enough data
8.5
229
Not enough data
Internal Use
8.9
402
|
Verified
Not enough data
9.0
334
|
Verified
Not enough data
8.7
252
Not enough data
8.9
257
Not enough data
9.2
316
|
Verified
Not enough data
8.7
256
Not enough data
Agentic AI - Customer Advocacy
8.1
8
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Consumer Intelligence
9.2
1540
|
Verified
8.6
762
|
Verified
8.6
1153
|
Verified
8.3
735
|
Verified
8.8
1341
|
Verified
8.5
760
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1326
|
Verified
8.3
717
|
Verified
9.2
1579
|
Verified
8.8
810
|
Verified
Media Monitoring
8.8
1363
|
Verified
8.9
801
|
Verified
8.7
1181
|
Verified
8.9
815
8.5
1019
8.6
744
|
Verified
In-House Management
Feature Not Available
8.0
358
Feature Not Available
8.3
707
|
Verified
Generative AI
Feature Not Available
8.1
558
Agentic AI - Online Reputation Management
8.4
24
Not enough data
8.5
24
Not enough data
8.6
23
7.3
5
8.6
24
Not enough data
8.8
24
Not enough data
8.5
24
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and SOCi are categorized as Online Reputation Management, Local SEO, Local Listing Management, Social Media Suites, Social Media Management, Multi-Location Marketing Platforms, and Chatbots
Unique Categories
Birdeye is categorized as Experience Management, Customer Advocacy, Patient Engagement, Feedback Analytics, Payment Processing, Conversational Support, SMS Marketing, Conversational Marketing, and Live Chat
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
9.7%
Hospital & Health Care
9.6%
Construction
7.8%
Medical Practice
6.7%
Marketing and Advertising
5.9%
Other
60.4%
Real Estate
23.7%
Marketing and Advertising
7.1%
Health, Wellness and Fitness
6.5%
Retail
5.7%
Leisure, Travel & Tourism
5.0%
Other
51.9%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Erin H.
Verified User in Retail
BirdEye is such a fantastic tool. We have learned so much about our stores in a short period of time. I will say though that the absolutely best part of BirdEye is their team. Every person is super responsive and knowledgeable. I can't wait to continue...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
SOCi
Most Helpful Favorable Review
Lindsay H.
Verified User in Marketing and Advertising
SOCi is so easy to use, it's as simple as that. The interface is amazing and so easy to train people with, it's very comprehensive. There's always new capabilities coming out, like their Genius AI that now populates a response to reviews immediately. There...
Most Helpful Critical Review
Lori H.
Verified User in Insurance
no issues, easy to navigate, no current dissasification
Erin H.
Verified User in Retail
BirdEye is such a fantastic tool. We have learned so much about our stores in a short period of time. I will say though that the absolutely best part of BirdEye is their team. Every person is super responsive and knowledgeable. I can't wait to continue...
Lindsay H.
Verified User in Marketing and Advertising
SOCi is so easy to use, it's as simple as that. The interface is amazing and so easy to train people with, it's very comprehensive. There's always new capabilities coming out, like their Genius AI that now populates a response to reviews immediately. There...
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Lori H.
Verified User in Insurance
no issues, easy to navigate, no current dissasification
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
I need step by step quidance
3 comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
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